The new industry research examining the RV service technician position has completed the field portion of the project with data from survey respondents now being tabulated and compiled, the Recreation Vehicle Industry Association (RVIA) has reported.
RVIA’s RV Service Training Council (RVST) is conducting the study to determine the current need for RV service technicians; identify how to best communicate with future RV service technicians; and evaluate the impact of the RV industry’s training and certification programs on service delivery and customer satisfaction. Final results are expected the end of the year.
In conducting the research, the Boone Group, a full-service market research and competitive intelligence firm serving associations, businesses and publications, sent print and electronic questionnaires to three different groups: RV dealer principals, RV service technicians, and RV owners. To encourage completion of the questionnaires, research participants for each survey group were entered in a raffle for a 46-inch flat screen TV.
Those winning the TVs in the raffle drawings held on Nov. 8 were Dave Mestek, master certified technician at Blaine Jensen RV Centers of Salt Lake City, Utah, in the technician category; Joey Shields, Pan Pacific RV Centers of French Camp, Calif., in the dealer category; and Rolfe Mullins of Loudon, Tenn., in the RV owner category.
“We’re looking forward to receiving the final report on this research,” said Bruce Hopkins, RVIA’s vice president of standards and education. “It will provide a benchmark for the industry and be a vital resource in better understanding the service area workplace and the expectations of technicians.”