Redwood RV announced the expansion of its in-house customer service department today (June 21). According to a press release, modifications are being made to an existing building on the Redwood compound in Syracuse, Ind., to house the new staff.
In addition, Redwood named Alicia Dunafin as director of customer service. Dunafin is an industry veteran with 20 years of customer service experience. She joined sister company CrossRoads RV in 2001 where she served as director of customer service.
The newly expanded Redwood customer service team includes phone support, parts shipping, service techs and a warranty department.
“Growing our customer service department to include Alicia and additional staff is an exciting next step at Redwood,” states Tom Montague, general manager for the Thor Industries Inc. subsidiary. “When we opened our doors in 2010, we were thrilled to get three completed units to Louisville. In two short years, we produced over 1,000 units and have become a leader in residential, full-time fifth-wheel RV sales.
“We’ve accomplished this with a really simple formula – innovative products plus the best dealers equals happy customers. Supporting our dealer/partners with an expanded customer service team just makes the formula a little better.”
Customers can schedule service or get help finding a local dealer by calling (574) 457-7821. Dealers can reach the customer service department at (574) 457-7800.