Pacific Coachworks Inc.(PCW) announced that its new lines of travel trailers, toy haulers and fifth-wheels manufactured beginning Sept. 1 will include a one-year membership to Coach-Net emergency roadside assistance.
“As our mission states, we are focused on exceeding customer expectations by providing the highest level of customer support and service,” said Jeff Daily, general manager for the Riverside, Calif.-based builder. “Ensuring our customers have roadside coverage 24/7 is part of that commitment.”
For details of the new owner program 24/7 emergency roadside assistance, visit http://www.coach-net.com/PacificCoach/.
Emergency roadside assistance provider Coach-Net today (Sept. 13) announced a new partnership with Guardian’s RV Glass Network that will “significantly benefit members,” according to a press release. Guardian is the leading producer and distributor of original equipment windshields and glass products for RVs.
When Coach-Net members access Guardian’s nationwide coverage and qualified technicians to handle RV glass replacement, they will earn a $25 discount toward renewal of Coach-Net membership. This discount coupon is awarded upon completion of windshield, side or back glass replacement work.
Through the partnership, Coach-Net members will also benefit from the following:
• Phones answered by Guardian 24 hours a day, seven days a week.
• Prompt, courteous service through mobile technicians or at shops around the U.S.
• A comprehensive, written warranty honored nationwide.
“Partnering with Guardian is another example of how Coach-Net is committed to providing members with superior customer service and benefits that will enhance the RV experience,” said Matt Krzysiak, CEO of National Motor Club, Coach-Net’s parent company. “Our members are important to us, so we want to make sure that they have access to the highest quality products and services, much like those available from Guardian.”
Guardian high-quality glass offerings are made in the U.S. and include large, one-piece windshields, two-piece windshields and side glass. The company draws from more than 80 years of glass-making and installation experience, growing from a small fabricator of windshields in Detroit, to a leading, global automotive supplier for both the OE and replacement markets.
“Guardian and Coach-Net have built strong reputations in the RV industry, as both brands are recognized for their high quality products and services,” noted Clara Kagy, general manager of Guardian Glass Network. “Partnering with Coach-Net to provide members with quality glass solutions and services was a natural fit.”
Coach-Net has launched a new mobile application for its members, according to a press release.
Coach-Net Mobile, which is free for users of iOS and Android devices, enables members to quickly and easily request roadside assistance in just a few simple steps. Members enter and save their information only once, select the type of service they need and then simply push the “Call for Service” button to request timely, professional assistance.
Coach-Net Mobile is available now in the iTunes Store for iPhone users, and on the Google Play site for Android users. Features include:
• Access to Coach-Net’s towing and roadside service provider network while traveling throughout the United States and Canada.
• Connection to professional RV technical assistance to help troubleshoot common operational issues with their RVs, both on and off the road.
• Convenient “sign and go” service with no payment required for roadside services, covered up to a member’s benefit plan limit.
• Hassle-free access to service because the app saves membership profile information, alleviating the need to keep up with a membership card and number.
“We are committed to deploying the latest technology that provides our Coach-Net members with efficient service,” said Matt Krzysiak, CEO of National Motor Club, Coach-Net’s parent company. “Our mobile app and other advanced technologies ensure our members an enhanced customer experience and provide a critical sense of security while they are on the road away from home.”
In addition to the Coach-Net mobile app, the member experience is enhanced through Coach-Net’s recently launched Optimized Dispatch Intelligence System™ (ODIS), which streamlines the dispatch process, resulting in a positive impact on customer satisfaction, through these efficiencies. ODIS makes use of WISE™ technology (Weighted ISP Search Engine) that ensures the Independent Service Provider (ISP) dispatched to assist the member is the best fit for the member’s vehicle type and specific issue.
Coach-Net has launched a Premier membership level as part of its suite of roadside assistance plans, according to a press release.
Coach-Net’s new Premier Towable and Premier Coach plans provide members with all-inclusive coverage for the RV owner and family, including coverage not only on the RV, but also all other personal vehicles owned, rented, borrowed or leased. Details include:
• Global emergency services benefits: Emergency medical evacuation by ground or air ambulance; vehicle return, including RVs; and pet return assistance.
• Discounts and savings: Campgrounds nationwide; RV insurance; and shopping for RV products, camping gear and RV lifestyle accessories.
The Coach-Net Premier membership plans also include access to the RV Technical Assistance Hotline, staffed by certified technicians; unlimited roadside assistance; coverage for trailers, tow dollies, boat trailers and utility trailers; and emergency trip interruption benefits.
