CrossRoads RV announced the launch of a new service/support program, the 12-Point Promise, effective Sept. 1.
“We took a look at our current warranty process from the point of view of the dealer and the retail owner. We realized it could be improved,” said Don Emahiser, president of the Topeka, Ind.-based Thor Industries Inc. subsidiary. “The result is a genuine warranty package that allows CrossRoads dealers to provide world-class service to their customers.”
Emahiser said that the 12-Point Promise Program provides “a comprehensive platform for all aspects of owner satisfaction from delivery to maintenance to service.” It will also benefit existing customers as CrossRoads dealers are better prepared to service their needs. Complete information on the 12-Point Promise will be rolled out at the upcoming Thor Open House, Sept. 18-20 at the RV/MH Hall of Fame in Elkhart.
“We truly believe the 12-Point Promise program is a tremendous value to CrossRoads dealers,” said Emahiser.
Topeka, Ind.-based towable builder CrossRoads RV has increased the sales force for its Elevation toy hauler, according to a press release.
“Toy haulers are a growth market as people take back their leisure time activities. We want to ensure our dealers receive the best support we can provide,” said Doug Graham, product manager. “Adding more staff will help us build closer relationships with our current dealers and provide exceptional support to new dealers.”
Personnel moves include:
• Marc Rief has been promoted to regional sales manager. Rief has been part of the Elevation sales team for several months. States included in Reif’s region are Arkansas, Illinois, Iowa, Kansas, Louisiana, Minnesota, Missouri, Nebraska, North Dakota, Oklahoma, South Dakota and Texas as well as the Canadian territories of Manitoba and Saskatchewan. Reif can be contacted at firstname.lastname@example.org or (574) 849-9845.
• James Messenger has been hired as regional sales manager for the southeast region that includes Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee and Virginia. Messenger has been involved in the RV industry for over five years. Contact Messenger at email@example.com or (574) 850-3481.
• Andrew Decker has been brought in as sales support. Decker will be located in the Topeka office, where he will serve as on-site support. Decker can be reached at firstname.lastname@example.org or through the corporate office (260) 593-3850.
CrossRoads RV broke ground today (Sept. 11) on a new 22,330-square-foot corporate office at its 45-acre campus in Topeka, Ind.
“We selected Sept. 11 as the groundbreaking day for CrossRoads RV’s new corporate offices to honor America’s legacy of strength and endurance,” Don Emahiser, president of Thor Industries Inc. subsidiary, said in a press release.
The new corporate office, which is scheduled for completion in April of 2003, will house administrative and executive staff. The Town of Topeka annexed the building site into the town and offered a tax phase-in incentive to CrossRoads RV.
“We’re pleased to be able to expand our facilities in Topeka,” said Emahiser. “We currently have our administrative staff split among several different facilities due to space limitations. The new building will create efficiencies in communication by having them all under one roof as well as give us the space to expand.”
Nuway Construction, a design/build general contractor located in Goshen, Ind., was chosen to direct the project. “This facility has been specifically designed to meet CrossRoads RV’s growing staff requirements,” said Randy Huffman, president of Nuway. “It incorporates human resources facilities not currently available and consolidates the sales staff under one roof.”
CrossRoads RV announced the hiring of Doug Graham as product manager for the company’s Elevation toy hauler line. According to a press release, Graham’s responsibilities will include all aspects of product development, market growth and dealer outreach for the Elevation brand.
“The explosion of consumer interest in the toy hauler market requires a strong focus from CrossRoads,” said Matt Thompson, general manager for Topeka, Ind.-based CrossRoads, a division of Thor Industries Inc. “Developing exceptional product and great dealer relationships is our primary goal. Doug’s love for toy haulers and his history of creating strong dealer relationships makes for a natural fit.”
An RV industry veteran, Graham has focused exclusively on the toy hauler market for the last four years. He will be based at CrossRoads’ corporate offices in Topeka.
Graham’s contact information is (574) 361-0985 (cell) or email@example.com
Things are going very well for CrossRoads RV, according to a report in the South Bend Tribune.
And further evidence of that became evident Monday when the LaGrange County Economic Development Corp. in conjunction with the town of Topeka and CrossRoads RV announced the construction of a new 22,000-square-foot corporate headquarters building at the company’s 45-acre campus in Topeka, Ind.
The headquarters will be constructed near the company’s plant. The project will result in up to 10 new positions.
“We are in a growth mode here,” said Alexandria Trusov, marketing director for CrossRoads RV. “And we have expanded beyond our current capacity and needed more space.”
Currently more than 500 people work at the campus, which includes four plants, a customer service center and the current corporate headquarters.
This does not count the estimated 250 people expected to be added by 2014 when a 93,000-square-foot facility will be completed at a cost of $3.9 million.
CrossRoads RV, a division of Thor Industries, manufactures a wide variety of recreational vehicles, including toy haulers, travel trailers and destination trailers. Some of its better known brands include Zinger, Z-1, Rushmore and Sunset Trail Ultra-Lite.
CrossRoads RV is also a sister company to Redwood RV in Syracuse.
CrossRoads RV is constructing a new corporate headquarters building at its manufacturing complex in Topeka, Ind., according to a news release.
