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Good Sam, Allstate Extend Roadside Services
Posted By RVBusiness On December 19, 2012 @ 10:01 am In Breaking News | No Comments
Good Sam Enterprises LLC announced that it has extended its long-term business agreement with Allstate Roadside Services into 2019.
According to a press release, Good Sam Roadside Assistance has contracted with Allstate Roadside Services to provide customers with “multi-layered roadside assistance protection by keeping RVs and household vehicles protected in the case of roadside breakdowns.”
Commenting on the business agreement signed with Allstate Roadside Services, Marcus Lemonis, chairman and CEO of Camping World Inc. and Good Sam, noted, “I am very pleased with our expanding relationship with Allstate Roadside Services, which will provide customers with the most comprehensive roadside service in the marketplace. Our main focus will always be exceeding our customers’ expectations and only providing service we can confidently stand behind.”
Lemonis said that over the past year, Good Sam Roadside Assistance has improved and expanded its customer service ratings by lowering wait times, providing continued education and training of their dispatch agents and expanding its relationship with a network of 30,000 tow and service providers. Good Sam Roadside also maximized the quality parts and service of their 100-location network of Camping World accessory and service centers across the U.S. to assist their customers with preventative maintenance tips and services.
“Allstate approached us regarding an extension and after receiving positive customer feedback and an increased approval rating, it made sense to extend our relationship,” Lemonis said of the collaboration that was first established in January 2011.
Benefits of the Good Sam Roadside Assistance program include 24/7 toll-free dispatch, unlimited distance towing and dispatch of a mobile mechanic, along with roadside services such as battery jump-starts, flat tire service and fuel and fluid delivery. Good Sam Roadside Assistance also utilizes Caller Locator Technology to pinpoint a member’s exact location when they break down.
Vehicles covered include one RV and any household cars, minivans, SUVs, pick-ups trucks, motorcycles and boat trailers. Good Sam Roadside Assistance members can also visit any Camping World SuperCenter for free 22-point unlimited RV inspections.
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