American Coach, the luxury motor home division of Fleetwood RV Inc., today announced it retailed its first VIP factory delivery – an optional service available to all American Coach customers – since American Industrial Partners Inc. (AIP) acquired the company in July.
VIP factory delivery is unique in that customers take delivery of their new American Coach model where it was built, and to learn how to operate it with a factory representative.
“The American Coach VIP factory delivery is one of the many ways we try to make our customers feel special,” said John Draheim, Fleetwood RV president. “It creates an opportunity for us to personally connect with our customers, as well as helps us ensure their complete satisfaction before they hit the road.”
“Customers who select our VIP factory delivery option have the unique chance to see where their coaches are made and to meet the people that helped build them,” said Justin Humphreys, national sales director for American Coach and Revolution LE. “Everyone who is involved in the production of our American Coach line of luxury motor homes has a tremendous sense of pride about what they do, and who better to take a customer through their new coach then someone who had a hand in its construction.”
Customers John and Pat Goodwin selected the VIP factory delivery option when they purchased their second American Coach – a 2009 American Tradition 42M, from Tom Johnson Camping Center in Concord, N.C.
“We are extremely pleased with our VIP delivery experience,” said Pat Goodwin. “The American Coach delivery team brought an attention to detail and an incredible knowledge of the product which made our delivery the best we have ever had. We left Decatur feeling confident and excited about our beautiful new coach, and with peace of mind in having American Coach’s legendary service standing behind us. We would highly recommend the American Coach VIP option.”