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Thornburg Heads TMS’s Concierge Service
Posted By RVBusiness On May 4, 2010 @ 12:27 pm In Breaking News | 1 Comment
Stony Thornburg was named to head up the new personal service advocate program for Thor Motorized Services (TMS), serving owners of Damon Motor Coach and Four Winds International Corp. products.
TMS announced in December creation of the new program for retail owners called “Concierge Connection.”
The program was developed to establish a personal relationship with new retail owners of Damon Motor Coach and Four Winds International motorhomes. With this program now in full swing, brand new owners will be contacted by their personal service advocate, Thornburg.
When a dealer submits the retail sold registration for a new motorhome, Thornburg will call the new customer to introduce himself and Thor Motorized Services. The goal for the Concierge Connection is to provide a person at the factory who can provide helpful information or advice to new retail customers, according to a news release.
Thornburg has been in the RV industry for 17 years and has worked with suppliers and manufacturers in various positions. “He has a wealth of knowledge in customer service, technical troubleshooting, and dealer and owner relations,” said Janae’ Kurtz, TMS director. “Stony has been part of the customer service team for nine years and is a natural fit as our concierge. Stony has not only the knowledge of this position, but he has the experience and training to make him successful. As a veteran of our armed forces, he understands leadership and how to implement a successful game plan. I couldn’t be happier with our choice for the job.”
“Working with customers is what I love to do. Fostering new relationships and treating people with the utmost respect is what keeps me coming back to the office everyday. After only five months I can tell we are making a difference,” said Thornburg.
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