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Newmar Honors CSI Winners at Dealer Confab
Posted By RVBusiness On April 16, 2013 @ 2:49 pm In Breaking News | No Comments
Luxury motorhome builder Newmar Corp. honored this year’s Customer Satisfaction Index (CSI) Award winners during the company’s recently completed dealer meeting at the Gaylord Texan Hotel in Dallas.
According to a press release, the award is presented to dealers that scored in a pre-determined percentile based on results from customer surveys. Fourteen Newmar dealers earned the distinction by providing excellent customer service to Newmar customers receiving warranty work.
The 2012 award winners include: Ansley RV, Duncansville, Pa.; Buddy Gregg Motorhomes, Knoxville, Tenn.; Coachlight RV Sales Inc., Carthage, Mo.; Dick Gore’s RV World, Jacksonville, Fla.; Freedom RV, Tucson, Ariz.; Harper Camperland, Great Bend, Kan.; Independence RV Sales & Service, Winter Garden, Fla.; Midtown RV LTD, Penticton, B.C.; Midway Motor Homes Inc., Grand Rapids, Mich.; Mount Comfort RV, Greenfield, Ind.; North Trail RV Center, Fort Myers, Fla.; Professional Sales RV, Colleyville, Texas; Steinbring Motorcoach, Garfield, Minn.; Tom Johnson Camping Center, Marion, N.C.
“Newmar values highly our relationship with our dealer partners and mutual customers,” said Matt Utley, vice president of service operations for the Nappanee, Ind.-based builder. “The Newmar Service Excellence Survey is the measuring stick used to verify our customers are receiving the highest level of customer service.
“As confirmed by their customers, the dealers earning the Newmar Service Excellence Award, as well as the prestigious Mahlon Miller Service Excellence Award, possess a strong commitment to customer satisfaction throughout their entire organization. We are proud of their achievements and know our customers appreciate their passion for excellence.”
Four dealers this year also earned the Mahlon Miller Service Excellence Award, including North Trail RV, Independence RV, Dick Gore’s RV and Mount Comfort RV. Miller is the founder of Newmar and the award in his name recognizes those dealerships that most embody the spirit of customer service.
“Newmar is privileged to partner with dealers who are as passionate as we are about providing excellent service to our customers,” said Newmar President Matthew Miller.
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