Nappanee, Ind.-based Newmar Corp. will be embarking on its GoNewmar Road Show on Oct. 29., showcasing the company’s new King Aire, Dutch Star and Ventana Class A motorhomes.
According to a press release, the two-week tour will be stopping at Newmar dealers and campgrounds along the East Coast, highlighted by an extended stop for the Good Sam Rally at Daytona Motor Speedway Oct. 31 through Nov. 4.
For the third year, Newmar’s leadership team will be driving the coaches, including President Matt Miller accompanied by his wife Pam, CEO/Chairman Richard Parks accompanied by his wife Candace, and Vice President of Sales and Marketing John Sammut accompanied by his wife Margaret.
The schedule includes:
• Oct. 29 — Knoxville, Tenn.
• Oct. 30 — Campers Inn of North Carolina in Mocksville, N.C.
• Oct. 31 — Daytona Beach, Fla.
• Nov. 1 to 4 — Good Sam Rally at Daytona Motor Speedway
• Nov. 5 — RV Connections in Panama City, Fla.
• Nov. 6 — Berryland RV in Ponchatoula, La., and RV Shop in Baton Rouge, La.
• Nov. 7 — Holiday World of Houston in Katy, Texas
• Nov. 8 — Ancira RV in Bourne, Texas
• Nov. 9 – Ancira Travel Villa in Alvarado, Texas, and Professional Sales in Colleyville, Texas
• Nov. 10 — Texarkana, Texas
• Nov. 11 — Crain RV in Little Rock, Ark.
• Nov. 12 — Franklin, Tenn.
• Nov. 13 — Cummins Inc., in Columbus, Ind.
Newmar Corp. held its 2011 Vendor Appreciation Dinner Thursday night (Oct. 18) at Das Dutchman Essenhaus in Middlebury, Ind., in an unusual family-style dinner at which the Nappanee, Ind.-based motorhome builder took the time to recognize vendors from throughout the country who excel at the fine points of servicing Newmar as an original equipment manufacturer.
It’s something that Newmar, a family-held company, has done for 18 years — with the exception of a couple of years during the recession – hosting a dinner for the top-rated suppliers and presenting awards to a number of them.
“We do a bi-annual evaluation of about 150 vendors,” explains Mike O’Connell, vice president of purchasing for Newmar. “Through that process, we end up with scores, everything from ‘excellent’ to ‘unacceptable,’ and the people that we invite to this Vendor Appreciation dinner received excellent scores.”
Of the 44 suppliers and 140 diners in attendance at this year’s dinner, the top award, the “Virgil Miller Award of Excellence,” went to Industrial Finishes, an Elkhart, Ind.-based exterior paint supplier. On hand to accept the award were President Glenn Duckworth, Eastern Region RV Manager Rich Dotson and Mike Pratt, who’s in charge of business development.
Also honored were Almega Tru-Flex Inc. (Wire Harnesses), Alro Steel Corp. (Structural Steel), Fantastic Vent division of Atwood Mobile Products (Ceiling Vents), Fabritech (Bed Spreads), Freightliner Custom Chassis Corp. (Chassis), Quality Hardwood Sales (Hardwood Stiles), S & H Metal Products (Galvanized Metal Boxes), Equipment Service/Stressco (Slideout Components), Postle Aluminum Co. (Aluminum Extrusions) and Winegard Co. (Satellite Dishes & Antennas).
Additional awards bestowed at the event included Salesman of the Year: Jim Cramer, Global Link; Inside Sales: Amanda Girten, Positron Corp. and Judy Hafel, Flexsteel Industries Inc.; Truck Driver of the Year: Ross Minanik, YRC, and the Innovation Award, which went to Equipment Service/Stressco.
In looking down the road in his dinner remarks, Newmar President Matt Miller said Newmar has put in place a succession plan that will keep the company in the family of his father, founder Mahlon Miller, for the next generation. And he said the company has been making headway as well in terms of product innovation, despite the limitations of the recent recession.
