RVT.com, a leading Internet classifieds ad site for new and used RVs for sale, has introduced a Live Chat feature that is included free with every RVT.com dealership account.
According to a press release, the Live Chat feature enables a dealership’s sales force to have a live conversation with a prospective RV buyer while they are viewing the unit online. When an RVT.com visitor clicks on the Live Chat icon, a message appears instantly in the dealer sales rep’s Skype or Google Talk account. The rep can immediately see which ad the visitor is viewing and respond to the buyers request. When the chat is concluded, an email of the conversation is sent to the representative.
In addition, the Live Chat feature will proactively prompt a conversation if a visitor stays on the listing page for more than 15 seconds. If the visitor engages with the prompting, the dealer is notified.
“Current research shows that websites with a Live Chat feature experience an immediate increase in customer satisfaction and sales,” said Shawn Friesen, RVT.com vice president. “Allowing dealer sales reps to respond instantaneously to consumer interest will allow them to negotiate deals online and close those deals more quickly and efficiently.”
Setting up the Live Chat feature is simple, and can be activated immediately through a dealer’s RVT.com account under the “Dealer Info” tab.
For more information visit http://www.RVT.com.