Horizon RV Resorts has announced it is rolling out a new “Flex Plan” service for RV parks and campgrounds needing more than consulting assistance, but less than turn-key, third party management.
“For many owners/operators, consulting is perfectly suited to a short-term need but isn’t enough help for ongoing issues,” said Randy Hendrickson, founder and president of Horizon RV Resorts, in a news release. “As well, turn-key management may be more than is required. The Flex Plan offers the ideal combination of consultation, along with ongoing operational support.”
”In meeting with many park owners and managers, we have consistently heard comments such as, ‘I need help marketing our park,’ or ‘What front office system is right for me?’’ or ‘We really need some help in organization and productivity’ or ‘I need an outside source to help me guide staff towards a higher level of guest service skills.”‘
They need more than just a one-time consultation, Hendrickson said. They are looking for continuing support not only to implement needed changes, but also to monitor performance. “By utilizing our Flex Plan we can assist with these and many other issues on an ongoing basis for clients, targeting the areas of most importance for their particular operation,” he said.
As an example, he cites: A hands-on owner may have many aspects of the business handled with the existing team, but would like an independent monthly review of operating results, in addition to developing and monitoring the results of a solid marketing plan. In this example, because Horizon would be providing a more limited scope of services than would be provided with turn-key management, they can assist owners at a reduced fee, and yet owners would have the benefit of having Horizon as part of their team and provide a “lifeline” with whom they could consult on an ongoing basis for all phases of operations.
With over 37 years’ experience in its executive team, Horizon RV Resorts is uniquely positioned to offer recommendations for “best practices” in all phases of operations, resulting in promoting an atmosphere where guests recognize a superior quality of service, and owners will recognize increased bottom-line performance, Hendrickson said.
“We have a great track record in providing consulting and turn-key management solutions, but experience has taught us that in order to better serve clients, what is truly needed is a ‘middle-ground’ approach,” says Hendrickson. “Not every property is a candidate for turn-key management, but many owners require more than just consultation. By providing the ‘Flex Plan’ Option, we are able to provide a targeted level of services at a very affordable rate. For park owners looking to be more profitable, utilizing our Flex Plan may the smartest investment they can make in these challenging times.”
Hendrickson has been involved in the industry for 14 years, managing multi-property operations in California, Arizona, Texas, Nevada, Florida, Colorado and Utah. From 2003 to 2006 he served as vice president on the board of California Travel Parks Association, (now California Association of RV Parks and Campgrounds — CalARVC) where he chaired the Public Relations/Communications Committee and was a director on the CTPA Services Board. He also served on the Arizona Association of RV Parks and Campgrounds (formerly Arizona Travel Parks Association) board from 2006 to 2008.
For more information, contact Hendrickson at (866) 472-7566 or visit www.HorizonRVResorts.com.