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RVBusiness Launches 3rd Top 50 Dealer Awards

June 15, 2010 by · Leave a Comment 

RVBTop50Logo-smallRVBusiness magazine is launching the Third Annual RVBusiness Top 50 Dealer Awards — a quality-focused program that sets the bar for best business practices in the RV industry. A gala reception and dinner at the Rio All-Suite Hotel & Casino in Las Vegas will announce the winners Oct. 6 during the annual RV Dealers International Convention/Expo.

This year, RVBusiness expanded the awards to include recreational park model manufacturers, reflecting how significant their contributions have become in a rapidly changing marketplace. The awards name 10 Blue Ribbon retailers, and one organization receives the Dave Altman Award, the equivalent of RVBusiness’ “Lifetime Achievement Award.”

RV manufacturers nominate the best and most professional dealers for aftermarket parts stores, sales lots, service work, F&I departments and personnel matters in addition to civic and charitable contributions. Affinity Group Inc. (AGI), the parent company of RVBusiness and the nation’s largest provider of outdoor clubs, services, media and events to the North American RV and outdoor enthusiast market, then invites nominated dealers to submit applications. Applications are independently reviewed by a panel of industry experts, none of whom are directly associated with RVBusiness or Affinity.

RVBusiness recognizes the Top 50 award winners in the October edition, on RVBUSINESS.com, and in dealers’ local and regional newspapers. Winners also receive RVBT50 window decals, rights to use the RVBT50 logo in their advertising, plus exposure to millions of active RV enthusiasts in the pages — and on the websites — of Affinity’s RV-focused consumer magazines, including Trailer Life, MotorHome, Highways, Coast to Coast and Camping Life.

Supporting the RVBusiness Top 50 Dealer Awards this year are the following “Leadership Alliance” sponsors: ADP Lightspeed, Bank of the West, Blue Ox, Cummins Onan RV Generators, Freightliner Custom Chassis Corp., RV America Insurance, RV Trader Online and Protective.

“We felt that the pursuit of professionalism and top-notch consumer care finds an even more receptive ear this year than it did during the dregs of the recession, and the Dealer Awards sets the bar for best business practices,” said RVBusiness magazine Publisher Sherman Goldenberg. “Looking around at the state of the industry, we realize just how much we have to be thankful for. The current upbeat atmosphere within the commercial sector beats the heck out of where we all were at this time last year.”

RVBusiness previously announced special celebrity guest, conservative Republican columnist and bestselling author, Ann Coulter, as the keynote speaker during the award ceremony. Coulter will talk about a variety of hot political topics including the “Tea Party” movement and related conservative themes.

The Con/Expo is sponsored by the U.S. Recreation Vehicle Dealer Association (RVDA) and the Recreation Vehicle Dealers Association of Canada (RVDA Canada). Tickets for the dinner are $139 ($119 for RVDA members, Con/Expo exhibitors and Top 50 dealer guests), and are available at the convention or at RVBusiness.com.

About the Top 50 RV Dealers Program:

The program’s purpose is to showcase credible role models and establish best business practices benchmarks at the retail level of the RV industry in terms of staff training, performing warranty and service work, managing aftermarket stores, superior consumer care and being good citizens of their respective communities. The dealerships were selected among those nominated as the best by the nation’s RV manufacturers. The program was founded and coordinated by RVBusiness magazine with additional support provided by the Leadership Alliance.

About Affinity:

Affinity, www.affinitygroup.com, is the nation’s largest provider of outdoor clubs, services, media and events that service the safety, security, comfort and convenience needs of the North American recreational vehicle (RV) and outdoor enthusiast market. By providing information, insights, and resources, the company champions the fun, freedom, and adventure of recreation in motion. The company works to enhance its customers’ recreational experiences and build the communities that share and promote their fun and adventurous lifestyles.

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Coulter Headlines Annual RVB Dealer Awards

May 19, 2010 by · 21 Comments 

Ann Coulter

Ann Coulter

On the premise that the pursuit of professionalism and top-notch consumer care may find an even more receptive ear as the recession lifts, RVBusiness magazine is moving ahead with its 3rd Annual RVBusiness Top 50 Dealer Awards — a quality-focused program culminating Oct. 6 at an upbeat reception and dinner at the Rio All-Suite Hotel & Casino in Las Vegas during the annual RV Dealers International Convention/Expo.

