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Tiffin Earns 12th RVDA Quality Circle Award
Posted By RV Business On November 15, 2010 @ 2:56 pm In Breaking News | No Comments
Tiffin Motorhomes will be honored with one of only four Quality Circle Awards presented by the Recreation Vehicle Dealers Association (RVDA) to Class A motorhome manufacturers in 2010 for top-rank design, reliability, quality, value and competitive price on Nov. 29, prior to the National RV Trade Show in Louisville, Ky.
A total of 423 RV dealers provided 2,125 ratings in the Dealer Satisfaction Index survey conducted earlier this year. According to a Tiffin news release, Tiffin’s ratings substantially exceeded the motorized industry average in seven surveyed categories: vehicle design, vehicle reliability/quality, competitive price/value, dealership warranty support, parts support, overall dealer communications and sales territory.
The Quality Circle Award is presented by the RVDA to manufacturers which received at least 15 dealer responses and scored 80 percent or above in overall dealer satisfaction. The 2010 Quality Circle Award is Tiffin’s 12th.
“The Dealer Satisfaction Index is one major indicator of our primary goal of customer satisfaction,” said Tim Tiffin, general manager. “We are gratified that our ratings reflect across-the-board the standards we set in terms of customer service, innovative engineering, quality, value and outstanding dealer support. Our continuing industry leadership in the DSI is both gratifying and challenging. Now we dedicate our efforts to maintaining and enhancing our customer and dealer confidence.”
Founded in 1972, Tiffin Motorhomes manufactures the Allegro, Allegro Breeze, Allegro RED, Phaeton, Allegro Bus and Zephyr model lines. The 28-foot diesel pusher Allegro Breeze was named “Best of Show” by RVBusiness magazine when it was introduced at the 2009 National RV Trade Show.
For additional information including dealer locations visit www.tiffinmotorhomes.com.
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