Guaranty RV Super Centers has been recognized as the top Newmar Corp. service provider in its category. According to a press release, this award is based upon customer service results addressing warranty service from dealers.
“As long as our customers are happy, we know we’re doing our job right,” said Shannon Nill, owner of Junction City, Ore.-based Guaranty. “However, it’s an honor to be recognized with such a prestigious award. We’re proud of our team here at Guaranty RV and always strive for complete customer satisfaction in every facet of our business,”
Only four Mahlon Miller Service Excellence awards are presented each year in recognition of their excellence in customer satisfaction as it relates to warranty work and service experience with the dealer. Items considered include professionalism of the service department personnel, service personnel’s understand of customer needs, timeliness of repairs as promised, quality of work performed and likelihood to recommend the dealer to others.
“On behalf of Newmar Corp., I’d like to extend my congratulations to the service team at Guaranty RV for a job well done in satisfying our mutual customers,” said Matt Miller, president of Nappanee, Ind.-based Newmar. “I know that Matt Utley (vice president of service and parts at Newmar) and his team worked diligently with the entire staff at Guaranty to achieve the highest level of satisfaction in the area of customer service. Guaranty RV and Newmar share so many of the same core values in the way we run our businesses, so it is only appropriate that they earned the Mahlon Miller Service Excellence Award in 2011.”