“We believe the future of our company is very bright,” said Miller. “We have taken the opportunity during the downturn to prepare ourselves for a lot of innovation, which we’ll be introducing in the next 12 to 18 months, and we’re not slowing down on that at all.”
“We have fewer dealers than we did before the downturn, but we have higher quality dealers, and we have initiatives underway to recruit more dealerships. We have fewer brands than we’ve had, but we’re more focused on the brands that we do have. And we feel good about where we’re at right now.”
If Newmar was coming out of “survival” mode at last year’s supplier dinner, added John Sammut, vice president of sales, the company this year “is getting back on the offensive in its approach to selling and marketing its products throughout the U.S. and Canada.”
In fact, Sammut said the last five weeks beginning with the week before the Elkhart’s 5th Annual RV Open House Week through mid-October were “the best five weeks of order writing at Newmar in four years.” For this and other strategic reasons, Sammut said, Newmar is accelerating production schedules to four units a day for the balance of 2012 and for some time into 2013.
Newmar Corp. announced today (Oct. 19) that Donald W. Pipes was recently hired as Comfort Drive Steering test drive manager.
Pipes will lead and coordinate the Nappanee, Ind.-based company’s Comfort Drive Test Drive promotions at 12 major retail events from late 2012 through the end of 2013, according to a news release. Pipes had been an OEM account manager at Spartan Motors Inc. since August 1995. His experience also includes a 26-year career in the U.S. Army and held the rank of colonel upon retirement from the military.
“I am very excited to bring Don Pipes on staff at Newmar to promote our innovative Comfort Drive Steering feature available on most all Newmar diesel products,” stated Matt Miller, Newmar president. “Don’s past experience interacting with customers, as well as his extensive knowledge of diesel chassis, will be extremely valuable in demonstrating the benefits of Comfort Drive Steering to hundreds of visitors at 12 RV events over the next year.”
Retail shows and rallies on the itinerary for test drive promotions include events such as Good Sam’s rallies, 2013 Family Motor Coach Association (FMCA) International Rally, the 2013 Tampa Supershow, the 2013 Pennsylvania RV and Camping Association (PRVCA) Show in Hershey, Pa., as well as several FMCA area rallies to be held in 2013. Pipes will manage a team of Newmar personnel using anywhere from two to four coaches at any of these events.
Comfort Drive Steering has been an exclusive Newmar feature available on most of their diesel brands since 2007. To learn more about Comfort Drive Steering, go to www.newmarcorp.com.
Newmar Corp. will display a sample of its 2013 model year motorhome lineup on Sept. 18-20 during the RV Industry’s Elkhart Open House Week.
The Newmar display will be located along County Road 6 in the parking lot of Ramco Engineering at 52965 Frederic Drive, according to a news release. This site was selected because of its convenient location just a mile west of the RV Hall of Fame. The Newmar product display will be visible and conveniently accessed from C.R. 6.
Lunch will be served Tuesday and Wednesday and a good sample of all Newmar brands will be available for viewing by visiting RV dealers. The 2013 Dutch Star will be just one of the Newmar motorhomes highlighted in the display.
Newmar representatives, including many Newmar executives, will be available on site all three days from 9:00 a.m. until 5 p.m. to show the product and answer any questions that dealer guests may have.
Established in 1968 Newmar is an innovator and leader in the RV manufacturing industry and recognized nationally for its excellence in quality. Newmar is privately owned and has a dealer network that spans across the United States and Canada. Newmar is located in Nappanee, Ind.
Nappanee, Ind.-based Newmar Corp. announced today that during the recently completed Family Motor Coach Association (FMCA) National Convention in Indianoplis, the company provide 72 attendees with test drives as part of its Comfort Drive Steering promotion.
According to a press release, participants were awarded $100 in free fuel once they completed a test drive and a survey.