The project will consist of the construction of a new 22,000-square-foot corporate facility adjacent to CrossRoads RV’s current manufacturing campus and will support the creation of up to 10 new positions, as well as the retention of current staffing levels.
The Town of Topeka council, at the request of the LaGrange County Economic Development Corp. (LCEDC), approved the use of tax abatements on the investment into the new facility at their Aug. 13 meeting, estimated to be valued at around $2 million dollars in total.
“We are grateful for the continued support we receive and the partnership we have created with the Town of Topeka,” said Michael Kloska, executive vice president of towable builder CrossRoads RV, a division of Thor Industries Inc. “Building our new corporate headquarters in Topeka demonstrates our commitment to the community. The Town of Topeka continues to offer a quality workforce and a pro-business environment, which makes it a great place to do business.”
“CrossRoads RV continues to be a great partner in the Town of Topeka, and we’re very excited that they continue to expand their operations within LaGrange County,” said Keith Gillenwater, president and CEO of the LCEDC. “Crossroads RV’s commitment to growing their company in LaGrange County is proof of the high quality work force and community support that companies like Crossroads RV receive from our LaGrange County communities. The addition of a brand new corporate headquarters building right on the main corridor into Topeka will demonstrate to visitors and residents alike that Topeka is a great place to do business.”
CrossRoads RV has added fifth-wheel models to its popular Cruiser Aire line, marking the first time the Topeka, Ind.-based company has offered an ultra-lightweight fifth-wheel. The Cruiser Aire fifth-wheel currently features three floorplans with two additional configurations planned. The Cruiser Aire line is designed for use with 1/2-ton trucks and weighs in at less than 7,000 pounds. Amenities include dual sliderooms to expand the interior space, while kitchens feature an island and 8-cubic-foot refrigerator. “The Cruiser line has been popular for over 10 years. With the Cruiser Aire, we’ve taken the Cruiser history of creating family-friendly floorplans and produced the ultimate, take-anywhere, lightweight RV,” said Rudy Boals, product manager for the Thor Industries Inc. subsidiary. “Our new fifth-wheel floorplans offer the improved towability that fifth-wheels are famous for, but with more livable space than other lightweights. ”
Topeka, Ind.-based CrossRoads RV announced that Kyle Dietzen has been added to the sales team for its Rushmore fifth-wheel line.
According to a press release Dietzen is an 11-year industry veteran, most recently selling the Coleman brand for Dutchmen Manufacturing Inc. He will be responsible for developing all states east of the Mississippi river in the U.S., as well as the provinces of Ontario, Quebec and all of Canada’s Atlantic provinces.
“Our dealers expect amazing product and excellent service,” said Brad Whitehead, Rushmore product manager. “CrossRoads’ renewed commitment to the Rushmore line includes many product upgrades that we are excited to debut very soon. Having the right team in place is vital to our continued growth.”
Dietzen can be contacted at 260-593-3850, ext. 311; 574-361-3880 (cell); or firstname.lastname@example.org.
In response to growing market demand, Topeka, Ind.-based CrossRoads RV is ramping up production of its Sunset Trail and Sunset Reserve travel trailer lines, adding workers at both the manufacturing and sales levels.
“Customers drive demand and we have created market demand by creating products that exceed customers’ expectations,” said General Manager Tom Montague in a press release, noting Sunset is part of the company’s lightweight division. “Customers want what Sunset Trail delivers – innovation, performance and utility. We see the recent surge in demand as a good indicator that we are on the right track.”
Montague reported that effective June 4, the lightweight division added Darren Williams as Midwest regional sales manager. Other regional sales managers include: Dan Seits covers the East Coast; Trent Bontrager is West Coast regional sales manager with new territory in Alberta and British Columbia; Micah Hicks is responsible for most of Canada; while Will Gonyon will have Western Canada, Texas and most of the Great Plains states.
“Our dealers expect excellent service. This personnel addition and responsibilities shift combined with our increase in production means we are poised to meet our dealers’ needs both now and in the future,” states John Fisher, lightweight division product manager.
Topeka, Ind.-based towable builder CrossRoads RV has increased its sales team by 25% across all divisions, representing an “ongoing commitment to dealer relations,” according to a press release.
Matt Thompson, general manager, noted that Crossroads has increased its business by nearly 50% in the past year. “As we continue to grow we can’t lose sight of the great dealer relationships we have strived so hard to achieve,” he said. “By adding additional regional sales managers, we create smaller territories which allow our sales teams to deliver the best possible service while developing the most fundamental part of dealer support relationships.”
General Manager Tom Montague stated, “We are developing our sales teams to be the best in the industry. Dealer sales Training, show promotions and providing helpful information to retail customers are just a few of the things we’ve tasked our sales teams with and want them to be the best at. As Crossroads RV grows, our dealers’ expectations also grow and it’s important to us that we exceed those expectations
“We believe in hiring the best and brightest. Our people are out to provide ‘rock star’ service to CrossRoads dealers,” said President Don Emahiser. “We looked for individuals who believe in the value of relationships and creating partnerships with our dealers, and we’re excited about the people we hired.”