“Coach-Net has always been focused on serving the personalized needs of our members to help them enjoy the RV lifestyle,” said Matt Krzysiak, CEO of National Motor Club, Coach-Net’s parent company. “We saw that demand for U.S. towables grew by 10% for the entire 2012 year, which is why we’re now offering a Premier membership plan specifically for owners of towables for the first time ever, in addition to the premier membership for coach owners.
Through both of these new plans, as well as through our full range of membership plans, we are delivering unique services and benefits that enable our members to travel smartly, safely and with full confidence in Coach-Net. No other provider of RV benefits offers such a great mix of specialized experience and robust benefits.”
Coach-Net understands offers membership levels ranging from $59 to $149 per year, plus a one-time $10 application fee for new members on any plan. For more information on Premier membership, contact Coach-Net Member Services at (877) 801-0333.
Irving, Texas-based Coach-Net, a provider of 24/7 RV technical and emergency roadside assistance, launched its new Hazard Protect product today (July 15). According to a press release, Hazard Protect is one of a series of new products being introduced this year as part of Coach-Net’s Protect Suite.
The new Hazard Protect product offers a comprehensive tire and wheel hazard protection that covers all types of new and used recreational vehicles from common road hazards such as metal, nails, screws, potholes, glass and debris, with terms available from one to seven years.
Hazard Protect allows RV owners to protect their unit by offering coverage with no deductible. The program will cover repair and, if issues are not repairable, also replacing tires damaged by road hazards along with mounting, valve stems, balancing, sales tax and customary labor charges.
“We take our commitment to the RV industry very seriously,” said Dan Lopez, vice president of Coach-Net Sales. “The Hazard Protect product and the entire Coach-Net Protect Suite are examples of our dedication to improving our product offerings that add value and strength not only to our dealers, but to our customers as well.”
Lopez added, “Our industry expertise provides RV owners the ability to travel in complete confidence, while ensuring participating dealers that they have a dedicated RV-industry partner to supplement their finance and insurance department’s offerings.”
Other products in Coach-Net’s Protect Suite, to date, include:
• Roadside Protect: The cornerstone of the Protect Suite, providing 24/7 RV technical and roadside assistance and other benefits through Coach-Net’s premier membership plans that provide all-inclusive coverage for RVs and other personal vehicles owned, rented, borrowed or leased.
• RV Protect: An extended service contract available for both towable and motorhome owners that protects members from unexpected repair costs.
• Asset Protect: A gap waiver option for customers, which closes the financial gap in coverage when total-loss insurance payouts are less than the outstanding loan balance.
The company expects to roll out additional products in its new Protect Suite over the coming months. It is currently enrolling RV dealers nationwide who wish to participate in the Protect Suite program, enhancing their finance and insurance office’s offerings for RV buyers.
North American owners of recreational vehicles, including motor coaches and towable products, are not letting elevated fuel prices dampen their enthusiasm for travel and adventure, according to a recently conducted survey.
In fact, more than 72% of members of Coach-Net, a leading provider of RV roadside assistance as well as RV lifestyle services and benefits, recently indicated that rising fuel prices would have no effect on their plans this summer.
According to a press release, the survey of 45,000 member subscribers Coach-Net’s monthly e-newsletter was conducted from May 21–28, and has a margin of error of plus or minus approximately 4.5 percentage points, based on a sample of 473 respondents.
RV owners responding to the survey also indicated their continuing preference for longer road trips. The largest respondent group, 48.8%, said they generally travel more than 1,000 miles when taking a trip in their RV. Closer-to-home road trips of 100-499 miles ranked second, with 25.2% of respondents indicating their preference for this distance, and mid-range trips of 500-1,000 miles ranked third, at 20.5%. Only 5.5% indicated they generally take RV trips of less than 100 miles.
The survey findings align with recent survey results announced by the Recreation Vehicle Industry Association (RVIA). The RVIA survey, released last month, indicated that 71% of RV owners intend to use their RVs more this spring and summer than they did last year.
“These survey results reflect the passion for travel and adventure that RV owners have,” said Matt Krzysiak, CEO of National Motor Club, parent company of the Coach-Net brand. “For many of our members, their RV is their home. Their enthusiasm for the RV lifestyle is certainly understandable, as it’s a great way to see the country and can be relatively affordable. RVing also delivers great convenience and flexibility, compared to other ways to travel, so it’s no wonder that more and more families are choosing to become RV owners. We are proud to provide them with outstanding services and products that meet their RV lifestyle needs.”
RV owners responding to the survey also indicated they generally travel with companions, with more than 87% taking road trips with a spouse or significant other, 12.1% bringing other family and 8.2% bringing friends. Only 6.1% indicated that they travel alone. Additionally, more than 36% travel in their RV with one or more pets.
