Thor Motor Coach Garners Quality Circle Award

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October 30, 2013 by   Comments Off on Thor Motor Coach Garners Quality Circle Award

Thor Motor Coach has been awarded the Quality Circle DSI Award by the Recreational Vehicle Dealers Association (RVDA). According to a press release, the award will be presented on Dec. 2 during the RVDA Dealer Reception at the Crowne Plaza Hotel the evening before the opening of the National RV Trade Show in Louisville, Ky.

“Without our valued dealers and retail customers, we cannot succeed,” said Dana Simon, vice president of sales at Thor Motor Coach.  “Continued effectiveness of programs like the ‘Shield of Protection’ help us strive to be the best partner in the business. The key to Thor Motor Coach’s success are innovative products offered at a competitive price, all backed by superior sales, parts and warranty support.  Game changing products like the new Axis and Vegas ‘Recreational Utility Vehicles’ (RUVs) are proof of this commitment to our partners. ”

Ron Davidson, vice president of operations for Thor Motor Coach, noted, “We are honored to be recognized by our dealers for this significant award and thank them for their support and partnership. Our comprehensive ‘Shield of Protection’ program has been instrumental in receiving this award.”

Davidson said the Thor Motor Coach’s “Shield of Protection” starts with a detailed inspection that produces “consistent and superior quality products” to the company’s dealers.

“The remaining components deliver exceptional customer support after the sale, which makes ownership of a Thor Motor Coach product so desirable,” Davidson added. “The ‘Concierge Connection’ provides new owners with a personal Thor Motor Coach contact for assistance as needed. The ‘Rapid Response’ parts initiative provides that essential parts are stocked at all times for quick shipment. Single source warranty cuts down on the hassle of dealing with multiple vendors. And lastly, 24/7 factory support delivers technical support day or night from our highly trained Thor Motor Coach technicians. “

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