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Winnebago Earns 16th Quality Circle Award
Posted By RVBusiness On August 1, 2011 @ 8:08 am In Breaking News | No Comments
Winnebago Industries Inc. has earned its 16th consecutive Quality Circle Award from the Recreation Vehicle Dealers Association (RVDA). The award is scheduled to be presented at a ceremony conducted at RVDA’s “Celebrate Excellence: All-Industry Gala” on Oct. 5, at the Rio All-Suite Hotel & Casino in Las Vegas.
“Winnebago Industries is truly honored to receive the Quality Circle award from RVDA,” said Winnebago Industries’ CEO and President Randy Potts. “Our employees have worked extremely hard to build high quality products, while providing world-class programs and services to our dealer partners. We are particularly proud that Winnebago Industries is the only manufacturer to receive this prestigious award from RVDA every year since its inception in 1996 and that we received the award for all three of our motorhome brands.”
Winnebago Industries was recognized for scoring 80% or above in overall dealer satisfaction as measured in the Dealer Satisfaction Index (DSI) survey conducted by RVDA. Based on the dealer responses to the DSI survey, Winnebago Industries’ Winnebago, Itasca, and Era brands all qualified for a Quality Circle Award.
Dealers believe the DSI is a tool to help improve communication and the overall relationships with their manufacturers. The survey measures dealer attitudes in key policy, product, and procedure areas that dealers say are the most important elements in their business partnerships with manufacturers.
“Our dealer partners are our first-line customers, so it is vital that we understand all their needs,” said Potts. “The DSI is a valuable indicator of our dealers’ perspective on the quality of our products and services. We are honored by the confidence they have shown in Winnebago Industries and thank them for this great honor. We also thank our employees for their continued diligence to ensure that every Winnebago Industries motorhome, program and service provided is of the highest quality. Our dynamic motorhome lineup for 2012 has just been introduced to our dealers and we intend to continue to deliver the most innovative and highest quality products, services and support for both our dealer partners and retail customers.”
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