Heartland Improves FAST TRACK Warranty Site
Responding to input from its national dealer network, Heartland Recreational Vehicles LLC upgraded the company’s proprietary FAST TRACK warranty website to streamline claim entries and better service customers.
Launched in November of 2007, FAST TRACK was designed to allow Heartland dealers access to critical data as well as interface with the company’s parts/service/warranty personnel and database.
“Our dealers provided great feedback to our I.T. department on how the site could be improved,” said Sean Andrews, director of dealer services. “The new and updated warranty claims page will significantly speed up the entry and submitting process for our dealers.”
Andrews noted that the upgraded site, which launched in September, provides a step-by-step procedure for creating claims. Enhancements include:
• Only one root cause flat rate code will need to be entered for each job along with the labor time to perform that job.
• Dealers will need to provide documentation pertaining to the claim’s Complaint/Cause/Correction.
• Separate links will be accessible if miscellaneous items, parts or photos need to be added.
• In the event that additional root cause issues are needed for the claim, extra lines can be incorporated.
Andrews also reported that Heartland would continue to build the FAST TRACK parts catalog with new pictures and part numbers based on model year and brand updates. “We now have over 20,000 photos in our catalog for your ordering convenience,” he said.
Andrews added, “We are confident that the newly developed Fast Track system will enhance your partnership with Heartland. It is our goal to continuously improve our products and services company wide to offer the most competitive and profitable business relationship in the industry.”