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Heartland RV is Ready to ‘Take the Next Steps’
Posted By RV Business On November 21, 2012 @ 1:25 pm In Breaking News | No Comments
The Heartland RV division of Thor Industries Inc. will be presented with the Quality Circle Award during the Recreation Vehicle Dealers Association’s (RVDA) reception on Nov. 26, just prior to the opening of the National RV Trade Show in Louisville, Ky.
“Heartland’s goal of working with our dealers has never been greater,” said Heartland President Chris Hermon. “We are installing certain disciplines in our company to move the needle forward in how we communicate and work with our dealers. That hard work is showing up in how our dealers feel about Heartland both in sales and support after the sale.”
“These disciplines affect every major area in our company,” added Coley Brady, vice president of sales. “I have been with Heartland for many years and these exciting changes at our company are going to take Heartland and our dealer partners to record highs. I am excited to be part of Heartland’s bright future.”
Heartland RV was recognized as a Quality Circle Award winner based on overall dealer satisfaction for its Landmark, Bighorn, Big Country, Elkridge, Cyclone, Road Warrior, Torque, North Trail, Wilderness and Prowler brands as measured in the Dealer Satisfaction Index (DSI) survey.
“The DSI is a valuable indicator of our dealers’ perspective on the quality of our products and services,” said Hermon. “We wish to thank all our dealer partners for the confidence they have shown in Heartland by honoring us with this award.”
He added, “We are particularly excited about our travel trailer lineup and innovative new products we will display at the Louisville Show. We will continue striving to deliver the most innovative and highest quality products, services and support in the industry for both our dealers and retail customers.”
Heartland RV has enjoyed innovative industry-leading success for many years, and offers a variety of towable RVs, including travel trailers, toy haulers, fifth-wheels and destination trailers. For more information, visit www.heartlandrvs.com.
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