RVDA Confab Offers Parts, Service Workshops
Dealers know a superior parts and service experience is a major factor driving return business and repeat buyers. Accordingly, the 2014 RV Dealers International Convention/Expo has a track of parts and service workshops offering proven methods for ramping up profits, exceeding customer satisfaction, and boosting departmental performance to new heights.
According to a press release, six hour-long workshops are already confirmed with more in the works and most will feature first-time presenters with fresh ideas. “Passport to Excellence: Training and Education” is the convention theme and the program is geared to educate all top dealership staff from dealers and GMs to all fixed operations managers. The convention takes place Nov. 10-14 at Bally’s in Las Vegas and registration rates encourage bringing more staff for education. After the first registrant, the rate drops for others from the same dealership. It pays to bring more staff and to register early as rates go up later this summer.
Workshops for parts and service are confirmed on Tuesday, Wednesday, and Thursday, with several of the most popular topics being repeated so attendees won’t need to miss one great session to attend another. The new hour-long format is designed to keep the sessions lively and focused so participants stay engaged and are learning throughout the session.
Featured presenters are Don Tipton, Bob Clements, and Don Reed – all recognized experts in dealership operational improvement and excellence. They were chosen by the Convention Committee for their ability to bring a new perspective to their subject that will meet dealership training needs.
Clements specializes in training and helping clients to create high performing dealerships and organizations. He is the author of “The Eight Greatest Sales Secrets in the World,” and a contributing writer for three national publications. He will present “Creating a High Performance Parts Department,” on Thursday from 9-10 a.m.and “Turn Your Service Department into a Cash Machine,” from 12:15–1:15 p.m., and again from 2:15–3:15 p.m.
Reed will present workshops on Tuesday and Wednesday of the convention. With 26 years of success in all aspects of a dealership — from parts manager to dealer principal – Reed is a big proponent of teamwork. “Achieve 100 Percent Shop Productivity in 30 Days” will be presented on Tuesday from 1:15–2:15 p.m. On Wednesday, Reed will present a session called “Managing the Eight Essential Controllables for Record Profits.”
Tipton’s first session, “What Service Measurables Really Mean,” will be presented from 9–10 a.m. on Thursday. A sought-after fixed operations consultant, Tipton’s expertise in dealership management spans every aspect, from undercoating vehicles to management in multi-location shops. He will also present a workshop on “Signature RV Service” the same day, from 3:30-4:30 p.m.
Themed “Passport to Excellence: Education & Training,” the convention program has been expanded to include training and education for all dealership staff, with programs for young executives and a special emphasis on digital marketing and social media. Back for a second year, Vendor Training +Plus on Monday and Tuesdayoffer product or program specific training opportunities, followed by educational track workshops for Dealer/GMs and managers in sales, service, parts, and rental operations.
The 2014 convention will feature an exhibit hall filled with the RV industry’s top companies offering products and services to help dealers improve profitability. In addition, RVDA’s Partners in Progress committees will meet to work on important dealer-manufacturer issues.
The expanded training and exhibits increase the convention’s value for all dealership management. To encourage dealers to bring more staff, the registration rate has been kept low, with discounts for additional staff members. RVDA also continues to offer helpful registration payment plans, including an easy pay plan of three payments and the ability to lock in early rates for additional employees with one paid convention registration.