Myrtle Beach, S.C.’s award-winning Ocean Lakes RV Center just completed major renovations, and has expanded its facility. It now includes an additional RV service bay, new RV sales offices, and more space for its camper supplies, parts and accessories store and Awning Center, according to a news release.
The RV Center sits beside Ocean Lakes Family Campground’s main office and is accessible from King’s Highway and from inside the campground.
“This renovation and expansion were crucial to meet the needs and demands of our customers,” explained Chris Allen, general manager of Ocean Lakes RV Center. “We experienced a record year in sales and service during 2012 signaling that the time was right to make this investment in our facility.”
Ocean Lakes RV Center has added a 60-foot by 22-foot camper service bay onto the back of its existing structure. With seven service technicians on the team, the new service bay gives the RV Center the capability of working on larger fifth-wheel campers and park trailers. The company reported that as RVs have grown in size, including height, the older bay made it difficult for technicians to service camper roofs and air-conditioning units. Plus the 1,320 square feet of additional space allow the technicians to work on four units at one time. Ocean Lakes RV Center also travels to other area campgrounds to service RVs at their campsites.
Adding new sales offices became necessary as well. With consumer confidence on the rise and interest rates lower, 2012 was a record year for RV sales at Ocean Lakes RV Center, which specializes in travel trailers and fifth-wheel campers. The RV Center added 425 square feet for two sales offices and a pre-sales lobby to provide more privacy while dealing with financial information. In addition to new campers, Ocean Lakes RV Center also sells used campers and those on consignment. Camper inventory prices range from $7,500 – $90,000 making it appealing for many families and retirees.
The expansion allowed Ocean Lakes RV Center to also increase the square footage of its store, which carries a wide range of camping supplies and accessories. With more floor space, it is now able to stock additional accessory lines. In addition, the Ocean Lakes RV Center increased storage space to accommodate more service and store merchandise for future need.
For more information about Ocean Lakes RV Center, visit www.olrv.com, or call (800) 226-7716 or (843) 238-5532.
The Recreation Vehicle Industry Association (RVDA) board approved revisions to the association’s Model Dealer Agreement at its meeting on June 4 in Arlington, Va.
According to a press release, the revisions were developed by the RVDA Industry Relations Committee, co-chaired by Randy Biles of Pikes Peak Traveland in Colorado Springs, Colo., and Debbie Brunoforte of Little Dealer, Little Prices in Mesa, Ariz.
The Model Dealer Agreement covers issues such as dealer territory, transfer of ownership, termination and warranty. The model agreement, while substantially based on the previous version approved in 2003, is updated to reflect recent changes in industry business practices and state laws.
The revised RVDA Model Dealer Agreement will be distributed to members this month.
“RVDA’s Model Dealer Agreement is designed as a tool to serve as a basis of negotiation between dealers and manufacturers. Its use is voluntary and recognizes that various state laws may govern some of the areas covered in the model,” said RVDA President Phil Ingrassia. “I want to thank Debbie, Randy, all the members of the committee, and RVDA’s Director of Legal & Regulatory Affairs Brett Richardson for their hard work on this model agreement.”
In other action, the board approved the association’s program, plan, and budget for fiscal year 2014. The $2.8 million budget includes funding for RVDA’s membership programs, advocacy efforts and educational initiatives delivered through the RV Learning Center.
The Recreation Vehicle Dealers Association (RVDA) is urging members to set up a dealer profile on the RVDA Dealer App for smartphones, according to a press release.
When consumers planning RV travel go online to Rand McNally’s “Best of the Road” website, they can easily find RVDA members involved in RV sales, service, rental and aftermarket businesses. Each profile can be customized to provide information about specials, display inventory photos or post a personal statement about the dealership’s customer service commitment.
The “Best of the Road” website and RVDA Dealer Locator App combine to offer members a powerful online marketing tool that can be a great asset in promoting and growing a business. Members currently utilizing the service include:
• Noble RV in Owatonna, Minn., promotes a 10% savings on parts and service through the end of the calendar year .
• Norm’s RV in Poway, Calif., have personalized their dealer profile to promote their sales, master certified technicians and rental vehicle fleet while reminding customers that Norm’s offers storage services for RVs not in use.
• Wilkins RV in Bath, N.Y., offers store information including hours, inventory numbers and service availability.
