The Recreation Vehicle Dealers Association (RVDA) recognized an array of North American RV builders Monday evening (Nov. 26) on the brink of the 50th Annual National RV Trade Show in Louisville, Ky., as Quality Circle Award winners for having excelled in the 19th Annual Dealer Satisfaction Index (DSI) Survey.
On hand for the festivities at the Crowne Plaza hotel near the Kentucky Exposition Center was a big crowd of dealers and manufacturers.
“Tonight we honored the manufacturers that the dealers in the United States and Canada voted as doing the best job in a number of areas — everything from their manufacturer policies, which include things like territory, to parts and warranty policies to product quality and value,” RVDA President Phil Ingrassia told RV Business. “So, all those areas are measured in the DSI and these are the manufacturers who scored the highest with 15 or more responses from dealers.”
Four hundred and sixty-one dealers responded to the DSI between April and July and provided 2,709 brand ratings, an average of nearly six per dealer. Winners received at least 15 dealer responses and scored 80% or above for overall dealer satisfaction.
Towable RV manufacturers/brands receiving awards were (in alphabetical order): Airstream Inc.; CrossRoads RV (Zinger/Z-1/SE/Hampton); Forest River Inc. (Flagstaff travel trailers and fifth-wheels, Palomino RV travel trailers and fifth-wheels, Rockwood/Roo expandables, Sierra/Sandpiper, Indiana-built Surveyor/r-pod); Heartland RV LLC (Big Country/Elk Ridge, Bighorn/Landmark, Cyclone/Road Warrior/Torque, North Trail/Wilderness, Prowler); Jayco Inc. (Eagle/Super Lite/HT, camping trailers, Jay Feather/Select, Jay Flight/Swift/SLX, Pinnacle, White Hawk); Keystone RV Co. (Bullet/Premier, Cougar/X-lite, Passport, Raptor); KZRV LP (Durango, Sportsmen/Sportsmen Classic, Spree/Spree Escape); Lance Camper Manufacturing Corp. (truck campers); and Prime Time Manufacturing Inc. (LaCrosse/Trace, Crusader/Sanibel).
The six motorized RV brands/manufacturers receiving awards: Forest River; Jayco/Entegra; Leisure Travel Vans/Triple E RV; Pleasure-Way Industries Ltd.; Tiffin Motorhomes Inc.; and Winnebago/Itasca/ERA.
When rating the brands/manufacturers, RVDA asks dealers to express, confidentially, their level of satisfaction on eight core issues: Sales support; sales territory; vehicle design; vehicle reliability/quality; competitive price/value; parts support; dealership warranty support and overall dealer communications.