KZRV LP will be presented with its 12th Quality Circle Award in 13 years during Recreational Vehicle Dealers Association’s (RVDA) reception Nov. 26, just prior to the National RV Trade Show in Louisville, Ky. The awards ceremony is slated for 5 p.m. at the Louisville Crowne Plaza Hotel’s Coronet Ballroom.
KZRV won the RVDA’s Dealer Satisfaction Index (DSI) survey award for its Durango, Sportsmen, Sportsmen Classic, Spree and Spree Escape brands of travel trailers, fifth-wheels and toy haulers. The survey rates manufacturers’ performance in product reliability and quality, parts support, dealership warranty support, product design, sales support and territory, competitive price and value and overall dealer communications.
“I believe the DSI is a tool to help improve communication and the overall relationship with our dealer partners,” said Andy Baer, KZRV vice president of sales. “The survey measures dealer attitudes in key policy, product and procedure areas that dealers say are the most important elements in their business.
“The survey provides us with an annual benchmark that shows how our dealer partners perceive the company and our products. We’ve always enjoyed taking good care of our dealers. They are the crucial conduit between us and the customers. We have a top-notch dealer body, so it’s very meaningful that they rated us so highly that we received the DSI award again this year.”
Venture RV, a newly formed lightweight trailer builder and subsidiary of KZRV LP, announced the hiring of Scot Robbins as regional sales manager. According to a press release, Robbins joins the Venture RV sales team with over 10 years of towable product knowledge and sales experience in the RV industry.
“We’re extremely excited to have Scot as our newest member of the Venture sales team. Scot’s experience and a high level of professionalism are exactly what we were looking for in a sales representative”, said Dave Boggs, director of sales and marketing for Shipshewana, Ind.-based Venture RV. “Scot’s expertise in towable products, along with his intimate knowledge of all markets in the Southwest and in the Midwest, makes him a valuable asset to Venture RV and its dealers in this territory.”
In his new position, Robbins is responsible for overseeing the sales volume of the SportTrek lightweight travel trailer product line for the RV market in Southwest and Midwest United States, as well as the Canadian market. Dealer training, account development and servicing the dealer network will also fall under his areas of responsibility.
The SportTrek travel trailer is available in six floorplans, ranging from 26 feet to 34 feet, and is equipped with up to two slides, an enclosed underbelly and champagne colored front and back walls. The affordable lightweight travel trailer can be towed by today’s smaller crossovers, SUVs and light-duty trucks.
KZRV Inc. and Tiffin Motorhomes Inc. will be holding a joint open house at KZRV’s office and factory headquarters in Shipshewana, Ind., from Sept. 20-22 as part of Elkhart County’s 4th Annual RV Open House.
“KZ RV and Tiffin have much in common, from our core beliefs of fairness and honesty in business to many of our valued dealer partners,” Andy Baer, vice president of sales and marketing for KZRV, said in a press release. “This joint product showing is for dealers’ convenience during the Elkhart show while giving them a chance to enjoy some fellowship with both manufacturer representatives and each other.”
A special dealer brunch will kick off the open house at 9:30 a.m. on Sept. 20 in the indoor banquet and visiting area at KZRV. Preview models of Red Bay, Ala.-based Tiffin’s latest motorhomes and KZRV’s travel trailers, fifth-wheels and toy haulers will be on display both indoors and outdoors, all on a hard surface so “dealers won’t have to contend with dust or mud to tour the products.”
“Tiffin has always been known for great customer service and for being a leader in innovation,” said Tim Tiffin. “There are many features that make Tiffin motorhomes stand apart from the rest. We’re excited for our dealers to get this glimpse at what’s new with Tiffin for the upcoming year.”
“We’ve got a towable for everybody, from the families looking for something economical and lightweight to the full-timers who are looking for a home on wheels,” Baer said. “All our new models are well-made with outstanding value; we think the dealers will really like what they see.”
And there will be plenty to see and enjoy outside of the factory, according to Baer. “Our visiting dealer friends can experience the unique pace of our Shipshewana-area Amish community, visit some unique old-country shops or even enjoy a complimentary round of golf at Middlebury’s Meadow Valley Golf Club,” Baer related. “Having them all here together with us is going to be really special. We’re going to have a good time.”
Dealers should RSVP by contacting Rose Yoder at firstname.lastname@example.org or 260-768-4016 ext. 104.
Shipshewana, Ind.-based towable manufacturer KZ RV Inc. held its 39th annual open house over the weekend with about 70 dealerships – 130 people total – in attendance for the May 13-16 event. The agenda included product displays at the company’s home plant as well as a social hour at a Middlebury, Ind., restaurant and a casino trip. The gathering also featured a Sunday awards brunch and a dinner at the nearby Essen Haus Conference Center at which Emmy-award winning journalist and author Don Teague spoke. Currently a CBS news correspondent, Teague provided a stirring presentation on his experiences in the Iraqi War and, subsequently, as his family helped a young Iraqi translator emigrate to the U.S. KZ Vice President of Sales and Marketing Andy Baer says the company, which showed new models of its lightweight Spree Escape travel trailer, Inferno toy hauler and its first 40th anniversary floorplan in a Durango 2500, continues to hold its open house in the spring, despite the growing industry trend toward a mass September open house event. “Of course, we planned this a long time ago,” said Baer. “Next year, it remains to be seen whether we make that changeover into the fall or not. As long as we can keep attendance at this level, it’s working for us. It’s just been a tradition with us that we’ve been cautious about changing. We want to do what’s best for our dealers, and if it works best for fall, then that’s the direction that we’ll go.”