RVDA Confab Expands Parts, Service Education

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August 13, 2013 by   Comments Off on RVDA Confab Expands Parts, Service Education

Parts and service professionals attending the 2013 RV Dealers International Convention/Expo will find more education offerings at this year’s gathering, according to a press release.

The convention, running Sept. 30–Oct. 3 in Las Vegas, will offer nearly a dozen learning opportunities each for parts and service professionals with the addition of sessions on Monday and Tuesday.

These sessions add value to the convention experience by giving dealers a bigger ROI for staff education. Vendor Training +plus allows longer, more in-depth training, and this year’s proprietary workshops span two days, covering critical skills and topics presented by industry leaders. Fixed operations leaders attending the Convention/Expo can earn continuing education credits toward professional certification through their participation in educational workshops.

Beyond the numerous proprietary workshops and Vendor Training +plus on Monday and Tuesday there is a slate of targeted education track workshops in every time slot on Wednesday and Thursday, many of which feature new presenters. These were designed to meet the challenges faced by parts and service managers who need to keep up on the very latest trends and technologies while increasing profits by employing new tactics and strategies.

Parts track workshops include the following topics and an asterisk denotes a new presenter:

• Discover Hidden Profits in Your Parts Department, presented by Mark De Lucia*

• Growing a Dealership with Parts, Accessories & Service, presented by Gary McGugan*

• The Art of Successful Selling in the Parts Department, presented by Michael Doyle*

• Creating a Winning Display: Turn Your Parts Display into a Visual Experience, presented by Barry Siskind*

• “Rooftop” Measurements for Effective and Profitable Fixed Operations, presented by Mike Nicholes*

• Stock the Right Part at the Right Time, presented by Chuck Marzahn

• A Day in the Life of a Successful Parts Manager, presented by Mike Nicholes*

• Let’s Get Visual: Merchandising’s Secret Weapons, presented by Linda Cahan

Service track workshops are as follows:

• Inspection Processes & Tools, presented by David Foco

• Let’s Put the “P” Back in Service, presented by Jim Carr

• Crucial Accountability: Tools for Resolving Broken Promises and Violated Expectations, presented by David Nelson*

• “Rooftop” Measurements for Effective and Profitable Fixed Operations, presented by Mike Nicholes*

• How to Utilize Email Marketing to Increase Your Fixed Ops Revenue, presented by Peter Martin*

• Boomer Power: Meet the Best Buyers on the Planet, presented by Linda Cahan

• Customer Service or “Am I Selling?” presented by Paul Webb*

• New Hires with a Customer Service Mindset, presented by Ricardo Roman

For details about these workshops, and the variety of proprietary and Vendor Training +plus sessions pertinent to your staff, consult the RVDA website. For more information about continuing education credits and professional certification available through the RV Learning Center, contact Liz Shoemaker at or stop by the RVDA Booth during the convention.



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