• Stoltzfus RV in RV’s and Marine in West Chester, Pa., offers an aerial photograph on their profile page.
Every profile page already comes preloaded with links to the dealership website, directions, a map and contact information.
Members can access their profiles at www.bestoftheroad.com. For information on how to set up your profile, contact Chuck Boyd at (800) 336-0355 or email@example.com.
A free webinar presented by the RV Learning Center in conjunction with online marketing firm KPA will explore the provisions of the Affordable Care Act (ACA), which will become effective on Jan. 1, 2014. To register click here.
According to a press releas, the webinar is set for May 16 at noon ET and is timed to allow dealerships to plan ahead for the next phases of ACA reforms and make sure an effective compliance strategy in place. Dealers will get expert advice from Kristin Kahle, senior vice president and compliance officer for the Benefits Exchange Alliance.
Kahle will discuss:
• With 41 taxes within healthcare, what affects dealers?
• What is the employer shared responsibility?
• What are the primary timelines and deadlines dealers should be aware of?
• Compliance — what do dealers need to know?
• Strategic business plan on healthcare reform.
If unable to attend, register to receive a link to a recording of the webinar along with the presentation slides. If you have any questions or feedback, contact Becky Ross at firstname.lastname@example.org (866) 356-1735 or Karin Van Duyse at the RV Learning Center at email@example.com(703) 591-7130.
A free webinar hosted by the RV Learning Center in conjunction with Internet marketing firm KPA will focus on Environmental Protection Agency (EPA) regulations pertaining to underground and above ground storage vessels. According to a press release, the webinar is scheduled for May 9, at noon EST. To register click here.
Many facilities must use storage tanks to hold large amounts of chemicals needed for production. Above ground storage tank issues can be easily identified, but there are also other EPA regulations dealers need to be aware of that do not involve the physical state of the tank. Underground storage tanks are not as common as they once were, but dealers should be aware that these tanks require constant inspections, testing, and insurance to prevent an underground leak.
KPA engineer Zach Pucillo will discuss the routine maintenance regulators look for and clarify important regulations pertaining to both above and underground storage tanks.
If unable to participate, register and receive a link to a recording of the webinar along with the presentation slides. For additional information, contact Becky Ross at firstname.lastname@example.org (866) 356-1735 or Karin Van Duyse at the RV Learning Center at email@example.com(703) 591-7130.
Recreation Vehicle Dealers Association (RVDA) members are encouraged to participate in the 20th Annual Dealer Satisfaction Survey of manufacturers’ performance.
According to a press release, the resulting Dealer Satisfaction Index (DSI) will be released to brand committee chairmen in time for the 2013 RV Dealers International Convention/Expo in Las Vegas, Sept. 30–Oct. 4.
The DSI is not a scientific study, but it measures dealers’ attitudes about manufacturers’ performance in eight key areas identified by RVDA’s Industry Relations Committee, including:
• Sales support.
• Sales territory.
• Vehicle design.
• Vehicle reliability/quality.
• Competitive price/value.
• Parts support.
• Dealership warranty support.
• Overall dealer communications.
Many manufacturers use DSI results to adjust policies and procedures that affect dealers, so “it’s extremely important for all dealers to fill out the survey and rate every brand and manufacturer whose products they carry,” stated RVDA.
RVDA dealer members can Click Here to access the survey (member login required). The preferred method for completing the survey is online, but dealers are also permitted to print and fax the survey to RVDA if necessary.
For more information, send an email to firstname.lastname@example.org or call the dealer services hotline.
A free webinar from the RV Learning Center, slated for May 2 at noon EDT, will show RV dealers best practices in preparing for regulatory inspections from the Occupational Safety & Health Administration (OSHA), Environmental Protection Agency (EPA) or the Department of Transportation (DOT).
According to a press release, the webinar is available through a strategic partnership with online marketing firm KPA. Register by clicking here.
Maintaining a compliant workplace is always an important aspect of preparedness, but the webinar will highlight procedures dealers should follow once the regulator is on-site. Knowing what to expect will reduce stress regarding the inspection process and may minimize the risk of potential fines.
If you are unable to attend the webinar at this time, register and you will be sent a link to a recording of the webinar along with the presentation slides. If you have any questions or feedback, please contact Becky Ross at email@example.com (866) 356-1735 or Karin Van Duyse at the RV Learning Center at firstname.lastname@example.org (703) 591-7130.
