Top

Quality Service Key to Independence RV Award

April 26, 2011 by · Leave a Comment 

Members of the Independence RV service team are Pictured (L to R): Service Manager Todd Simpson, Jeff Courterier, Don Snell, Andy Vernak, Ed Nicklaus, Ricky Stiles, Alfonso Santos (on crawler), Tony Lancaster (left ladder) and Jim Burdick (right ladder)

Members of the Independence RV service team are (from left) Service Manager Todd Simpson, Jeff Courterier, Don Snell, Andy Vernak, Ed Nicklaus, Ricky Stiles, Alfonso Santos (on crawler), Tony Lancaster (left ladder) and Jim Burdick (right ladder)

The single largest attribute that separates Independence RV from other RV dealers is the company’s commitment to quality service on a daily basis.

No other Newmar dealership knows that better than Winter Garden, Fla.-based Independence RV, once again garnering the coveted Mahlon Miller Service Excellence Award for the best customer service among large-size Newmar RV dealerships in North America, according to a news release.

Recognized for a top ranking Customer Satisfaction Score of 94.54%, Independence RV has established itself as a leading Newmar luxury coach dealership located in the Central Florida region. The award was presented by Newmar’s Chairman Dick Parks and President Matt Miller to Independence RV President Ronnie Jordan and Service Manager Todd Simpson during a recent on-site visit to Winter Garden. Independence RV won the fiercely competitive large RV operations category.

“The 10 questions on the Newmar Customer Satisfaction Survey cover the entire RV dealership experience, therefore an operation must receive high marks on all parts of the experience to earn this award,” Parks said.

“It’s important to Newmar to know that if a customer is having a problem or needs an adjustment and he’s not close to the factory, we can send them to Independence RV knowing they will receive quality service,” said Newmar’s Matt Miller

Independence RV’s Service Manager Todd Simpson remarked, “We take pride in retaining customer focused employees, some of whom have been with the service department for 19 years. Our whole company is committed to bringing the best customer service experience to our valued customers day in and day out.”

To even be considered for Newmar’s top award, a dealer must score 90% or higher in post-service customer surveys. To win three years in a row like Independence has, they must consistently provide top notch RV service.

Independence RV is not new to the winner’s circle. The dealership has won Customer Satisfaction Index Awards for outstanding Newmar RV service for each of the past nine years. Established in 1985, this is the third consecutive year Independence RV has won Newmar’s premier service award.

[Slashdot] [Digg] [Reddit] [del.icio.us] [Facebook] [Technorati] [Google] [StumbleUpon]

Independence RV Hosts ‘Ask the RV Experts’

January 18, 2011 by · Leave a Comment 

"Ask the Experts, Jan. 27-30

"Ask the Experts, Jan. 27-30

Independence RV, a dealership in Winter Garden, Fla., will host a series of information gathering seminars and one-on-one sessions for first-time and full-time RVers Jan. 27-30.

The free, four-day “Ask The RV Experts” event will feature RV manufacturer representatives for approximately 30 RV-related products and accessories, according to a news release. The RV industry information exchange will be held at Independence RV. The setting will be casual and relaxed with plenty of question and answer sessions to expand RV product and accessory knowledge leading to better purchasing decisions and an enhanced RV lifestyle.

Newmar Corp. will have representatives available from its Nappanee, Ind., headquarters to discuss new product line features and amenities in the 2011 model year for Bay Star, Canyon Star, Ventana, Dutch Star and Mountain Aire motorhomes. Representatives from Newmar’s exclusive chassis manufacturer, Freightliner Custom Chassis Corp., will be on-site to answer the important questions related to chassis development and manufacturing. Freightliner will address the latest 2010 emissions standards issues and why “Simple, Clean, Reliable (SCR) technology is the preferred method over Exhaust Gas Recirculation (EGR), and what it means to the RV owner and the vehicle’s horsepower.

The “Ask The RV Experts” seminars are appropriate for the first-time RVer to the full-time RV enthusiast.  ”Seminar topics will include Winegard RV antennas and interfacing with DirecTV, tow bar vs. tow dolly – which is the safer and more cost effective? What’s the latest in tow braking technology? Learn about the newest development in RV power steering as Newmar representatives discuss its exclusive Comfort Drive Steering System. The latest in awning material and design technology will be demonstrated showing the simplicity and ease of extension and retraction of these sun shielding devices. The dirty business of holding tank systems and technology will be cleared up with one simple seminar,” the release stated.

“This is RV show season and most fairgrounds are overrun with RV attendees who may not feel they can have the undivided attention of RV industry experts to ask their important questions,” said Chuck Simpson, general manager of Independence RV. “An event like the ‘Ask The RV Experts’ will provide a relaxed and unhurried environment conducive to learning more about the RV lifestyle.”

Free seminars will be held daily beginning at 11 a.m. and concluding at 4 p.m. Representatives for all manufacturers will be on hand for one-on-one question-and-answer interaction. Freightliner Custom Chassis will provide complimentary hot dogs and soft drinks each day of the event.

Independence RV with over 25 years of serving Central Florida’s RVing needs is located at 12705 W. Colonial Drive in Winter Garden.  All 2011 Newmar motorhomes are in-stock and will be on display from 8:30 a.m. – 6:00 p.m. Monday – Friday, and 9:00 a.m. – 5:00 p.m. Saturday and Sunday. For more information, call (407) 877-7878.

The schedule of “Ask The RV Experts” informational seminars follows:

Thursday, Jan. 27

  • Dave Garl,  9 a.m. to 5 p.m., Newmar Product Line Q&A.
  • Jeremy Buckmeier,  9 a.m. to 5 p.m.,  Freightliner Chassis Q & A.
  • Chris Crawford,  11 a.m., Winegard Antenna and RV Satellite TV.
  • Chris Crawford,  3 p.m., Sani-Con Holding Tank Systems.

Friday, Jan. 28

  • Dave Garl,  9 a.m. to 5 p.m., Newmar Product Line Q & A.
  • Jeremy Buckmeier,  9 a.m. to 5 p.m., Freightliner Chassis Q & A.
  • David Jones,  11 a.m., Tow Bars vs. Tow Dolly.
  • Chris Crawford, 1 p.m., Winegard Antenna and RV Satellite TV.
  • Doug Ralston,  3 p.m., Tow Bars/Tow Braking/Tire Minders.

Saturday, Jan. 29

  • Dave Garl,  9 a.m. to 5 p.m., Newmar Product Line Q & A.
  • Jeremy Buckmeier,  9 a.m. to 5 p.m., Freightliner Chassis Q & A.
  • David Jones,  11 a.m., Carefree Pioneer Awning.
  • Chris Crawford,  1 p.m., Sani-Con Holding Tank Systems.
  • Doug Ralston,  3 p.m., Tow Bars/Tow Braking/Tire Minders.

Sunday, Jan. 30

  • Chris Crawford, 11 a.m., Winegard Antenna and RV Satellite TV.
  • Chris Crawford,  3 p.m., Sani-Con Holding Tank Systems.
[Slashdot] [Digg] [Reddit] [del.icio.us] [Facebook] [Technorati] [Google] [StumbleUpon]

Bottom