Grand Design RV Implementing Owner’s Pledge

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October 8, 2014 by   3 Comments

GD-Owners-Pledge-300x262Middlebury, Ind.-based Grand Design Recreational Vehicle Co. announced the implementation of the “Grand Design Owner’s Pledge” initiative.

According to a press release, the pledge is “a straightforward commitment that will help Grand Design and their independent dealerships across North America make customers for life,” said Don Clark, president and co-owner, adding, “This new program is a unique pledge from Grand Design and our dealers to any Grand Design owner who is traveling and may require specific service to their RV. This provides clarity to what customers can expect as a Grand Design owner.”

The commitment pledge is comprised of four basic tenants; 

• The dealership commits to provide priority service scheduling to traveling Grand Design owners.

 • The dealership commits to do everything possible to get critical repairs completed as soon as possible. 

• Grand Design RV commits to rapid repair authorization. 

• Grand Design RV commits to overnight parts delivery in critical ‘unit down’ situations.

All Grand Design RV dealers will receive framed signed certificates to display at their dealerships. “We want all Grand Design RV owners to have positive traveling experiences which will hopefully help retain and increase the number of folks that enjoy the RV life style,” said Clark.

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3 Responses to “Grand Design RV Implementing Owner’s Pledge”

  1. Penny Lambert /Mike Brown #253 on October 8th, 2014 3:44 pm

    I love what Granddesign is doing for their customers! Unfortunately nothing is actually guaranteed in life!! We buy recreational vehicles to go camping and yes at times our campers will go down for repairs!! Than we have to cancel reservations due to the fact the RV Centers are so backed up and take forever just to get our campers in and out!!! This is the frustrating part waiting !!!
    I must say Granddesign has treated us well and for that I give thumbs up

  2. Louis Mogavero on October 8th, 2014 10:27 pm

    This is a great company who stands totally behind it’s products. Grand Desing’s customer service is fantastic. They are always there to assist a customer. I will purchase from Grand Design again .d

  3. Jeff Rinaldi on October 9th, 2014 10:54 am

    I have a Grand Design Momentum for almost a year and only had small issues that were repaired immediately by my dealer with Grand Designs authorization. I had 5 RV’s over the past 15 years of camping and my Momentum is by far the best built RV I had. I will be a Grand Design owner for life!!!!!