“While we realize that recognizing 50 U.S. and Canadian recreational vehicle dealerships above all the rest is a tough and highly subjective matter,” says RVBusiness Publisher Sherman Goldenberg, “we feel that the process of nominating, selecting, honoring and promoting those who generally do the best they can throughout North America is in itself a worthy exercise that brings to the forefront the quality themes outlined by the Go RVing Coalition’s Committee on Excellence.”

North American RV manufacturers have already completed their nominations for this year’s awards by forwarding the names of their best and most professional dealers with regard to aftermarket parts stores, sales lots, service work, F&I departments and personnel matters in addition to civic and charitable aspects.

“One key change for 2010,” said Goldenberg, “is that RVBusiness is expanding its program to include recreational park model manufacturers, realizing just how significant their contributions have become in a rapidly changing marketplace. Although their businesses haven’t fully recovered from the recession yet, the accommodations sector of the RV park and campground arena has been shifting somewhat to more destination-style cabins and lodges at parks throughout the U.S. and Canada. So, we thought it was time to include them.”

Nominated dealers are invited to submit applications by mid-July to BJ Thompson Associates, a northern Indiana agency that oversees an independent review of those applications by a panel of industry “experts,” none of whom are directly associated with RV Business or its parent company, Affinity Group Inc. (AGI).

Multi-store operations are again limited to one award, regardless of how many outlets they have, and the Top 50 dealers will not be ranked, although ten Blue Ribbon retailers will be named and one individual will be singled out for the Dave Altman Award, the equivalent of RVB’s “Lifetime Achievement Award.”

In addition to the recognition offered at the October dinner during this year’s RV Dealers International Con/Expo, sponsored by the U.S. Recreation Vehicle Dealer Association (RVDA) and the Recreation Vehicle Dealers Association of Canada (RVDA Canada), those selections ultimately will be announced in the pages of RVBusiness and on RVBUSINESS.com, both of which are owned by Affinity Group Inc.

Again this year, RVBusiness has invited a special celebrity guest to dinner to provide some thought-provoking table talk: Conservative Republican columnist Ann Coulter. An author of seven New York Times bestsellers, including “Guilty: Liberal Victims and Their Assault on America” (January 2009) and “If Democrats Had Any Brains, They’d Be Republicans” (October, 2007), Coulter more than likely will focus in her remarks on the nation’s anticipated, off-year electoral shift to the political right, including the “Tea Party” movement and related conservative themes.

A lawyer and frequent guest on ”Hannity” and ”The O’Reilly Factor” on the Fox News cable channel, Coulter will field audience questions after her remarks. Meanwhile, her appearance, along with that of former U.S. Secretary of the Interior Dirk Kempthorne, keynote speaker at RVDA’s Tuesday (Oct. 5) general session, should lend a crowd-inducing national spotlight to this year’s Con/Expo.

RVBTop50Logo-small“We chose Ann Coulter not because we endorse any one political viewpoint, “ said Mike Schneider, AGI president and CEO, “but because we wanted to bring a thought-provoking speaker to the podium in Las Vegas who might give us all – left, center or right – a chance to think and an opportunity again this year to enjoy a dinner with friends and industry peers along with a high-profile national celebrity.”

After the Con/Expo, RVB will promote the Top 50 award winners within the industry and in dealers’ local and regional newspapers. They’ll get RVBT50 window decals, rights to use the RVBT50 logo in their advertising plus exposure to millions of active RV enthusiasts in the pages – and on the websites – of AGI’s RV-related consumer magazines – Trailer Life, MotorHome, Highways, Coast to Coast and Camping Life.“

Supporting the RV Business Top 50 Dealer Awards this year are the following “Leadership Alliance” sponsors:

ADP Lightspeed : With ADP Lightspeed, dealers can steer their businesses with more precision than ever before. The integrated modules in the Salt Lake City, Utah, company’s LightspeedEVO RV dealer management system include comprehensive sales and F&I tools, real-time accounting functions, service tracking, automated parts inventory management and rental unit management. For more information, visit http://www.adplighspeed.com/rv/index.phpwww.adplighspeed.com/rv/index.php.

Bank of the West: Bank of the West, with more than $60 billion in assets and community bank roots dating back more than 135 years, has more than 700 commercial and retail banking locations throughout 19 Western and Midwestern states. Headquartered in San Francisco, Bank of the West originates commercial, small business and consumer loans and leases and provides a range of other individual and commercial deposit, cash management, trust, and investment products. For more information contact a Bank of the West account manager or look on the web at www.bankofthewest.com.

