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IDS Mobile App Adds Parts, Service Features

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June 11, 2014 by   Leave a Comment

  Integrated Dealer Systems (IDS), a leading provider of dealer management software for the RV, marine and trailer industries, has added service and parts functionality in the April release of its mobile app that the company says “will increase efficiency, improve communication and provide easier access to data for dealers.”

According to a press release, the IDS mobile app, which was originally introduced last fall to help users of Astra CRM manage leads from their mobile device, now provides all users of the Astra G2 product with functions for units, sales, service and parts.

The new app also provides dealers with the ability to take and manage images. With their mobile device, any employee can take a picture of the unit being serviced and attach and manage pictures for specific jobs, work orders, unit and parts. IDS said that this feature “saves time and improves communication for all departments involved, helps avoid confusion on what parts need to be worked on, and allows for easier warranty submissions.”

The service features of the mobile app also allows dealers to:

• View all open work orders.

• Search for a work order (by number or by name).

• View details of the jobs on that work order.

In addition, an integrated inventory control feature gives employees the capability to instantly inform a customer on what parts are in stock.

The IDS Mobile App runs on most Apple and Android devices and is currently available for the IDS Early Adopter group only. For more information, call (800) 769-7425.

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