Topeka, Ind.-based towable builder CrossRoads RV announced that Jamie Buckmeier has taken over as director of engineering, replacing long-time employee Lavern Bontrager. According to a press release, the change was affective Sept. 19.
“Lavern Bontrager was the fourth employee hired at CrossRoads,” said Joel DeVries, vice president of materials management for the Thor Industries Inc. subsdiary. “He has been an integral part of CrossRoads’ history. His energy, enthusiasm and can-do attitude will be sorely missed but we wish him every happiness and success in his future endeavors.”
Bontrager will be transitioning his role to Buckmeier over the next few weeks. Buckmeier’s background includes serving as director of product development and engineering for Jayco Inc. In prior roles, he focused on concept development, including spearheading the team which developed the first motorized Class A toy hauler. His formal education includes both a bachelor’s from Iowa State University in industrial technology and certification as a manufacturing technologist.
“As CrossRoads continues to grow, we need to focus on building departments, creating systems and processes that will give us a solid foundation to succeed,” says DeVries. “Jamie has a successful history of team building, product development and integrating technology into processes. These are exactly the skills we need at grow CrossRoads to the next NGV Rock Star level. Our entire staff is pleased that Jamie has joined us.”
CrossRoads RV announced the addition of Rudy Boals and Brian Linn as regional sales managers for the Topeka, Ind.-based company’s Rushmore luxury fifth-wheel line.
According to a press release, Boals will work with Rushmore’s Canadian dealers while Linn’s territory will be the Eastern U.S.
After 10 years building the Cruiser line for CrossRoads RV, Boals accepted the new challenge of creating a strong Canadian presence for Rushmore. According to CrossRoads, Boals excels in “creating exceptional dealer relationships.”
Linn joins the Rushmore team with a solid background in RV sales and management. In previous positions, Linn used a finance background to help dealers achieve sales goals and motivate his sales staff.
“Our mandate is to assemble ‘industry best’ sales teams,” said Product Manager Brad Whitehead. “Brian has been a sales leader in the RV industry for over 10 years, and he’s achieved exceptional results throughout his career. As for Rudy, he’s an extraordinary talent, and I couldn’t be more pleased that he’s joined the Rushmore team to develop and support our new and existing Canadian relationships.”
Boals can be contacted at (574) 536-5272 or email@example.com while Linn can be reached at (574) 849-9765) or firstname.lastname@example.org.
During this week’s Elkhart County RV Open House, dealers were introduced to the new Dealer Support Crew (DSC) initiative by Topeka, Ind.-based CrossRoads RV.
According to a press release, the DSC team is focused on “creating the best dealer relationships in the industry by increasing the overall number of dealer visits by CrossRoads RV staff.”
The company reported that response was positive during the Open House as dealers “have expressed appreciation that CrossRoads is looking outside of sales, in a pro-active way to support the dealerships.”
Don Emahiser, CrossRoads RV president, has made it a mandate within CrossRoads to understand dealers by looking at things from the dealer perspective. “The DSC team is a way to close the information gap and find new ways to strengthen our dealer relationships,” says Emahiser. “Our dealers are embracing the idea whole-heartedly.”
Dealer are signing up now for immediate visits by the DSC team to assist with all aspects of business between dealers and CrossRoads. The goal is to strengthen the ownership experience through enhanced customer service, better parts support, more product training and great delivery involvement as a manufacturer.
Topeka, Ind.-based towable builder CrossRoads RV has named Tom Wylie to serve as product manager for the company’s Cruiser division. According to a news release, Wylie has extensive industry experience with a strong focus on residential manufactured housing.
“Getting Tom Wylie on board was crucial to the changes we envisioned for the Cruiser product line,” said Matt Thompson, general manager for the Thor Industries Inc. subsidiary. “Given Tom’s experience building brands and great eye for product design, in addition to his heart-felt desire to “be the best” in every area, Tom is exactly what CrossRoads RV and our Cruiser division needs.”
Previously, Wylie had been part of the sales management team at CrossRoads RV as the product manager for the Hampton destination trailer line. The Cruiser sales support staff and regional sales managers will remain unchanged.
“We are creating a whole new breed of Cruiser with an enhanced owner experience in mind,” noted Wylie. “The Cruiser brand is known throughout the RV industry for its strong construction and solid performance. We also have exceptional dealer relationships. That is a solid base for a great product to grow into extraordinary.”
CrossRoads RV announced the launch of a new service/support program, the 12-Point Promise, effective Sept. 1.
“We took a look at our current warranty process from the point of view of the dealer and the retail owner. We realized it could be improved,” said Don Emahiser, president of the Topeka, Ind.-based Thor Industries Inc. subsidiary. “The result is a genuine warranty package that allows CrossRoads dealers to provide world-class service to their customers.”
Emahiser said that the 12-Point Promise Program provides “a comprehensive platform for all aspects of owner satisfaction from delivery to maintenance to service.” It will also benefit existing customers as CrossRoads dealers are better prepared to service their needs. Complete information on the 12-Point Promise will be rolled out at the upcoming Thor Open House, Sept. 18-20 at the RV/MH Hall of Fame in Elkhart.
“We truly believe the 12-Point Promise program is a tremendous value to CrossRoads dealers,” said Emahiser.
Topeka, Ind.-based towable builder CrossRoads RV has increased the sales force for its Elevation toy hauler, according to a press release.