The Recreation Vehicle Dealers Association (RVDA) is offering industry suppliers the opportunity to participate in Vendor Training +plus, a new education program that will take place during the first two days of the 2013 RV Dealers International Convention/Expo in Las Vegas, Sept. 30-Oct. 4.
The theme of this year’s Convention/Expo is “Education: Your Competitive Advantage” and offers suppliers “the best chance to get your business in front of more dealership personnel at one time,” according to a press release.
“Dealers this year are being encouraged to bring more staff to the Convention/Expo, especially their key middle managers,” said John McCluskey, chairman of the 2013 Convention/Expo Planning Committee. “Vendor Training +plus gives our business partners in the industry a powerful new way to connect with hundreds of key dealership staff who will be in Las Vegas for our meeting. Our dealer members are excited about this new program.”
Vendor Training +plus is designed to allow suppliers the opportunity to connect with the increased numbers of dealership personnel who will be meeting in Las Vegas. Scheduled for Monday and Tuesday, Vendor Training +plus is a chance for exhibitors, associate members and other business partners to step up their involvement in the education sessions by providing half-day or full-day training options. Each session will provide seating for up to 100 people and include: flip chart, LCD projector, screen and lavaliere microphone.
Vendor Training +plus will be heavily promoted through RV Executive Today, via e-mail, the RVDA web site, print, telemarketing, social media and other campaigns resulting in broad exposure for this new educational component of the convention. Details are available online at the RVDA website, here. For more information, contact Julie Newhouse at (703) 591-7130, ext. 103, or by e-mail at email@example.com.
Booth space for the 2013 RV Dealers International Convention/Expo running Sept. 30-Oct. 1 in Las Vegas is currently on sale, according to a press release from the Recreation Vehicle Dealers Association (RVDA). To view a map of the expo floor showing space available click here.
Themed “Education: Your Competitive Advantage,” this year’s event is a major draw for dealers offering the opportunity to learn about new products and services that can help them solve problems and run their businesses more efficiently. With the economic uptick in the industry, dealers are more eager than ever to find ways to capitalize on the increased demand.
The Expo opens Oct. 1 at 1 p.m. and leads up to a reception that same afternoon from 4–6 p.m. On Wednesday and Thursday, the Exhibit Hall is open with lunch served for conference attendees. RVDA noted that no education events will conflict with expo hours in order to maximize exhibitors’ exposure to dealers.
“Exhibiting at our convention gives suppliers quality time with the industry’s real decision makers,” said John McCluskey, chairman of the Convention/Expo Planning Committee. “Numbers don’t lie. RVDA members are the retail powerhouses of the RV industry, accounting for 84% of the RV sales in the U.S. market and 90 percent in the Canadian market.”
Details are available here on the RVDA website and more information is available from Julie Newhouse at RVDA. She can be contacted at (703) 591-7130, ext. 103, or firstname.lastname@example.org to explain how exhibiting, partnership, or “Vendor Training +plus” can give dealers an edge.
Visit www.rvda.org and www.rvlearningcenter.com to register for the convention and for regular updates. The industry can also get updates by following the convention on LinkedIn, Twitter, and Facebook.
A new RV Learning Center webinar, scheduled for April 25 at noon ET, will walk dealers through the paces of OSHA and EPA-related paperwork compliance required by regulators. To register for the free webinar click here.
According to a press release, the webinar will focus on the administrative side of regulation rather than the safety side. Paperwork is often one of the first things regulators check when they show up and this online education session will focus on what paperwork must be on file. Dealers have access to this free RV Learning Center webinar through a strategic partnership with Internet marketing firm KPA.
Glorianna Cooley, a Registered Environmental Manager (REM) and Certified Safety Professional (CSP), will conduct the session and explain how failure to have your paperwork in order can put a damper on your otherwise good compliance efforts. She will also advise dealers what they can do to meet regulators with confidence, knowing that their files are in order.
If you are unable to attend the webinar at this time, register to receive a link to a recording of the webinar along with the presentation slides. If you have any questions or feedback, please contact Becky Ross at email@example.com, (866) 356-1735 or Karin Van Duyse at the RV Learning Center at firstname.lastname@example.org, (703) 591-7130.