Expanding upon successive RVDA Quality Circle Awards, Keystone RV Co. Inc. is launching a series of webinar-based workshops for dealer technical and customer service personnel. The initial workshop kicks off today (May 4) and is booked solid with 97 participants representing 90 Keystone dealerships, according to a news release.
According to Randy Mast, Keystone vice president of customer service, the webinar format was the overwhelming choice of Keystone’s dealer partners. Says Mast, “This is truly a collaborative process designed to help Keystone dealers improve their backend business operations and profitability. The webinar format will enable us to deliver relevant content in a timely manner through a medium that best fits our dealers’ busy schedules.”
Keystones customer service webinars will be held several times each month or as needed to meet dealer demand. Planned topics include technical service training related to Keystone products, managing your Keystone service requirements, utilizing the KeyExpress web portal for greater efficiency and other subjects as requested by Keystone dealers.
Webinar length will be approximately 30 minutes, allowing time for questions and answers.
In addition to the webinar workshops, Keystone dealers can also utilize the most comprehensive library of “visual” parts catalogs online.
Ninety-five percent of all Keystone part numbers are identified with photos for greater order accuracy.
For more information about Keystone service webinars, Keystone dealers can log in to KeyExpress. Or email Kim Dooley at: email@example.com.