Five days before Christmas, Cayla Fair, her infant daughter, Sienna Marie, and her father left McAllen, Texas, in the early morning hours, and headed for Holiday World of Katy to take possession of a 2013 Fireside RV won by Fair in a contest sponsored by Holiday World.
The Katy Times reported that upon their arrival, the three visitors were ushered inside, where they were met by owner Michael Peay, Vice President of Sales Charlie Power and numerous other Holiday World employees.
As the group sat in the hospitality room, the 2013 Fireside RV Fair won was a short distance away, covered in a gray tarp festooned with red bows.
Fair, who had given birth to Sienna Marie on Nov. 21, still seemed a bit dazzled by it all. She had entered the sweepstakes contest on a whim, not thinking for a second that she might win.
”I saw it online and thought to myself, ‘it would be so nice to win an RV.’ But really, after I entered, I didn’t give it another thought,” she said.
Holiday World received more than 7,000 entries for the contest, said Power. ”We thought it would be a great way to help make someone’s dream come true, as well as publicize our business,” he said.
Fair’s name was picked at random in a computer drawing, Power explained.
On Dec. 14, Power left Fair a voice message and e-mail, leaving his name, company name and stating that she was entered in the sweepstakes and that he would like to speak with her.
By the time Monday came around, Power realized he hadn’t heard back from Fair, so her found her on Facebook and left the same message. At the same time, Power noticed Fair’s “Family” tab so he contacted her brother, who promotes his business on Facebook.
He called the brother’s number and Fair’s sister-in-law answered.
“I explained to her why it was so important that I get in touch with her,” said Power. “She then called Cayla and gave her my number to call me.”
Fair dialed Power’s number, but she had no idea what she was calling about.
”So it was a really big surprise when I told her she had won,” said Power. “At first, she thought it was a joke from a radio station or even something her family or friends were involved in.”
“I thought somebody was pranking me,” added Fair. “But after talking more [with Power], I realized it was for real. I couldn’t believe it. I’m so grateful.”
After reviewing its options, the Recreation Vehicle Dealer Exchange Association (REDEX) has decided to focus on private labeling services under the Priority RV Network brand name, but not RVs or aftermarket products.
”To put our names on a chemical product or lift jacks or refrigerators, how is that going to make the consumer feel closer to our organization?” said REDEX Executive Director John Mancinelli.
”Now, if it’s Priority RV Insurance or a Priority RV Extended Warranty and we take care of them, that’s powerful,” Mancinelli said. ”That is a true benefit to our customers and that’s what we want to promote.”
The decision to focus on services rather than products came during REDEX’s annual meeting April 19-21 attended by about 100 people representing 40 of REDEX’s 46 member dealerships at the Monte Carlo Resort and Casino in Las Vegas, Nev.
During the meeting, Paul Skogebo, who founded REDEX in 1996, stepped down from his position as president and resigned from the REDEX board. He was replaced by Michael Peay, owner of Holiday World of Houston with stores in Katy and League City, Texas, and Las Cruces, N.M.
”I thought it was time for REDEX to get new blood, new leadership,” Skogebo, co-owner of Robert Crist & Co. RV, Mesa, Ariz., told RVBUSINESS.com. ”REDEX has mushroomed since it was founded 14 years ago and it’s going to continue to grow with our Priority programs and the leadership we have.”
Peay, an original REDEX member, said REDEX’s Priority RV Network branding initiative is important to the growth of the organization and to consumers.
”We feel that we can offer customers advantages by helping them to recognize dealers who are working together through this branding method,” Peay said.
Association members may pick and choose from among the services that the Priority One Network offers. Members, however, all agree to give reciprocal priority service to consumers purchasing RVs from other REDEX dealerships.
Peay likened REDEX to the Ace Hardware network, which consists of individually owned stores associated with the Ace brand.
”We feel branding is fairly important,” Peay said. ”If we can pool our buying power so that we can give a vendor more business and in return they give us a little discount that we can pass on to our customers, that gives us a competitive advantage.”
Mancinelli said the REDEX name ”will always be there” but only in a business-to-business context. ”As far as the consumer is concerned, they don’t know REDEX at all,” Mancinelli said. ”They know Priority RV Network.”
REDEX offers Priority RV insurance, road care, certified pre-owned RVs, extended warranties, protectorant and a camping club. A Priority RV Network emblem is attached to each RV sold by association members to raise the network’s visibility.
The association’s website — priorityrvnetwork.com — details its products and acts as a clearing house for members to sell new and used RVs.
Fleetwood RV Inc.today (Feb. 8) announced that it added Holiday World of Houston, located in Katy and League City, Texas, and Sunland RV, located in Las Cruces, N.M., to its dealer network.
Holiday World of Houston and Sunland RV will be full-line Fleetwood RV dealers – carrying all brands from Tioga up to Revolution LE – as well as an authorized Fleetwood RV service center, according to a news release.
“Holiday World of Houston has been a well-respected dealer in the RV industry since 1996, and we are very pleased to add them to the Fleetwood RV dealer network,” said John Draheim, president and COO of Fleetwood RV, Inc. “The professionalism of their service organization and their world-class facilities will certainly serve our customers well for many years to come.”
“We are very excited about our new partnership with Fleetwood RV,” said Michael Peay owner of Holiday World of Houston and Sunland RV. “Fleetwood’s line of motor homes offers something for every RVer; backed by a strong warranty. Combine this with the experience of their sales and service teams, we are confident that Fleetwood RV is the right manufacturer to help us grow our business.”
“Holiday World of Houston has an impeccable reputation in the RV industry and Newmar is extremely pleased to have them become the newest dealer to take on our core motorhome product lines,” said Pat Terveer, Newmar’ director of sales. “Holiday World of Houston shares Newmar’s company principles and vision of offering quality RVs and the best customer service the industry has to offer. They run first-class dealerships and we are proud to be associated with them.”
Holiday World of Houston will sell Bay Star gas, Canyon Star gas, Ventana diesel pusher and Dutch Star diesel pusher motorhomes at its Katy, Texas, location.
“Holiday World of Houston is proud to become a partner with Newmar,” said Michael Peay, Holiday World of Houston president. “Our company looks forward to offering our customers quality, innovative products that provide high value. Our customers are very important to us at Holiday World of Houston and we want to offer them the very best RV products on the market. The long term success of Newmar and their ability to manage their success through the ups and downs in our industry matches up well with our company management style. We truly believe Newmar understands the philosophy of partnering with dealerships.”
Holiday World of Houston’s Katy location is a state-of-the-art dealership that sits on 30 acres and is one of the largest in the nation. Forty service bays are available to give customers more efficient service, and a full-size paint booth makes exterior paint jobs quick and easy. The parking lot has been specially designed to accommodate RVs of all sizes and offer overnight accommodations.