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Consumers Relying More on Facebook & Twitter

A new study released on today (July 13) by ExactTarget finds nearly 40% of consumers turning to Facebook and Twitter to supplement the news, information or deals they receive via e-mail marketing.

Featured in ExactTarget’s Social Profile report, the survey of more than 1,500 consumers identified 12 distinct personas for how consumers interact with brands online by studying the levels of social media creation and consumption across all ages and income levels, according to a news release.

“Consumers don’t silo their engagement with brands to a single channel; instead they tend to ‘layer’ marketing channels on top of one another to meet their different objectives,” said Morgan Stewart, principal, ExactTarget’s research and education group. “The things that motivate consumers to go online initially dictate where and how they choose to engage with brands – whether that be e-mail, Facebook or Twitter.”

Key findings of the research include:

“Simply understanding demographics of a customer group is no longer enough,” said Tim Kopp, ExactTarget’s chief marketing officer. “By bridging the gap between demographics and consumer motivations, the Social Profile research identifies unique personas that give marketers an entirely new level of understanding of consumer behavior.”

ExactTarget’s Social Profile study is the third research brief in ExactTarget’s six-part Subscribers, Fans & Followers research series set for release through September. The series provides marketers exclusive insight into how U.S. consumers’ interact with brands online based on a series of focus groups, interviews and surveys conducted in March and April. For more information about the study, to access an interactive application of the Subscribers, Fans & Followers data or to subscribe to receive future research briefs delivered via e-mail, visit www.ExactTarget.com/sff.

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