Dealership Call Center, a division of Traffic Log Pro, introduces Online Reputation Pro, a reputation management suite of tools which will provide dealerships with the most comprehensive program for tracking and influencing online reputation.
“Eighty-seven percent of customers decide to make a purchase after reading favorable reviews,” said Kelvin Stroud, Dealer Development Tools Product Manager for Traffic Log Pro. “It is critical that our RV dealerships embrace a proactive approach to not only tracking but also influencing what is being shared about them online.”
Stroud went on to say “Online Reputation Pro is the most powerful management tool to hit the market. It provides real time feedback along with reviews of a dealership’s website. At the core of this solution is leading edge technology that allows distribution options to a variety of review websites. With the recent changes in Google Places it is absolutely imperative that dealers have a reputation management solution in place.”
Reputation Specialists work with dealerships to nurture online reputations and shape brand perceptions through:
• Profile: A dealership’s profile and history are professionally written and distributed to top sites and destinations.
• Track: A dealership’s online reputation is tracked with an established action plan in the event of negative reviews.
• Influence: A dealership’s reputation is controlled and elevated through the process of obtaining and distributing positive customer reviews to various online review sites.
According to Tim Custer, general manager of RV Web Services, “It is critical that dealers recognize the importance of communicating online. This tool offers a way for dealers to stay engaged with their customers, maintain awareness of online reviews and feedback, and preserve their overall online reputation.”
Dealership Call Center helps dealerships manage relationships with their customers through call center services and reputation feedback. Traffic Log Pro is known as the most user friendly lead management system in the RV industry and is praised by dealers and OEM’s for their world class 24/7 customer support and training. For more information visit www.trafficlogpro.com or call 855-435-7857 ext. 4.
RV Web Services, a division of Dominion Enterprises, provides industry leading dealer website solutions to RV dealers across North America. For more information, visit www.rvwebservices.com or call Custer at 757-351-7320.
Dominion Enterprises is a leading marketing services and publishing company serving the automotive, recreational and commercial vehicle, real estate, apartment rental, employment, parenting, travel, and daily deals industries. Headquartered in Norfolk, Va., with 3,300 employees nationwide, the company provides a comprehensive suite of technology-based marketing solutions, more than 60 market-leading websites, and 280 magazines. For more information, visit http://www.dominionenterprises.com.