Blue Ox: Blue Ox, a leading manufacturer of towing and hitching products, attributes its success to its dealer partners and the vital interest this Nebraska company takes in their success by providing education, innovative new products and support that’s invested in serving dealers’ needs long after the sale. This approach has been paramount in developing the strong partnerships that have made the company’s dealers “True Blue.” For more information, visit www.blueox.us.

Cummins Onan RV Generators: Cummins Onan RV Generators are built by Cummins Power Generation, Minneapolis, Minn., the global leader in generator design and construction. For nearly 80 years, Onan generators have been providing reliable stationary and portable power for cities, hospitals, shopping centers, military vehicles and fire engines around the world, as well as for the U.S. RV industry. For more information, visit www.cumminsonan.com.

Freightliner Custom Chassis Corp.: Freightliner Custom Chassis Corp. (FCCC) manufactures diesel chassis for walk-in vans, motorhomes, school buses, and commercial buses and enjoys market share leadership in all addressable industries. Established in 1995 in Gaffney, S.C., FCCC chassis provide customers with exceptional performance and reliability. More than 400 dealers in the U.S. and Canada provide sales and service, and FCCC offers 24/7 customer support at 800-FTL-HELP.

RV America Insurance: RV America, headquartered in Simi Valley, Calif., has provided some of the lowest rates for specialized recreational vehicle insurance for more than two decades, and each of its companies is rated “A, Excellent” or higher by A.M. Best Company. The company works hard to find clients the best rate and coverage for their travel trailer and motorhome insurance needs. For more information, visit www.RVAinsurance.com.

RV Trader Online: Available at RVTraderOnline.com is an extensive selection of classified ads, with more than 60,000 recreational vehicles to choose from and more than 800 dealership listings. More than 640,000 serious buyers visit RVTraderOnline.com — more than any other source – each month, company officials state. RVTraderOnline.com, Norfolk, Va., also offers video advertising, web services, lead management, mobile search and several new tools and lead-generating opportunities. Whether you are looking to buy, sell or research recreational vehicles, RVTraderOnline.com is the No. 1 resource for all RV enthusiasts, manufacturers and dealers.

Protective: Chesterfield, Mo.-based Protective offers XtraRide RV extended protection programs exclusively endorsed by RVDA and designed to meet recreational vehicle dealership needs. Building customer loyalty, increasing repeat business and generating customer referrals are among the added benefits XtraRide brings to its dealership partners. For more information, visit www.protective.com.

For more information, contact BJ Thompson Associates Account Executive Barb Riley by phone at (574) 674-6300 or by email at briley@bjta.com. Goldenberg can be reached at (574) 457-3370 or at goldenberg@kconline.com.

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Wallace/Team Blue Ox Place 16th at Daytona

February 24, 2010 by · Leave a Comment 

Kenny Wallace drives car No. 28 at the Daytona Speedway

Kenny Wallace drives car No. 28 at the Daytona Speedway

Editor’s Note: The following report comes from Mathew Krzesinski and chronicles a portion of NASCAR driver Kenny Wallace’s recent performance at Daytona. RV supplier Blue Ox of Pender, Neb., is one of the car’s sponsors.

For Kenny Wallace and the No. 28 Blue Ox last Saturday’s Nationwide Series event was a true test of our will to compete and a first for Kenny behind the wheel.

Due to inclement weather, the Nationwide Series DRIVE4COPD qualifying was canceled on Friday (Feb. 19), putting the JRR No. 28 Blue Ox Chevy in the 19th starting position based on 2009 owner points.

Saturday, in front of over 80,000 fans, on a sunny, clear and crisp afternoon in Daytona, the green flag was about to drop. Shortly after the green, a couple of cars were involved in an early-race incident, giving the team a much-needed caution to take care of some serious communication concerns.

Kenny could not be heard!

We had no communication from him at all and Jay had the No. 28 Blue Ox Chevy come in to the pits to change helmets. Kenny took the chance to tell Jay that the car was mad loose. The net went down, the window was out and the team hustled to complete the switch, but the change did not help; we still could not hear any chatter over the radio from Kenny. Once back on the track and out of the draft, the No. 28 Blue Ox Chevy quickly fell a lap behind with just over 30 laps in the books.

