The Recreation Vehicle Industry Association (RVIA) has delayed implementing an online database designed to put technical information on competitive products directly into the hands of RV service techs because not enough RV manufacturers and suppliers have agreed to participate.
“We have 15 companies that have posted information, which isn’t anywhere near what we are hoping for,” said Bruce Hopkins, RVIA vice president of standards and education.
Hopkins wanted to launch the password-protected database that would be available only to certified and master-certified technicians during RVIA Committee Week June 8-11 in Washington, D.C. But the launch of the searchable database has been postponed.
“The whole point is to make it easy for technicians to get valid information in a timely manner,” Hopkins said. “We don’t want to put together something that only partially fills the need.”
Hopkins said the goal is to have 100 companies participate.
When the database is launched, manufacturers and suppliers will be able to provide links to their own websites or they can add technical info directly to the database.
“If they want to send us a technical manual, we can scan it and put it into the database,” Hopkins said. “`One of the problems is that when we send out information to companies about doing this, it sometimes doesn’t filter down to the technical people.”