The Recreation Vehicle Dealers Association (RVDA) will honor RV brands built by 15 manufacturers with its Quality Circle Award in Louisville, Ky., on Nov. 28, just prior to the opening of the National RV Trade Show.
According to a press release, the selected brands/manufacturers/product categories received at least 15 dealer responses and scored 4.25 or above on a 5-point scale in overall dealer satisfaction in the association’s 23rd Annual Dealer Satisfaction Index (DSI) survey.
“The DSI Quality Circle Award recognizes the high level of success these manufacturers have had in working with their dealer business partners,” said RVDA Chairman Darrel Friesen of All Seasons RV Center in Yuba City, Calif. “Their commitment to continuously improving products and services ultimately helps dealers serve customers better and preserves our industry’s share of consumers’ discretionary dollars.”
RVDA will present the recognition awards at the Crowne Plaza Hotel in Louisville on Nov. 28, at 5 p.m., followed by the RVDA Dealer Reception.
The towable RV manufacturers/brands receiving awards are (in alphabetical order by manufacturer): Airstream Inc.; Coachmen RV (Apex Travel Trailers, Brookstone/Chaparral fifth-wheels and Freedom Express travel trailers), DRV(Mobile Suites, Elite Suites/Full House), Forest River Inc. (XLR); Grand Design RV (Imagine, Momentum, Reflection, Solitude); Gulf Stream Coach Inc. (Vintage Cruiser/Vista Cruiser); Heartland Recreational Vehicles LLC (North Trail/Wilderness); Keystone RV Co. (Fuzion/Impact, Montana/High Country, Springdale/Summerland/Residence); K.Z. Inc. (Durango/Durango Gold/Venom, Spree/Spree Connect/Spree Escape/MXT/Vision); Lance Campers Manufacturing Corp. (travel trailers/toy haulers, truck campers), and Venture RV (SportTrek/Sonic).
The motorized RV manufacturers/product categories receiving awards are (in alphabetical order): Airstream; Leisure Travel Vans/Triple E; Newmar Corp.; Pleasure-Way, and Tiffin Motorhomes Inc.
When rating their brands/manufacturers, RVDA asks dealers to express, confidentially, their level of satisfaction on four core issues:
The 23rd Annual DSI survey was conducted between August and October. RVDA reported that 481 responded to the survey this year and provided 2,755 brand ratings, an average of almost six per dealer. A summary of the DSI survey aggregate results will appear in the December issue of RV Executive Today.
On this week’s episode of “Rollin’ On TV” (ROTV) the crew focuses on the Gulf Stream BT Cruiser motorhome. Jeff Johnston visits the factory and picks up one of the new models, then heads up to the Michigan UP for a few days of camping. In addition, ROTV revisits Trail Manor Mfg. Co. and outlines the building process behind its hard-sided folding trailer. Also, ROTV launches its six-week Truma AquaGo contest. To view the video click here or scroll to the right side of the RVBUSINESS.com home page.
Editor’s Note: Jonathan Mahler wrote an extensive story for the New York Times about a campaign trip gubernatorial candidate Andrew Cuomo made in a motorhome. The first part of the story follows. To read the entire story, click here.
LAST MONTH, ANDREW Cuomo took some time off from his job as New York’s attorney general, rented a recreational vehicle and drove upstate with his three daughters on an 11-day campaign swing with a little family vacation mixed in: “Camp Campaign” is how Cuomo joked about it with me. The trip infelicitously coincided with what turned out to be a historic heat wave across New York, and he couldn’t get the RV’s air-conditioning to work. At his first stop, a community college in Rockland County, Cuomo emerged from the Gulf Stream, his blazer slung uncharacteristically over his shoulder and a bead or two of sweat on his forehead, calling his new vehicle “a toaster oven on wheels.”
A few days later, I met up with Cuomo about 90 minutes northwest of the city, in Middletown, to ride with him in the RV. He was sporting his usual campaign outfit — white shirt, blue tie, navy jacket, pleated chinos and high-gloss black dress shoes. (This is Cuomo’s idea of casual.) Cuomo spoke to a crowd of about 50 in the local library for 15 minutes, then climbed back behind the wheel of the RV, and we set off for the next stop. “Watch this,” he said as he steered the ungainly vehicle around a sharp corner in the city’s small downtown, crossing well over into the oncoming lane.
It was an unusual campaign trip, and not just because the candidate was doing the driving and taking afternoons off to hang out with his daughters. Cuomo wasn’t so much trawling for votes — he doesn’t seem to have a lot to worry about there — as he was trying to build support for his “citizens’ campaign” to take back Albany. At each event, campaign volunteers with clipboards collected signatures for Cuomo’s five-point pledge to reform New York State’s government. “This campaign is as much about January as it is about November,” Cuomo told me. “I want the whole state singing in the same voice, and the name of the song is ‘Change Albany Now!’ ”