Kenny was able to keep the car only one lap down while fighting some loose conditions. As always in Daytona, wrecks are a plenty. Owner Jay Robinson came over the radio and stated with confidence,“Don’t worry, Kenny, we are going to get the car right and get this lap back. We have a long way to go and the cautions will come!”

Then, coming out of turn 4 on the Daytona SuperSpeedway and down toward the front stretch came cars a flying.

“They are wrecking out of turn 4 – whoa up! Get low – get low – good job! Go on right through pit road,” said spotter of the No. 28 Blue Ox Chevy, Curtis Aldridge. The carnage ate up a handful of cars including heralded rookie Danica Patrick. As NASCAR cleared the track, the JRR Team was given the OK to take the wave around, putting us back on the lead lap and back in contention after a challenging start.

As the race continued and the crew made the proper adjustments, it was apparent Wallace had a strong-handling car capable of securing a top-20 result. Through the second half of the event, the No. 28 Blue Ox Chevy was consistently running some of the fastest laps in the field.

Another big wreck on the back stretch almost collected Kenny, but the No. 28 charged through the wreckage as spotter C. Aldridge guided Kenny through – “Go low – keep coming – they are coming up behind you – go go go!”

Kenny stated after the race that, “There were cars all around me. Parts and pieces flying over top the hood. I don’t know how we made it through that one.”

That incident put us up in the Top 15 for the last restart, but some front-end damage affecting the air flow and left side affected the down force of the car. Wallace and Team Blue Ox motored hard in the final laps to get their No. 28 up as far as possible and ultimately to a great finish in 16th place.

“I have never completed a race start to finish without communication to my team. That was a first for my career and I am proud of the whole Blue Ox Team,” Wallace said afterward.

The next event for Wallace, Team Blue Ox and the rest of the Nationwide Series will be this Saturday’s race in Fontana at Auto Club Speedway

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RV Business Announces 2009 Top 50 Dealer Awards

August 31, 2009 by · Leave a Comment 

rvbtop50logo-smallRV Business today (Aug. 31)  has announced selections for the 2nd Annual RV Business Top 50 Dealer Awards, which are based on the nominations of North American RV manufacturers and are to be presented on the evening of Wed., Oct. 7, at the Rio All-Suite Hotel & Casino in Las Vegas during the annual RV Dealers International Convention/Expo.

A volunteer panel of industry veterans concluded its review of dealer applications on Aug. 21 at the RV/MH Hall of Fame in Elkhart, Ind., keeping a keen eye on dealers’ overall focus on professionalism, association activities, civic involvement, best practices and consumer care.

Above all, RVB Publisher Sherman Goldenberg maintains, the mission of the Top 50 program is to continue to remind individual dealers – and the industry at large – of the intent and specific recommendations of the Go RVing Coalition’s Committee on Excellence and, beyond that, to give attendees at the Recreation Vehicle Dealer Association’s (RVDA) Con/Expo a chance to relax and reflect on a year that was trying at best.

“We had an overwhelming response from our manufacturer nominees this year,” said Goldenberg. “The number of applicants received was about 40% more than what we had in 2008. Before judging even started, we considered this year’s program a success, and that was largely due to the many quality dealerships submitting applications. Because there were so many worthy RV dealers who applied, it was a much more difficult selection process this time around, and, unfortunately, we weren’t able to include everyone who applied.”

“The judges did take a very good look at all the application materials dealers sent in, and it was a very close race,” adds BJ Thompson, president of BJ Thompson Associates Inc., whose Mishawaka, Ind.-based agency oversees the application process for RVB. “We encourage all participating dealers, whether they were selected or not, to reapply next year.”

RVB Top 50 dealers are not ranked, although 10 Blue Ribbon retailers are singled out for special recognition. In addition, a Dave Altman Award for lifetime achievement in RV retailing and exceptional corporate citizenship will also be presented to one of the Blue Ribbon dealers at this year’s RVBT50 dinner at which Fox News contributor Mike Huckabee, the former — and possibly future — Republican presidential candidate  will be keynote speaker.

“Given the current national political climate and the ongoing debate between the two political parties — and the ways in which these debates directly impact the recreational vehicle industry  — we consider Mr. Huckabee an excellent and thought-provoking choice for an enjoyable evening in Las Vegas,” said Goldenberg. “And that goes for industry people of all political persuasions.”

