IDS Astra G2 Improves Ky. Dealer’s Efficiencies
Summit RV’s upgrade to IDS Astra G2 has improved business, according to a press release.
Since the upgrade, the Ashland, Ky., dealership reports increased response time for its customer base, more organization in the service department and overall better visibility of the entire dealership.
“Our customer service improved dramatically because we can give customers a faster response,” said General Manager James Bradley. “When a customer calls in and has a question, or when employees are looking for information, G2 gives you the ability to see multiple things on one screen rather than going from tab to tab and bouncing back and forth like we did before.”
In addition to customer service, Bradley has also seen a vast improvement in the organization of his service department with G2’s Service Scheduler.
“We make it a point to have daily meetings each day and go over what everyone is doing and where they are at,” said James. “If anything needs to change, then everyone is aware. What really ties this communication together is the G2 Service Scheduler. The reports track what we’re working on today, what we have scheduled for the next days, weeks, months, what parts are on order, work orders that are on hold and so on.
“Everything from all departments is right there in front of you. You can see metrics in your parts department, metrics in your service department, metrics in your sales department and so on. With those reports, you can find opportunities to increase income. You can also compare history.”
For more information on IDS Astra G2’s dealer management software solutions, call (800) 769-7425.