“Comfort Drive Steering is an innovative feature that makes driving a Newmar diesel motorhome a much more comfortable and easy experience,” said Matt Miller, Newmar’s president. “Unlike a slideroom, however, Comfort Drive Steering can only be properly demonstrated during a thorough test drive. So we decided to allow our visitors to experience Comfort Drive Steering first hand at this event.”
The test drives conducted by Newmar personnel lasted about 40 minutes and covered roughly 23 miles. The course included secondary roads in addition to interstate roads conditions. Newmar made 80 test drive appointments available using four of its diesel motorhomes.
“I felt completely at ease driving the Dutch Star with Comfort Drive Steering,” commented Allen Polka from Comfort, Texas. “Driving the Newmar motorhome required me to place so much less pressure on the steering wheel to keep going straight or making a turn. It was like driving on auto pilot.”
Newmar Corp. handed off the keys to the new owner of the 1000th Essex built at its Nappanee, Ind.-based complex.
Shown in the photo, 2013 Essex owner Steve Biddle proudly accepted the keys to the coach from CEO Richard Parks (R) and Vice President of Sales & Marketing John Sammut.
Biddle noted: “I am very proud to own a Newmar product built by wonderful craftsman and in such a wonderful community. Newmar’s dedicated high-end service is what keeps me coming back.”
The Essex line evolved from the Mountain Aire Limited in 2003. The luxury motorhome features high-end cabinetry and exquisite paint finishes. According to Newmar, the Essex “redefined the high-end market and has stood the test of time.”
Established in 1968, Newmar is privately owned company with a dealer network that spans across the United States and Canada. For more information about Newmar products, visit www.newmarcorp.com.
Newmar Corp. rolled out its 2013 product lineup to consumers during the recently completed Good Sam Rally in Louisville, Ky., and at the Newmar Kountry Klub Rally in Gillette, Wyo.
According to a press release, the Nappanee, Ind.-based builder placed a design emphasis on bolder colors and more eye appeal in the new product line.
Highlighting the product change was the total life-cycle redesign of the Dutch Star Class A motorhome. One of Newmar’s best known brands, the Dutch Star features a new front cap with stainless steel grill and LED accent lighting, a new hood design with hidden hinges and a heavier duty windshield wiper system with more coverage area.
The rear cap has also been redesigned and features new automotive taillights with LED accents. Four distinct, exterior graphics choices allow customers to choose from a variety of colors and each graphic includes five different colors with blended paint “fades.”
Interior improvements include three wood choices, hidden hinges on all cabinetry and new designer mitered cabinet doors with glazing. Other amenities setting off the interior are polished porcelain tile with glass inserts, solid surface countertops and a new backsplash design with cut-glass.
Additional interior upgrades include a feature ceiling added to the bedroom of all floorplans and a soffit with standard halogen lighting added to the full-wall slide floorplan. Several former options were made standard for the 2013 model year such as auto gen start, Weather Pro electric patio awning, Oasis power entry door awning and side-view cameras.
The Dutch Star is offered in 10 floorplans in lengths of 37, 40 and 43 feet. The 37-footer is powered by a 400 ISL Cummins on a Freightliner chassis, while the 40-foot and 43-foot models are equipped with a 450 ISL Cummins on the Freightliner platform.
Other features on several floorplans include a Flexsteel L-shaped Extenda-Flex sofa and a 46-inch Sony television on an electronic powered mechanism that raises or lowers the television from behind a sofa or a fireplace.
“Prior to these rallies, all of us at Newmar were very excited about the all new 2013 Dutch Star,” said Pat Terveer, director of luxury sales, product planning and design for Newmar. “The results indicated our excitement was spot-on, as dealers and customers alike have shared their acceptance of the major changes. We expect Dutch Star to experience a significant growth in sales based on early results.”
Newmar Corp. announced the hiring of industry veteran Rick Powell as the new central region account manager for gas and diesel motorhomes.
According to a press release, Powell has over 30 years of RV experience in sales management, marketing and product planning.
