Lippert Components Inc. (LCI) partnered with the New England RV Dealers Association (NERVDA) to provide technician training, Dec. 10-11, at Flagg RV in Uxbridge, Mass., and Campers Inn of Merrimack, N.H.
Over two days, LCI Dealer Relations and Technical Publications Supervisor Rik Burgoyne trained 80 technicians on LCI products and systems, including Schwintek In-Wall Slideouts, LCI Through-Frame Slideouts, leveling and stabilization systems, and electronic products.
“We want every technician to understand our products as well as we do,” said Burgoyne. “This comprehensive training answers any questions technicians might have and allows us to teach consistent installation and maintenance techniques.”
“We consider this Lippert training to be a resounding success. Attendees enjoyed the sessions and appreciated having it so close to home,” NERVDA Executive Director Bob Zagami. “Well-trained technicians keep customers satisfied by diagnosing issues earlier, repairing units faster and answering operational questions thoroughly. A good service experience creates loyal customers who come back for future maintenance and product purchases.”
After the December training, LCI and NERVDA are planning another training session early in 2014. LCI also anticipates working with other dealer associations across the United States in the future to provide fundamental training to technicians in other areas.
LCI Vice President of Customer Support Services April Klein believes training sessions like these will produce a strong technician network across the United States. “Training dealer technicians is one of the most important things we can do to support our OEM customers,” she said. “We trained more than 1,400 technicians in 2013 and look forward to trying to exceed that number in 2014.”