When asked to select their favorite regional destinations for North American road trips, the respondents’ top choices were the U.S. West and Southwest, at 46.7% and 41.4%, respectively.
Winnebago Industries Inc. has announced a new 24/7 Premium Roadside Assistance Program for Winnebago Industries Towables.
Beginning on the new 2014 Winnebago and SunnyBrook model vehicles now being introduced, Winnebago Industries Towables will provide every new owner with a complimentary one-year membership in the 24/7 Premium Roadside Assistance program that covers items such as lock-out service, fuel delivery and flat tire changes for their RV.
Backed by Coach-Net, a North American roadside assistance service provider network, the tow vehicle is also covered when towing a Winnebago or SunnyBrook travel trailer or fifth-wheel.
“We are very pleased to offer premium roadside service to our towable customers,” said Winnebago Industries Towables President Johnny Hernandez. “Our commitment to superior service after the sale sets Winnebago Industries apart as a leader in the industry. We are dedicated to providing our owners with the service and parts they need to enable them to enjoy years of great RVing memories.”
EverGreen Recreational Vehicle LLC’s latest reported figures from Coach-Net show that it is among the lowest in terms of utilization rates of the RV roadside assistance service, according to a press release.
“This means that EverGreen, as a manufacturer, has a documented low rate of usage of our two main services, which are technical phone assistance and dispatch services for RV owners who are having trouble or breakdowns with their coach or tow vehicle,” said Dan Lopez, vice president of sales and business development for National Motor Club and its suite of RV products and services offered under the Coach-Net brand.
A year of Coach-Net roadside assistance and technical support services is included in the purchase of all new EverGreen fifth-wheel and travel trailer products, including the Element, Ever-Lite, Ever-Lite Select, Ascend and i-Go fifth-wheels and travel trailers.
“These reports confirm that our products are well built and durable,” said Doug Lantz, EverGreen’s vice president of sales and marketing. “Each travel trailer and fifth-wheel is constructed to pass a rigorous 100-point testing system that includes rain booth, cabin pressure, gas systems and electrical systems testing.
“Our commitment toward creating a high quality product enables EverGreen RV owners to spend more time camping and less time at the dealer or service center getting work done on their coach, or worse yet – stranded out on the road.”
Priority RV Network dealerships that participate in the Coach-Net dealer program increased by nine recently, bringing their total participating dealers to 29 representing 45 locations, according to a news release.
McLaughlin’s RV & Marine, Summit RV, Tacoma RV Center, Pontiac RV, Wichita RV, Tom Schaeffer’s RV, Holland Motorhomes, Leisure Time RV and Dave Arbogast RVs have joined the ranks of dealers across the United States and Canada who can expand their after-hours support to their customers.
Endorsed by the Recreation Vehicle Dealers Association (RVDA) and Priority RV Network, Coach-Net’s preferred provider service network continues to grow with more than 217 dealer locations throughout the nation. Coach-Net’s 24/7 availability amplifies the dealer’s after-hour service and provides RV trained dispatch and customer service reps as well as RVDA/RVIA/ASE certified and master certified technicians to assist RV owners wherever they travel throughout the United States and Canada.
About NMC and Coach-Net
National Motor Club (NMC) has been a provider of emergency roadside assistance and other travel related services over its 56-year history. Through its Coach-Net line of services, NMC celebrate 25 years serving the RV industry. The Texas-based company serves millions of travelers throughout the United States and Canada and is one of the largest independently owned motor clubs, according to a press release.
To learn more about NMC and Coach-Net RV Technical & Roadside Assistance, visit www.nmc.com.
National Motor Club (NMC) and Airstream Inc. recently announced a partnership agreement that will provide Coach-Net RV technical and roadside assistance to be included in the Airstream 2012 models.
The agreement also provides owners of earlier Airstream models the ability to purchase a membership at an Airstream negotiated rate. Legacy Airstream owners will be notified within the week of this special, limited time offer.
The program, that began mid-September, amplifies Airstream’s premium level of customer service, said Justin Humphreys, Airstream’s vice president of sales.
According to a press release, Coach-Net’s 24/7 availability expands Airstream’s service and provides factory-trained reps to assist Airstream owners wherever they travel throughout the United States and Canada.
“We believe the addition of Coach-Net is a great way to round out our service offering and add support to our valued owners,” said Humphreys. “Whether they are on the side of the road, in a campground, or just have a technical question after hours, we want to give our owners peace of mind knowing that they have a respected, knowledgeable RV industry leader available to help.”
“Airstream is a great example of a partner who mirrors our commitment to service and quality,” said Mat Krzysiak, CEO of NMC. “As Coach-Net approaches its 25th year serving the RV industry, we remain focused on delivering a valuable service to our partners and peace of mind to their customers.”