Tiffin Receives 8th Consecutive Quality Award
RV dealers nationwide have once again ranked Tiffin Motorhomes Inc. in an elite class for design, reliability, quality, value and competitive pricing, the Red Bay, Ala., company reminded North America’s RV industry in a Monday (Oct. 17) press release.
“For the eighth consecutive year,” the release states, “the Recreational Vehicle Dealers Association (RVDA) has honored Tiffin with the prestigious Quality Circle Award. Dealers singled out only five U.S. Class A RV manufacturers for the 2011 award, based on a formal dealer survey.”
The award was Tiffin’s 13th overall. Based on RVDA’s 18th annual Dealer Satisfaction Index (DSI) survey, it was presented along with other manufacturers’ Quality Circle Awards at a gala Oct. 5 dinner during RVDA’s RV Dealers International Convention/Expo at the Rio All-Suite Hotel and Casino in Las Vegas
To qualify for the Quality Circle Award, brands/manufacturers must receive at least 15 dealer responses and score at least 80 percent in overall dealer satisfaction. On a five-point scale, with five being “outstanding,” Tiffin’s average score was 4.73, the company reported. The overall motorized industry average was 4.15.
Tiffin, founded in 1972 in Red Bay, Ala., is a leading Class A motorhome builder with brands that include the Allegro, Allegro RED, Allegro Breeze, Phaeton, Allegro Bus and Zephyr. Tiffin’s Phaeton diesel pusher has been the best-selling Class A coach for the past three years, followed closely by Tiffin’s upscale Allegro Bus, the company reports.
“We are humbled by the high marks we continue to receive from dealers, but the Quality Circle Award represents close communication, mutual respect and strong partnerships between Tiffin Motorhomes and dealers,” said General Manager Tim Tiffin. “We use the dealer satisfaction survey results to learn how we and our dealers can better serve our customers.”
A total of 484 U.S. and Canadian dealers responded to this year’s confidential survey with more than 2,500 ratings.