“Rick’s wholesale and retail experience, as well as his knowledge of the central region qualifies him as the ideal hire for Newmar,” said John Sammut, Newmar’s vice president of sales and marketing. “He’s well-known and very well thought of by the dealer body. We are excited to have Rick join our team and drive sales in the central region.”
Powell and his wife, Gail, will continue to reside in Longview, Texas.
When an overturned golf cart accident left him paralyzed from the waist down in 1974, Dennis Walters’ life changed forever.
As reported by the Florida Times-Union, Walters, once a promising PGA Tour player, instead had to adjust to life confined to a wheelchair.
He’s made the most of his life, however, as Walters has remained very involved in golf by becoming a trick-shot artist and putting on the Dennis Walters Golf Show since 1977.
The 62-year-old Walters averages between 90 and 100 shows a year, traveling throughout the United States to put on a one-hour combination Golf Lessons and Life Lessons show from a swivel seat mounted on the passenger side of a golf cart. His trusty co-host and best friend is Bucky, a terrier mix Walters rescued from an animal shelter in 2008.
And when the Jupiter, Fla., resident is on the road between shows, he’s traveling in style and comfort — inside the revolutionary, specially designed Newmar Canyon Star 3911 wheelchair-accessible gas motorhome. It features a built-in wheelchair lift that allows for easy entry and departure.
Walters has been associated with the Nappanee, Ind.-based Newmar Corp. for 18 years, including the company’s sponsorship of his show in exchange for the use of a motorhome. It was about three years ago that the two parties began discussing the idea of a motorhome designed specifically for people confined to a wheelchair.
“The front half of the home would be designed the same, but the second half, we wanted to make it wheelchair-friendly,” Walters said. “This was a tremendous prototype and we built it into the Canyon Star, featuring the best of what I have had in the past and with some additional features that are even better.”
The nearly 40-foot-long Canyon Star was on display at the Jacksonville RV SuperShow, held in February at the Jacksonville Equestrian Center. It drew an abundance of favorable reaction, according to Dana Drake, general manager of Dick Gore’s RV World, an authorized Newmar dealer located at 14590 Duval Place West near Duval Road and Interstate 95.
“We had a lot of positive response and we’re still getting positive response from people,” Drake said. “The wheelchair lift folds up instead of intruding into the RV, so it doesn’t do anything to hamper the move-ability inside the coach when the lift is in the up-and-folded-away position. It’s probably the best design of anything I’ve ever seen.’’
Florida Today reported that Walters was at the RV SuperShow to shoot a marketing video for Newmar and saw firsthand the response from people in wheelchairs and from those who had family members or friends confined to a wheelchair.
“We saw a lot of smiles on people’s faces, including some that were in that situation of being in a wheelchair or were on crutches,” he said. “With this design, it’s going to make RV travel possible for anyone, which I think is fantastic.”
Walters has leg braces that he uses with crutches. But that made accessing or departing the motorhome a cumbersome chore. It required the aid of his assistant, who travels with him, as he made the slow trek — one step at a time, in and out of his previous RV.
Having a lift that enables him to enter and leave the Canyon Star with relative ease has had an impact on his life.
“If I didn’t have my crutches on to leave [the motorhome], I would have to slide down on my back side and then transfer to the wheelchair,” Walters said. “With the lift, I can go out in my wheelchair on the lift. It’s so much easier, so much more convenient.
“It’s made a huge difference in my life,’’ Walters said. “I use to be hesitant to go out of the motorhome if we stopped for dinner during our travels. I would just have my assistant go get me a take-out. Or I might pass up getting out to go shopping, just because of the effort and hassle it was to get in and out.
“But now I go everywhere,” Walters said. “A lot of times, I’m tired traveling 200 days a year. Any time you can save some energy and make life easier, I’m all for it. This thing does it 100%.”
