Prevost Car Co. has opened a new service center in Toronto, Ontario, staffed with factory-trained experts to “provide a full range of maintenance services and mechanical repair solutions,” according to a press release.
The new service center, featuring four service bays and a parts warehouse in a 9,600-square-foot facility, adds to the existing support in the Toronto area. Prevost also maintains a Prevost Mobile Support Unit, which has served the Toronto area for the last 11 months and will continue offering the service.
The company also reported that it has moved its service center in British Columbia to Richmond. Guy French, service vice president, noted, “Our services were not interrupted during the move from Delta to Richmond and we are able to offer expanded services compared to the Delta location.”
The new 21,625-square-foot-facility is equipped with six full service bays, a large parts warehouse area, training room, customer lounge and increased parking area.
Prevost currently owns and operates 11 service facilities in North America.
The relationship between Greyhound Lines Inc. and Prevost Car Co., which began in 2007, continues with the signing of a new order for 90 Prevost X3-45 motorcoaches. According to a press release, the coaches have been designed by Prevost to meet tough standards set by Greyhound’s commitment to customer satisfaction.
Gaetan Bolduc, Prevost president and CEO, said, “Prevost is proud to once again supply high-quality coaches which realize the criteria established by Greyhound and its passengers. Taking into consideration the safety of passengers and drivers across North America, Prevost and Greyhound have worked together to set the highest standards for our industry.”
The 90 X3-45 coaches are equipped with several safety features, including Adaptive Cruise Braking, Following Distance Alert and Stationary Object Alert, along with the Prevost Electronic Stability Program, the Beru Tire Pressure Monitoring System and the Automatic Fire Suppression System.
The coaches also boast dual 1800 watt inverters powering 110-volt outlets and Wi-Fi Internet access throughout the coach cabin. Other highlights include an Aesys electronic destination sign and Prevost’s exclusive Swap & Plug wheelchair lift. In addition, the coaches will provide a clean, fuel-efficient drive train, showcasing the Volvo D13 engine which surpasses EPA emissions standards.
“We have been pleased with the Prevost X3-45 coaches, which have been used in both our Greyhound Express and BoltBus services,” said Dave Leach, president and CEO, Greyhound Lines. “Our customers like the comfortable ride and modern amenities, and we’re focused on the latest safety features, all of which are in a quality product that Prevost delivers for our fleet.”
Delivery of the X3-45 coaches is scheduled to begin in May 2013 and be completed in April 2014.
Prevost Car Inc. engineers and management were recently present at Millennium Luxury Coaches’ manufacturing and sales facility in Sanford, Fla., for an inspection and review of the company’s “controversial modification to relocate the Diesel Exhaust Fluid (DEF) inlet to the driver’s side of the coach,” according to a press release.
Prevost, a fully owned subsidiary of the Volvo Bus Corp., uses EPA 2010 compliant Volvo D13 engines in chassis for motorcoach conversion use, which includes the mandated DEF system. The chassis are constructed with the DEF fill inlet on the passenger’s side of the coach. Fill stations, which have recently started installing DEF pumps, are placing them on the driver’s side.
Responding to the challenge, Millennium, which uses Prevost chassis exclusively, developed its driver’s side DEF inlet. “After four revisions and countless hours at the fuel pump we have developed the only successful relocation of the inlet fill port for the Prevost DEF system,” said Nelson Figueroa, president of Millennium.
While there was little dispute that Millennium’s relocation worked, the company said that many in the industry doubted whether Prevost’s warranty would still remain intact after such a modification. A team of Prevost engineers and senior management, after an on-site visit and thorough inspection, determined that the Prevost warranty on DEF-relocated Millennium coaches would not be affected.
“We never had any doubts that our modification wouldn’t hold up to Prevost’s scrutiny, but it’s great to officially hear that our customers won’t have to worry about any warranty issues down the road, and can focus on what’s important, enjoying their coach,” stated Figueroa.
Prevost Car Co. has introduced another mobile app which allows Prevost operators and maintenance facilities to “easily access many valuable resources,” according to a press release.
The newest Prevost app, called Prevost Tools, works with any mobile device such as Apple iOS or Android phones and tablets and allows users to link to wiring diagrams, pneumatic diagrams, technical manuals, driver’s guides and service bulletins for any Prevost or Volvo motorcoach. The app also provides links to Prevost online warranty services, Prevost Liaison telematics system and online parts ordering.