The following U.S. and Canadian retailers are the recipients of the 2009 RV Business Top 50 Dealer Awards (in unranked, alphabetical order):

  •      Aberdeen RV Center, Aberdeen, MS
  •      Aloha RV, Albuquerque, NM
  •      Altman’s Winnebago, Carson, CA
  •      American RV, Grand Rapids, MI
  •      Apache Village RV Center, Hazelwood, MO
  •      ArrKann Trailer & RV Centre, Edmonton, AB
  •      Beckley’s Camping Center, Thurmont, MD
  •      Big Country RV, Bend, OR
  •      Bill Plemmons RV World, Rural Hall, NC
  •      Boat N RV Superstores, Rockwood, Tenn.
  •      Can-Am RV Centre, London, ON
  •      Carolina Coach & Camper, Claremont, NC
  •      Coachlight RV, Carthage, MO
  •      Coates Trailer Sales, Columbus, MN
  •      Colonial Airstream, Lakewood, NJ
  •      Crown RV, Conyers, GA
  •      Curtis Trailers, Portland, OR
  •      Dandy RV Superstore, Anniston, AL
  •      Dixie RV Superstore, Newport News, VA
  •      Dodd RV, Yorktown, VA
  •      General RV, Wixom, MI
  •      Giant RV, Montclair, CA
  •      Greeneway Campers, Wisconsin Rapids, WI
  •      Guaranty RV, Junction City, OR
  •      Hilltop Trailer Sales, Fridley, MN
  •      Ketelsen Campers of Colorado, Wheat Ridge, CO
  •      Kings Campers, Wausaw, WI
  •      Lazydays RV Supercenter, Seffner, FL
  •      Little Dealer Little Prices, Phoenix, AZ
  •      Mike Thompson’s RV Super Stores, Santa Fe Springs, CA
  •      Modern Trailer Sales, Anderson, IN
  •      Mount Comfort RV, Greenfield, IN
  •      Parkview RV, Smyrna, DE
  •      PleasureLand RV Centers, St. Cloud, MN
  •      Poulsbo RV, Kent, WA
  •      Quality RV, Draper, UT
  •      Reines RV Center, Manassas, VA
  •      Richardson’s RV, Sun City, CA
  •      Rick’s RV Center, Joliet, IL
  •      Roy Robinson RV, Marysville, WA
  •      RV America Inc., Johnstown, CO
  •      Steinbring Motorcoach, Garfield, MN
  •      Tennessee RV Sales & Service, Knoxville, TN
  •      Terrell Camping Center, Terrell, NC
  •      Thompson Family RV, Davenport, IA
  •      Tom Johnson’s Camping Center, Marion, NC
  •      Topper’s Camping Center, Waller, TX
  •      Trafford’s RV, Center Conway, NH
  •      Veurinks’ RV Center, Grand Rapids, MI
  •      Woody’s RV World, Red Deer, AB

Building on last year’s format, which appears to have worked rather well for those involved, RV Business Top 50 Dealer Award honorees will be promoted in the national press, in dealers’ hometown newspapers and in the pages and websites — of Affinity’s trade and consumer magazines: RV Business, Trailer Life, MotorHome, Highways, Coast to Coast and Camping Life.

Underwriting this year’s program are Platinum co-sponsors ADP Lightspeed, Salt Lake City, UT; Blue Ox, Pender, NE; Coach-Net, Lake Havasu, AZ; Cummins Onan, Minneapolis, MN.; Freightliner Custom Chassis Corp., Gaffney, SC, RV Trader and RVTraderOnline.com, Norfolk, VA, and Ultra-Fab Products, Elkhart, IN, while Protective Asset Protection Division, Chesterfield, MO, is a Gold sponsor.

Tickets for the $120-a-plate dinner ($99 for RVDA members, Con/Expo exhibitors and Top 50 dealer guests) are available through RVBUSINESS.com’s registration link (http://www.rvbusiness.com/top-50-dealer-awards/2009-registration-form/).

“All in all, we can’t imagine that anyone attending the RVDA Con/Expo wouldn’t want to take the opportunity to mix with Mr. Huckabee and their industry peers at the cocktail party prior to our dinner and to hear Mr. Huckabee speak on the hot topics of the day at the dinner itself, regardless of their political persuasion,” said Goldenberg. “And, of course, we’ll honor our dealers, one by one, at the dinner as well, giving everyone a chance to reflect on the professionalism for which we’re trying to help raise the bar in this industry.”

