The Recreation Vehicle Dealers Association (RVDA) presented its 16th annual Quality Circle Awards to eight RV manufacturers on Monday (Nov. 30) on the eve of the 47th Annual National RV Trade Show in Louisville, Ky.
As announced earlier, the towable RV brands/manufacturers receiving awards were (in alphabetical order): Forest River Inc., Jayco Inc., Keystone RV Co., KZ RV LP, Open Range RV and Palomino RV.
The three motorized RV brands/manufacturers receiving awards are (in alphabetical order): Jayco Inc., Tiffin Motor Homes Inc. and Winnebago Industries Inc.
The results of the 16th annual survey reflect more than 1,600 individual brand evaluations from 322 dealers, according to a news release. The builders received overall ratings of 80% or higher.
RVDA Chairman Debbie Brunoforte of Little Dealer, Little Prices in Mesa, Ariz., and Mike Molino, RVDA president, presented the awards.
Here are excerpts of Brunoforte’s comments preceding the awards presentation:
“There is no doubt that this is a challenging time for all of us in the RV business. Fortunately, there are signs that 2010 will be a better year . . . and we can set aside some of the doom and gloom from the past two years. I think most of you agree that the future is looking better than it did when we got together a year ago. In the past, this industry has rebounded faster than the overall economy. Let’s do all we can to make that pattern repeat itself. I love the RV business . . .
“Today, we have some short, but very important presentations to make . . . and then we can all get back to networking with our industry partners and fellow members. For the 16th consecutive year, RVDA asked dealers to express their level of satisfaction with their manufacturers, confidentially, through the Dealer Satisfaction Index – or DSI survey. The DSI is a tool to help improve dealer-manufacturer relations by identifying how dealers perceive the strengths and weaknesses of their brands and manufacturers. The DSI is not a scientific study — it measures our dealer attitudes toward our manufacturers’ products, policies, and procedures.”