Users can connect to the Prevost Merchandise website and Prevost Diecast Model website as well. In addition, the app contains a gallery of seated coach and motorhome images which can be downloaded or set as wall paper for the mobile device.
Prevost Director of Marketing Michael Power noted, “Prevost has always made a commitment to customer service by providing valuable tools which make our customer’s business more valuable. This new app is a natural progression which allows operators to run more efficiently and provide better service to their customer.”
The app is available in English, French and Spanish versions. Mobile device users can download the app for free at Apple’s App Store for iOS devices or Google Play for Android devices.
Prevost Car Inc. is offering motorcoach technicians and mechanics the opportunity to attend tuition-free service schools again next year. According to a press release, courses on the Prevost H-Series and X-Series and Volvo 9700 coaches will be presented throughout North America as part of the company’s “ongoing commitment to quality products and exceptional customer service.”
“They’re an invaluable learning opportunity for our mechanics, helping them build credentials in the industry,” said Tommy Rayle Jr., vice president of Holiday Tours, which serves the southern U.S. from its North Carolina base. Having been a Prevost customer for over 25 years, he’s seen firsthand that “Prevost does a very good job of teaching mechanical people.”
Prevost said that overall, more than 500 technicians across North America participated in Prevost service training in 2012.
Service schools will be held in 2013 at the following Prevost service centers:
• Quebec City, Quebec – Feb. 24-28
• Ft. Worth, Texas – April 8-11
• Nashville, Tenn. – May 20-23
• Mira Loma, Calif – Sept. 9-12
• Mira Loma, Calif. – Sept. 16-19
• South Plainfield, N.J. – Oct. 7-10
• Jacksonville, Fla. – Nov. 18-21
The syllabus consists of eight courses that focus on the Prevost H-Series and X-Series and Volvo 9700 coaches. Four two-day courses cover Prevost electrical systems, HVAC systems, and drive trains, and the Volvo 9700. Four one-day courses are devoted to pneumatic systems, accessories and safety, shell converters, and axles and brakes. Depending on their interest and experience, attendees should select between two and four courses for a total of four days.
With class size limited to a maximum of 12, prospective attendees are urged to sign up well in advance (at least two weeks before the session begins). To register online click here. Questions should be directed to Prevost regional service managers.
Sainte-Claire, Quebec-based Prevost Car Co. announced four new appointments during its recent service department meeting in Nashville, Tenn. They include:
• Randy Castillo has been promoted to the position of service network director. Castillio joined Prevost in 1994 as regional service manager and has been responsible for the Prevost service network since 2000. Under his management, the Prevost network grew from five to eight locations.
• Maurice Gagné has been promoted to the position of customer support director. Gagné joined Prevost in 1996 and under his leadership Prevost gained and maintained its position as a motorcoach industry leader in customer and product support.
• Tommy Nolet has taken the position of customer support manager for Eastern North America. Nolet has been with Prevost since 1995, when he started on the production line. In 2002 he was promoted to regional service manager for the western U.S and in 2006 became regional service manager for the northeastern U.S.
• Fernando Martinez was named customer support manager for Western North America. Martinez joined Prevost in 2000 as a service technician. He was promoted to regional service manager for the western U.S. in 2006.
Prevost Car Inc. has launched its new website offering a updated look and feel, according to a press release.
In addition, the site features and enhanced user interface with easy-to-navigate menus and easily accessible links, including Prevost parts promotions, on-line parts ordering, the on-line warranty tool and Prevost liaison telematic system. Photos and product information are also prominently displayed.
Prevost said that the website is geared to “provide operators with the resources they need to run their businesses efficiently.” The site provides information about tuition-free service training, links to an archive of vehicle technical publications along with product and feature videos. Operators can also access the Prevost webinar program and new service locator map.
Prevost owners are can find contact information for parts and sales, technical support teams and Prevost’s service network.
Prevost is a leading manufacturer of premium intercity touring buses and conversion coaches for high-end motorhomes and specialty vehicles.
Finding a Prevost service provider just became easier with the release of the Prevost Service Locator Mobile App.