Nappanee, Ind.-based Newmar Corp. will partner with VetsRoll.org to help honor our country’s veterans by lending a Ventana 4337 diesel motorhome from May 20-23, 2012 to use as the pilot vehicle for the 10 Prevost charter coaches filled with veterans and support staff traveling to Washington, DC. President of VetsRoll.org Mark Finnegan and his family – owners of Finnegan’s’ RV Center, Inc. in South Beloit, Ill., since 1969 – will be piloting the Ventana. VetsRoll.org is a program which has raised funds since 2010 to charter buses to take WWII Veterans and the “Rosie the Riveters” (the ladies who entered the workforce in WWII, allowing our factories to continue running) to experience their memorials. The VetsRoll will start off on May 20 departing Beloit, Wis., at 5:59 a.m. with a total of up to 200 Veterans. The 2012 tour consists of: Flight 93 Memorial, Shanksville, Pa.; Iwo Jima Marine Memorial; Korean, Vietnam and Lincoln Memorials; Arlington National Cemetery; Tomb of The Unknown Soldier; WWII Memorial in Washington. “It is truly a privilege to provide Vets Roll with my personal motor home for use as a command center to assist with organizing their trip to Washington D.C.”, said Matt Miller president of Newmar Corp. “Honoring these veterans of our great nation, who have served as far back as World War II, on their trip to our nation’s capital is tremendous. I’m glad to be a part of this event in some small way.” Visit www.VetsRoll.org to donate or call 800-383-2267.
Nappanee, Ind.-based Newmar Corp. debuted its top-end 2013 King Aire and Essex Class A motorhomes Mar. 22-25 at “The Rally” sponsored by Good Sam Enterprises LLC at Arizona’s Phoenix International Raceway. While neither coach line underwent major life cycle changes, both are significantly upgraded for 2013, according to Highline Account Manager Ken Williamson. Newmar gave the King Aire an updated air conditioning system, new-look Corian countertops and new LED tail lights, while both 45-foot lines have more upscale interiors with new optional wood choices and feature ceilings, Girard Nova awnings, enhanced exteriors and two new full wall-slide floorplans. The 600 hp-Cummins-powered King Aire, on a Spartan K3 chassis with a 12.5 KW Onan Quiet Diesel generator, retails for about $830,000. The Essex, on a Spartan K2 platform equipped with a 500-hp Cummins power plant, retails for about $715,000. The rest of Newmar’s 2013’s, gas and diesel, will be rolled out in June, most likely in Louisville at Good Sam’s second rally. “Once the customer takes delivery of either a 2013 King Aire or Essex and the coach and the warranty registration is reported to our company,” reports Vice President of Sales John Sammut, “we send the customer a Sony Tablet which will control remotely all the audio and visual elements of the motorhome. Electronics continue to advance and innovate and we are doing our very best to incorporate those advancements into our product.”
Nappanee, Ind.-based Newmar Corp., today (March 19) announced the dealers receiving the company’s Customer Satisfaction Index (CSI) award for 2011.
According to a press release, CSI awards are presented to dealers who scored in a pre-determined percentile based on results from customer surveys. Thirteen Newmar dealers earned this coveted award by providing excellent customer service to Newmar customers receiving warranty work.
The 2011 award winners include: Ansley RV, Duncansville, Pa.; Buddy Gregg Motorhomes, Knoxville, Tenn.; Coachlight RV Sales Inc., Carthage, Mo.; Dave’s RV Center, Danbury, Conn.; Dick Gore’s RV World, Jacksonville, Fla.; Guaranty RV Center, Junction City, Ore.; Independence RV Sales & Service, Winter Garden, Fla.; Midstate Camper Sales, Black Hawk, S.D.; Midtown RV LTD, Penticton, B.C.; Midway Motor Homes Inc., Grand Rapids, Mich.; North Trail RV Center, Fort Myers, Fla.; Professional Sales RV, Colleyville, Texas; and Tom Johnson Camping Center, Marion, N.C.
“Newmar feels this award is important because we value how our mutual customers are treated and that the service experience is a positive one,” said Newmar’s Vice President of Service Operations Matt Utley. “Newmar is pleased with the customer support provided by our dealer partners. As confirmed by their customers, the dealers earning this award possess a strong commitment of customer satisfaction that permeates through their entire organization. We are proud of their achievements.”
