Goshen, Ind.-based Keystone RV Co. announced today (Aug. 26) the launch of a $250,000 scholarship program for Keystone and Dutchmen Manufacturing Inc. dealers in conjunction with the RVIA/RVDA technician training program. According to a press release, the initiative is designed to help assure the availability of certified RV technicians now and into the future.
Randy Mast, Keystone vice president of customer service, noted, “Our substantial commitment emphasizes the importance we place on certified technicians to customer satisfaction and the long term success of our industry. Keystone’s experience has shown that well educated technicians diagnose and perform repairs correctly the first time leading to less down time for the customer and few returns for repeat repairs. A satisfied customer results in repeat sales for Keystone and our approximately 900 dealers throughout the United States and Canada.”
Keystone said that the creation of this scholarship fund is welcome news for the Recreation Vehicle Dealers Association (RVDA).
“One can only stand up and applaud exemplary leadership demonstrated by Keystone and Dutchmen,” said RVDA Chairman Jeff Hirsch, owner of Campers Inn. “Recognizing the importance of certified and re-certified technicians, they have made an investment on behalf of their customers. Our livelihoods are hinged on a good customer experience.
Matt Zimmerman, president of Keystone and Dutchmen, has committed $250,000 to their dealer network to further educate technicians. I believe this shows extraordinary vision on behalf of our industry.”
Recreation Vehicle Industry Association (RVIA) president Richard Coon added, “RVIA has worked tirelessly in pursuit of expanding the number of certified RV technicians across the RV industry, and this new scholarship program announced by Keystone and Dutchmen for their dealers is exciting news and a huge boost to our industry’s efforts. This is an unprecedented show of manufacturer support for the industry’s Recreation Vehicle Service Training (RVST) program, and hopefully it will spur others to pursue similar initiatives.”
Applications will be accepted September 3, 2013 through October 4, 2013. Contact Keystone RV at (877) 886-7783 or firstname.lastname@example.org.