Some 210 people will represent 100 aftermarket suppliers, distributors and agents at the annual Recreation Vehicle Aftermarket Association’s (RVAA) conference Wednesday (Aug. 25) through Friday at the Hyatt Huntington Beach in Huntington, Beach, Calif., where the focus will again be on establishing best practices.
”We have come up with 12 best practices divided into three categories,” said Karl Etshied, executive director of the 110-member association headquartered in Camp Hill, Pa. ”We introduced our best practices program based on the work of the Go RVing Committee on Excellence last year, but we are trying to push it forward this year. We know a lot of work went into that.”
RVAA has developed a series of best practices in the areas of sales, education and parts. Chief among them is providing numbers for parts and establishing standardized ordering.
”That’s so that suppliers can use one ordering sheet instead of having to deal with 25 different sheets,” says Etshied.
Following the traditional format, distributors and suppliers will participate in one-on-one meetings ”to decide what they are going to do for the next year,” he said.
”We give suppliers a chance to come into a room and answer a series of questions,” he added. ”We have moderators who work with them to determine what best practices they are using. We want to get our suppliers up to the highest level.”
After a decline in attendance over the last two years, individual registrations for the annual meeting are up 20% and company registrations up 10% over last year.
RVAA also will elect members to its board of directors and present its President’s Award for service to the association and a Supplier Performance Award based on a survey of distributors.