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FCCC Launches 24/7 Customer Service App

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July 10, 2014 by   Leave a Comment

7-DirectionsFreightliner Custom Chassis Corp. (FCCC) has released a new mobile app that connects customers with its nationwide dealer and service network regardless of time of day or geographic location.

According to a press release, the 24/7 Direct app from FCCC made its debut in Apple’s App Store for the iOS mobile operating system this week, joining recently released versions of the app for Android and Windows Phone. The 24/7 Direct app, which is available free of charge, makes FCCC customer service available 24 hours a day, seven days a week. The app is designed for customers using an RV, walk-in van or commercial bus chassis.

“We design and build products made for people who love spending time on the road, which means the need to locate and connect with a dealer or service center can happen anywhere,” said Bryan Henke, manager of product marketing for FCCC. “When we say we’re ‘Driven by You,’ we mean it. And a big part of that drive is providing the best and most comprehensive support network we can. The 24/7 Direct app makes that network even more accessible and effective for our customers.”

The location-based app uses GPS coordinates to provide customers with information on the closest dealers within a set distance, from as close as 25 miles up to 250 miles. App users can then connect easily with an individual dealership via phone or email; users can also connect with FCCC directly via phone or email via the app.

The 24/7 Direct app is the first customer-focused app from FCCC, which released a dealer- and service-focused app, SalesHQ, in 2013. To download 24/7 Direct, search for “24/7 Direct” or “FCCC” in the app stores for Apple, Android and Windows Phone.

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