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Huckabee Highlighting RVB Top 50 Dealer Awards

August 7, 2009 by · Leave a Comment 

 

Mike Huckabee

Mike Huckabee

Despite the headwinds of 2009, RVBusiness is turning the corner on the second annual RVBusiness Top 50 Dealer Awards after having gone to manufacturers earlier this year for nominations of their best dealers in terms of consumer care, civic involvement and general professionalism.

A number of applications are in hand and a host of nominated retailers, as has been the case for so many business people this year, are currently scrambling to submit theirs. “I can report at this point that things are going well,” says RVBusiness Publisher Sherman Goldenberg, who is overseeing the second annual RVBusiness Top 50 Dealer Awards program on behalf of the industry’s flagship trade journal. “And we’ll continue to flex with the times and bend that deadline to get as many of those last-minute applications as we can before turning them over later this month for review by our panel of experts.”

The Top 50, like last year, will be not be ranked in any sort of order, says Goldenberg, but will be presented as a group in alphabetical order at a reception and dinner at the Rio All-Suite Hotel & Casino in Las Vegas on the evening of Wednesday, Oct. 7, during the annual RV Dealers International Convention/Expo, sponsored by the Fairfax, Va.-based Recreation Vehicle Dealers Association (RVDA).  But five of the Top 50 will receive special recognition as Blue Ribbon dealers and one above the rest receives the Dave Altman Award, which goes to an exceptional corporate citizen.

 Appearing as keynote speaker at this year’s dinner is former – and possibly future – Republican presidential candidate and Fox News contributor Mike Huckabee, who will more than likely have a few things to say about the current economic and political landscape.

“All in all, we can’t imagine that anyone attending the RVDA Con/Expo wouldn’t want to take the opportunity to mix with Mr. Huckabee and their industry peers at the cocktail party prior to our dinner and to hear Mr. Huckabee speak on the hot topics of the day at the dinner itself, regardless of their political persuasion,” said Goldenberg. “And, of course, we’ll honor our dealers, one by one, at the dinner as well, giving everyone a chance to reflect on the professionalism for which we’re trying to help raise the bar in this industry.”

The bottom line of the Top 50 program, he maintained, is to continue to remind individual dealers – and the industry at large – of the intent and specific recommendations of the Go RVing Coalition’s Committee on Excellence.

 ”I don’t think there is ever a bad time to be talking about excellence and customer service and treating people right, especially customers,” said BJ Thompson, president of BJ Thompson Associates, the Mishawaka, Ind., agency that is again working with RVBusiness on the Top 50. “So, whether it’s a good economy or a bad economy, this is a good program and helpful to the industry.”

Underwriting this year’s program are RVB’s “Leadership Alliance” sponsors for 2009, including “Platinum” co-sponsors ADP Lightspeed, Salt Lake City, Utah; Blue Ox, Pender, Neb.; Coach-Net, Lake Havasu, Ariz.; Cummins Onan, Minneapolis, Minn.; Freightliner Custom Chassis Corp., Gaffney, S.C., RV Trader and RVTraderOnline.com, Norfolk, Va., and Ultra-Fab Products, Elkhart, Ind., while Protective Asset Protection Division, Chesterfield, Mo., is a “Gold” sponsor.

Tickets for the $120-a-plate dinner ($99 for RVDA members and Con/Expo exhibitors) are available through RVBUSINESS.com’s registration link (http://www.rvbusiness.com/top-50-dealer-awards/2009-registration-form/).

Online versions of the applications can be downloaded by linking directly to http://www.rvbusiness.com/top-50-dealer-awards/2009-top-50-dealer-application/

Building on last year’s format, which appears to have worked rather well for those involved, RVBusiness Top 50 Dealer Award honorees will be promoted in the national press, in dealers’ hometown newspapers and in the pages – and on the websites — of Affinity’s trade and consumer magazines, RVBusiness, Trailer Life, MotorHome, Highways, Coast to Coast and Camping Life.

However, publicity is only part of the incentive for participating in this bar-raising national promotion, says Thompson.  “In talking with different size dealers last year, whether they be small, medium or large-size dealers,” said Thompson, “we did get some distinctly different responses. The smaller dealers were surprised that they were genuinely in the running to be recognized for their attention to customer satisfaction. They appreciated having the opportunity to be recognized for their hard work and their investment in customer service.

