Lippert Components Inc., a subsidiary of Drew Industries Inc., announced today (July 18) the opening of its new, state-of-the-art customer service center.
According to a news release, the new service center at Lippert’s headquarters in Goshen, Ind., will also have the capability to sell and install aftermarket products such as windows, doors, suspension and Trailair products, and the Level Up towable RV leveling system.
The new service center has five service bays and is staffed by 40 highly trained repair personnel and service technicians, who can both install and answer technical questions on a wide array of RV products sold by Lippert Components and its sister company, Kinro, Inc.
“Our new service center is also fully equipped with customer-friendly conveniences, such as Internet access, TV, and kitchen facilities, to help ensure that our customers are comfortable and productive while we are providing service or installing new features for their RVs,” said Andrew VanSchoick, Lippert’s director of customer service.
“Andrew and his entire team have consistently done an outstanding job of meeting the service needs of retail customers, the RV dealer network and RV manufacturers,” said Jason Lippert, CEO of Lippert Components and Kinro. “Our new service center, located in the heart of ‘RV country,’ will enable us to provide these services even more efficiently, and install new aftermarket features, in one convenient location. Outstanding customer service has always been key to the success of Lippert Components and Kinro, and once again we believe we have raised the bar for superior service. We are all very excited to significantly expand our capabilities to serve the RV industry.”