TMC Debuts ‘Gold Star Inspection’ Program
Thor Motor Coach rolled out its “Gold Star Inspection” program today (Feb. 10).
The new program requires every motorhome to pass a 200+ point Gold Star Inspection before it ships to the dealership, according to a news release. In addition, after the dealer accepts delivery of each coach they will be contacted by a Thor Motor Coach customer service representative.
The Gold Star Inspection will include testing of the appliances, LP, electrical, heating, air conditioning and water systems. Each coach will also undergo a road test, high pressure 360 degree rain test, and a detailed review of the coach’s fit and finish.
“Requiring every motorhome we manufacturer to pass our extensive Gold Star Inspection process gets us closer to our goal of a ‘zero-defect’ coach. Our dealers need to know that when they are receiving a Thor Motor Coach product it’s in show ready condition,” said Bill Fenech, president and CEO of Thor Motor Coach. “The dealer’s feedback from the Gold Star Inspection program will be instrumental. It provides us the opportunity to be pro-active with our quality control and customer service efforts, and allows us to make improvements immediately”.
“The personal contact with each dealership is another way for us to let our dealers and customers know that Thor Motor Coach is committed to building a quality product while providing the best service experience in the industry,” stated Janaé Kurtz, vice president of customer service for Thor Motor Coach.
More details are available at http://ThorMotorCoach.com/gold-star-inspection.php.