David and Cathleen Kuebler, owners of the Traverse City (Mich.) KOA Holiday campground, have a real problem.
“We’ve been adding more four-person Deluxe Cabins with linens and at this point, we’re having trouble keeping them empty,” says David. “We have upgraded them with patios, furniture and propane BBQs. People just love them. Right now we have 10 Deluxe Cabins with linens, and we will need to continue adding more due to the demand.”
It’s that kind of forethought that keeps the Keublers at the forefront of the industry, according to a news release. They’ve owned the campground for 19 years. For the 14 years they’ve been with KOA, they’ve used the KOA Quality Assurance program as their roadmap to keep the property in great shape; earn the Founder’s Award, KOA’s highest quality recognition, four times; and maintain a Net Promoter Score of an astonishing 87%.
By keeping up with the latest camping trends and best investments – like KOA’s Deluxe Cabins – the Kueblers were able to easily meet KOA’s criteria for becoming a KOA Holiday campground.
”KOA has not let us down in our many years associated with the brand,” says Cathleen.
KOA Holiday Campgrounds, such as the Traverse City KOA Holiday, are great base camps to explore the area, and include family activities and additional amenities to make these KOAs great getaways for short vacations. They will also all feature KOA Deluxe Cabins, which include full bathrooms and may include full kitchens.
“We work toward having a great score for our Quality Assurance and we’ve read about and have kept up with any changes, so all we have needed to do is tweak a few items to be ready to go as a KOA Holiday,” says David.
Because the Kueblers are savvy KOA businesspeople, their main focus is serving their campers. “The campers love concrete patios, cable TV, quality Wi-Fi, paved roads and more. Our motto has always been: Be clean and friendly, provide great service, and give campers something to do.”