Four dealers this year also earned the Mahlon Miller Service Excellence Award. Miller is the founder of Newmar and the award in his name recognizes those dealerships that most embody the spirit of customer service.
This elite group includes North Trail RV, Guaranty RV, Dave’s RV and Coachlight RV Sales.
“Mr. Miller and the entire Miller family have a passion for customers,” added Utley. “Through his guidance and leadership, customer service will be forever engrained into the fabric of Newmar.”
Guaranty RV Super Centers has been recognized as the top Newmar Corp. service provider in its category. According to a press release, this award is based upon customer service results addressing warranty service from dealers.
“As long as our customers are happy, we know we’re doing our job right,” said Shannon Nill, owner of Junction City, Ore.-based Guaranty. “However, it’s an honor to be recognized with such a prestigious award. We’re proud of our team here at Guaranty RV and always strive for complete customer satisfaction in every facet of our business,”
Only four Mahlon Miller Service Excellence awards are presented each year in recognition of their excellence in customer satisfaction as it relates to warranty work and service experience with the dealer. Items considered include professionalism of the service department personnel, service personnel’s understand of customer needs, timeliness of repairs as promised, quality of work performed and likelihood to recommend the dealer to others.
“On behalf of Newmar Corp., I’d like to extend my congratulations to the service team at Guaranty RV for a job well done in satisfying our mutual customers,” said Matt Miller, president of Nappanee, Ind.-based Newmar. “I know that Matt Utley (vice president of service and parts at Newmar) and his team worked diligently with the entire staff at Guaranty to achieve the highest level of satisfaction in the area of customer service. Guaranty RV and Newmar share so many of the same core values in the way we run our businesses, so it is only appropriate that they earned the Mahlon Miller Service Excellence Award in 2011.”
Newmar Corp. today (Jan. 20) announced the promotion of Pat Terveer to director of luxury sales, product planning and design.
According to a news release, Terveer joined Nappanee, Ind.-based Newmar in February of 2007 as its director of sales. In his new role, he will be responsible for overseeing all of Newmar’s luxury sales, as well as directing the product planning and design for all Newmar products. He will continue to report to John Sammut, vice president of sales and marketing.
“Pat has been in the RV industry for over 30 years,” said Sammut. “During his career, Pat was instrumental in the creation of the American Coach brand in 1991. Pat’s wealth of experience, fine eye for luxury motorhomes as well as his strong relationships with luxury motorhome owners makes him the ideal candidate for this position.”
Terveer noted, “This expansion of my product planning responsibilities to include the Mountain Aire, Essex and King Aire brands is something of a homecoming for me. I am very excited about this opportunity.”
Jacksonville, Fla.-based Dick Gore’s RV World announced it will be carrying the 2012 Canyon Star 3911 by Newmar Corp., the first luxury motor coach designed from the ground up to be wheelchair accessible.
According to a press release, the Canyon Star 3911 is a full-size Class A motorhome built on a Ford chassis and powered by a V10 gas engine.
“Unlike units that have been aftermarket adapted for handicap access, the Canyon Star 3911 was actually built with wheelchair access in mind,” says Dana Drake, general manager at Dick Gore’s RV World. “It has all the luxury you could want — a plush interior, three slideouts, rear and side cameras, truffle full-paint Masterpiece finish — but it also has a 48-inch power wheelchair lift, lowered switches and controls, and a 30-inch path through the coach, even with the slides in.”
Other features include:
• Lowered cooktop with the microwave below.
• 48-inch by 37-inch roll-in shower with seat.
• Accessible sink, with lowered mirror and cabinet and commode grab bars.
• Wheelchair storage behind the passenger seat.
• Combo dinette with table that accommodates wheelchairs.
Dick Gore’s RV World is a full-service dealership with with three locations in Jacksonville, St. Augustine and Richmond Hill, Ga.