“Toy haulers are a growth market as people take back their leisure time activities. We want to ensure our dealers receive the best support we can provide,” said Doug Graham, product manager. “Adding more staff will help us build closer relationships with our current dealers and provide exceptional support to new dealers.”
Personnel moves include:
• Marc Rief has been promoted to regional sales manager. Rief has been part of the Elevation sales team for several months. States included in Reif’s region are Arkansas, Illinois, Iowa, Kansas, Louisiana, Minnesota, Missouri, Nebraska, North Dakota, Oklahoma, South Dakota and Texas as well as the Canadian territories of Manitoba and Saskatchewan. Reif can be contacted at email@example.com or (574) 849-9845.
• James Messenger has been hired as regional sales manager for the southeast region that includes Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee and Virginia. Messenger has been involved in the RV industry for over five years. Contact Messenger at firstname.lastname@example.org or (574) 850-3481.
• Andrew Decker has been brought in as sales support. Decker will be located in the Topeka office, where he will serve as on-site support. Decker can be reached at email@example.com or through the corporate office (260) 593-3850.
CrossRoads RV broke ground today (Sept. 11) on a new 22,330-square-foot corporate office at its 45-acre campus in Topeka, Ind.
“We selected Sept. 11 as the groundbreaking day for CrossRoads RV’s new corporate offices to honor America’s legacy of strength and endurance,” Don Emahiser, president of Thor Industries Inc. subsidiary, said in a press release.
The new corporate office, which is scheduled for completion in April of 2003, will house administrative and executive staff. The Town of Topeka annexed the building site into the town and offered a tax phase-in incentive to CrossRoads RV.
“We’re pleased to be able to expand our facilities in Topeka,” said Emahiser. “We currently have our administrative staff split among several different facilities due to space limitations. The new building will create efficiencies in communication by having them all under one roof as well as give us the space to expand.”
Nuway Construction, a design/build general contractor located in Goshen, Ind., was chosen to direct the project. “This facility has been specifically designed to meet CrossRoads RV’s growing staff requirements,” said Randy Huffman, president of Nuway. “It incorporates human resources facilities not currently available and consolidates the sales staff under one roof.”
CrossRoads RV announced the hiring of Doug Graham as product manager for the company’s Elevation toy hauler line. According to a press release, Graham’s responsibilities will include all aspects of product development, market growth and dealer outreach for the Elevation brand.
“The explosion of consumer interest in the toy hauler market requires a strong focus from CrossRoads,” said Matt Thompson, general manager for Topeka, Ind.-based CrossRoads, a division of Thor Industries Inc. “Developing exceptional product and great dealer relationships is our primary goal. Doug’s love for toy haulers and his history of creating strong dealer relationships makes for a natural fit.”
An RV industry veteran, Graham has focused exclusively on the toy hauler market for the last four years. He will be based at CrossRoads’ corporate offices in Topeka.
Graham’s contact information is (574) 361-0985 (cell) or firstname.lastname@example.org
Things are going very well for CrossRoads RV, according to a report in the South Bend Tribune.
And further evidence of that became evident Monday when the LaGrange County Economic Development Corp. in conjunction with the town of Topeka and CrossRoads RV announced the construction of a new 22,000-square-foot corporate headquarters building at the company’s 45-acre campus in Topeka, Ind.
The headquarters will be constructed near the company’s plant. The project will result in up to 10 new positions.
“We are in a growth mode here,” said Alexandria Trusov, marketing director for CrossRoads RV. “And we have expanded beyond our current capacity and needed more space.”
Currently more than 500 people work at the campus, which includes four plants, a customer service center and the current corporate headquarters.
This does not count the estimated 250 people expected to be added by 2014 when a 93,000-square-foot facility will be completed at a cost of $3.9 million.
CrossRoads RV, a division of Thor Industries, manufactures a wide variety of recreational vehicles, including toy haulers, travel trailers and destination trailers. Some of its better known brands include Zinger, Z-1, Rushmore and Sunset Trail Ultra-Lite.
CrossRoads RV is also a sister company to Redwood RV in Syracuse.
CrossRoads RV is constructing a new corporate headquarters building at its manufacturing complex in Topeka, Ind., according to a news release.
The project will consist of the construction of a new 22,000-square-foot corporate facility adjacent to CrossRoads RV’s current manufacturing campus and will support the creation of up to 10 new positions, as well as the retention of current staffing levels.
The Town of Topeka council, at the request of the LaGrange County Economic Development Corp. (LCEDC), approved the use of tax abatements on the investment into the new facility at their Aug. 13 meeting, estimated to be valued at around $2 million dollars in total.
“We are grateful for the continued support we receive and the partnership we have created with the Town of Topeka,” said Michael Kloska, executive vice president of towable builder CrossRoads RV, a division of Thor Industries Inc. “Building our new corporate headquarters in Topeka demonstrates our commitment to the community. The Town of Topeka continues to offer a quality workforce and a pro-business environment, which makes it a great place to do business.”
“CrossRoads RV continues to be a great partner in the Town of Topeka, and we’re very excited that they continue to expand their operations within LaGrange County,” said Keith Gillenwater, president and CEO of the LCEDC. “Crossroads RV’s commitment to growing their company in LaGrange County is proof of the high quality work force and community support that companies like Crossroads RV receive from our LaGrange County communities. The addition of a brand new corporate headquarters building right on the main corridor into Topeka will demonstrate to visitors and residents alike that Topeka is a great place to do business.”