The Better Business Bureau (BBB) has issued a warning about an Anchorage, Alaska, RV rental business that’s earned a grade of “F” from the bureau, according to KTUU-TV, Anchorage.
According to the BBB, B&B RV Rental on the Old Seward Highway near Midtown has racked up numerous complaints over the past few years, all pointing to a troubling pattern of leaving customers with nothing to show for their money.
“Since July 2008, the Better Business Bureau has received over 300 inquiries and 12 complaints about B&B RV Rental,” said BBB spokesperson Tara Sims.
But it’s not the number of complaints that has the bureau sounding the alarm.
“The key is that the complaints show a pattern of the same type of issues occurring over and over again,” Sims said.
Sims says the problems start when customers first arrive at B&B to pick up an RV.
“The RV is broken, or when they arrive to pick up the pre-booked RV, it’s not available,” Sims said.
According to the BBB reports, things only get worse when customers ask for refunds.
“The business has either not quickly enough given a refund, or they’re not giving a refund at all,” Sims said.
The BBB says tourists traveling to and from the Lower 48 need to be careful, because sometimes they’re unfamiliar with a company they’re doing business with.
“It’s definitely a concern when tourists come up to Alaska or when Alaskans are going down to the Lower 48 to travel,” Sims said. “We can’t see a lot of times the company up front, and a lot of times they just rely on a website.”
The owner of B&B RV Rental, Peter Harkovich, declined to be interviewed on camera to dispute the BBB’s allegations against his business.