KZRV Garners 12th DSI Award in RVDA Survey
KZRV LP will be presented with its 12th Quality Circle Award in 13 years during Recreational Vehicle Dealers Association’s (RVDA) reception Nov. 26, just prior to the National RV Trade Show in Louisville, Ky. The awards ceremony is slated for 5 p.m. at the Louisville Crowne Plaza Hotel’s Coronet Ballroom.
KZRV won the RVDA’s Dealer Satisfaction Index (DSI) survey award for its Durango, Sportsmen, Sportsmen Classic, Spree and Spree Escape brands of travel trailers, fifth-wheels and toy haulers. The survey rates manufacturers’ performance in product reliability and quality, parts support, dealership warranty support, product design, sales support and territory, competitive price and value and overall dealer communications.
“I believe the DSI is a tool to help improve communication and the overall relationship with our dealer partners,” said Andy Baer, KZRV vice president of sales. “The survey measures dealer attitudes in key policy, product and procedure areas that dealers say are the most important elements in their business.
“The survey provides us with an annual benchmark that shows how our dealer partners perceive the company and our products. We’ve always enjoyed taking good care of our dealers. They are the crucial conduit between us and the customers. We have a top-notch dealer body, so it’s very meaningful that they rated us so highly that we received the DSI award again this year.”