“The medium and larger dealers seemed to have their own unique set of issues in assuring good customer service and excellence in their operations,” added Thompson, who will be joined in hosting the event by Jim Sheldon, a Monaco RV LLC executive and current chairman of Recreation Vehicle Industry Association (RVIA). “Because they were larger, they weren’t able to have that one-on-one experience as principals because of their size. It was a unique challenge to them to drive down their values to the people in their dealer operations who were working with customers, whether it was sales or service or otherwise. It would take a lot of work and investment on their part to have that personalized service on a larger scale. So, to be recognized for actually accomplishing excellence on a larger scale for them was also satisfying.”

Leveling the playing field again this year is the fact that larger multi-store retailers, regardless of how many locations they have, can have only one store recognized in the RVBusiness Top 50 Dealer Award program.

“It was satisfying for those of us who were involved in the development of the program to see that most dealers were genuinely appreciative of having the spotlight put on them,” added Thompson, current chairman of RVIA’s Public Relations Committee. “I think it’s always a good thing to put a spotlight on people who are doing things right and doing them well. Recognizing outstanding achievement in customer service and dealer operations not only lifts the dealership, but when they are spotlighted and shown off to the world, it lifts up the entire industry.”

 

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New Blue Ox BedSaver Hitch

July 29, 2009 by · Leave a Comment 

blue-ox-bedsaverGood and bad things happen when you “drop” a fifth wheel trailer. Bad: damage to truck and RV, embarrassment when family and friends see what happened, plus potential injury. Good: you become great friends with technicians and insurance companies. The Blue Ox BedSaver prevents all this.

The BedSaver is an industry exclusive developed by Blue Ox to address a hazardous problem that fifth wheel pullers have encountered: the kingpin slipping out of the hitch, or failing to become engaged with the hitch, resulting in the kingpin and the trailer nose crashing into the truck bed. Such a drop can inflict severe damage to the truck and RV, and carries the potential for injury.

The BedSaver solution provides a simple add-on component to the truck bed hitch. This BedSaver component “catches” the kingpin and secures it should it come loose from the coupler. The BedSaver is an easy installation with no drilling or hitch modifications needed. The hitch operates just as it normally would. There are no moving parts to wear out and it requires minimal maintenance.

“The BedSaver is a nice insurance policy against costly damage to your truck bed,” said Jay Hesse, president of Blue Ox. “Dropping a fifth wheel happens more often than you think. We saw a need in the marketplace to give fifth wheel pullers greater peace of mind about preventing such an accident. The BedSaver is the result.”

For the RVW Lil Rocker, Blue Ox offers its exclusive BedSaver PL™ hitch attachment to lock the coupled kingpin. The BedSaver PL uses a counterweighted plate that pivots down to let the kingpin mate with the coupler before snapping in place. This prevents the kingpin from accidentally coming loose during transit. Simply unlock the BedSaver PL to raise the kingpin for unhitching.

Blue Ox is a leading manufacturer of towbars, baseplates, braking systems, towing accessories, hitches, sport carriers and steering controls. For more information about the BedSaver, the BedSaver PL and other Blue Ox products, visit www.BlueOx.com or call 800-228-9289.

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Blue Ox Opens Campground to Visitors

April 29, 2009 by · Leave a Comment 

Blue Ox is inviting RVers this summer to visit its manufacturing facility in Pender, Neb., and stay at its campground during the visit.

blue-ox-campground

 All Blue Ox customers stay at the campground for free, while non-customers  pay $15 a night. The campground has full sewer and electric hookups, with  primitive camping sites also available. Tours of the Blue Ox manufacturing  facility are conducted each weekday at 10:30 a.m. and 2:30 p.m.

 Summer picnics and ice cream socials are planned, and customers may  schedule maintenance on Blue Ox products. To make arrangements, or for  more information, call toll-free, (800) 228-9289, ext. 3107, or e-mail mandyjohnson@blueox.us. Group tours are especially encouraged to  call ahead.

 blue-ox-logoBlue Ox is a leading manufacturer of tow bars,  baseplates, braking systems, towing accessories, hitches, sport carriers and steering controls, all manufactured at its Pender facility.

The plant tour shows the broad family of Blue Ox products, including recent innovations like the new BedSaver hitch accessory for fifth-wheels that prevents truck bed damage.

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