According to a press release, the Mobile App allows users to find the nearest Prevost service center in North America with a touch of their smart phone or other mobile device.
The application features detailed information about the seven Prevost service centers and 133 Prevost-certified providers throughout North America.
Drivers can quickly locate a service center closest to their location, or also search by state or province. After selecting a service provider, travelers can view the address, phone number, e-mail, list of services and written directions. They can then automatically contact the center or opt to open the facility’s website to view a detailed map.
The app is available in English, French and Spanish versions.
As President Barack Obama traveled to the first of two “town hall” stops in western Illinois today, top national and state Republicans criticized his campaign-style visit and criticized his use of a taxpayer-funded Canadian-manufactured bus as part of a jobs tour.
But, as reported by the Chicago Tribune, no mention was made by Republican National Chairman Reince Priebus or Illinois GOP Chairman Pat Brady that a re-election seeking President George W. Bush used a bus from the same manufacturer, Quebec-based Prevost, for a spring 2004 “Yes, America Can” campaign tour through the Midwest.
Obama ends a three-day Midwest bus tour today, traveling aboard one of two $1.1 million Prevost buses purchased by the Secret Service. Previously, the Secret Service said, it leased buses and fitted them with security and communications gear, then stripped them of the equipment afterward. Bush’s 2004 opponent, Democratic Sen. John Kerry, D-Mass., also campaigned in a bus from the same firm.
“We think this is an outrage that taxpayers of this country would have to foot the bill so the campaigner in chief can run around in his Canadian bus and act as if he’s interested in creating jobs in our country that needed them, when he’s been ignoring the issue while he’s been in the White House,” Priebus said in a conference call to reporters.
“I think he should spend a little bit more time in the White House and doing his job as opposed to running around in Canadian buses and planning his next vacation in Martha’s Vineyard,” he said.
Obama is holding a town hall meeting at Wyffels Hybrids Production Facility in Atkinson and then travels to Alpha for a town meeting at Country Corner Farm before departing via Air Force One from Peoria to Washington.
Millennium Luxury Coaches, a Sanford, Fla., company that converts high-end Prevost bus shells, is one of 50 businesses that will receive the ”2011 Florida Companies to Watch” award during a ceremony Thursday (Feb. 17) at the Rosen Shingle Creek Resort in Orlando.
”We were thrilled to find out that we were being considered for it, and when we found out we had won, we were very excited,” said Evelyn Figueroa, vice president of the 62-employee converter that she and her husband, Nelson, founded in 2001.
The award is presented to ”second stage” Florida firms with between $750,000 and $50 million in annual revenue or working capital that have demonstrated ”the intent and capacity to grow based on employee or sales growth, exceptional entrepreneurial leadership (or) sustainable competitive advantage,” according to a news release.
The company converts about a dozen Prevost coaches a year — 70% of which are built on spec — that are marketed at Millennium’s own rallies and at major U.S. RV shows, Evelyn Figueroa told RVBUSINESS.com. Retail prices for new conversions range from $1.5 million to $1.8 million, depending on the configuration of slideouts in the Prevost chassis.
Between new units, trade-ins and consignments, Millennium sells about 30 units a year, she said. ”We are selling some to people who are on their second and third coach,” she said.
Millennium also refurbishes Prevost-based motorhomes for existing owners. ”We do anything from installing a new DVD player to a $300,000 remodel where we redo an entire interior,” Figueroa said.
Millennium operates out of a 100,000-square-foot factory east of Orlando that includes separate remodeling, collision and paint centers.
Although some high-end manufacturers went out of business or saw retail sales dip sharply during the recession, Figueroa said Millennium didn’t feel the effect.
”We never had a decline in business,” she said. ”Actually, last year was the best year for our company and we expect to do better this year.
”When everybody else went into recession mode, we expanded,” she added. ”That’s not to say that we took lightly what was going on around us. But by diversifying our business and increasing our market share, we didn’t feel the recession. We already are taking orders for next year. We can’t build as many as we could sell.”
The ”2011 Florida Companies to Watch” award is sponsored by state-funded GrowFL economic development initiative, the Florida Economic Gardening Institute at the University of Central Florida and the Florida chapters of the Association for Corporate Growth, in association with the Michigan-based Edward Lowe Foundation.