ADP Lightspeed, a premier provider of dealer management solutions, revealed its year-long initiative to improve its dealership training tools for its software systems.
Beginning in January of this year, ADP Lightspeed started a phased process of improving training resources. According to a press release, the goal was to improve dealer usage of tools in the company’s Dealer Management System (DMS).
The training department at ADP Lightspeed developed self-paced online training courses that are specific to roles inside dealerships. This approach allowed the programs to be designed for specific needs and decrease unnecessary training time. The courses are tied to a dealer scorecard that tracks progress and ensures that dealer staff has the knowledge to take advantage of all the DMS tools.
“The tools within our Lightspeed DMS can help drastically improve dealer performance if they’re used consistently, we want to help dealers realize those benefits,” said Dan Jacobson, director of client services at ADP Lightspeed. “We understand dealers are busy with customers, inventory control and expenses, so we decided to create a training approach that gives them what they need to do their job in a quick and efficient way. Early responses show that our efforts are paying off.”
A month after releasing the new training tools, over 1,000 people were surveyed to see how the changes affected their training experience. ADP Lightspeed said 98% of respondents answered that they felt “confident they will be able to perform their job duties with the software…” The survey also showed a 98% satisfaction level overall with the new process in place.
“This represents a large stride in our goal to help dealers improve their performance,” continued Jacobson. “We plan to continue to create innovative education tools so dealers can take full advantage of their investment into our systems.”
The new training tools are available for dealers currently using ADP Lightspeed solutions. Training courses and schedules are accessed through the company’s extranet PSDealer.com. Access to all online training resources are included in the monthly service fee and do not require additional fees from current Lightspeed users.
ADP Lightspeed, based in Salt Lake City, Utah, is a part of ADP Dealer Services, which provides integrated computing solutions to over 25,000 auto, truck, motorcycle, Powersports, recreational vehicle and heavy equipment dealers through the U.S., Canada and Europe. For more information visit www.adplightspeed.com.