Good Sam Enterprises LLC announced it has extended its partnership agreement with the QBE Group through 2017 to provide customers with RV-mechanical breakdown insurance.
According to a press release, Good Sam has been a partner with insurance provider QBE since 1999, offering customers financial protection in the event of a mechanical breakdown or failure, as well as expert claims administration. Years in the making, the new Preferred Provider Network helps match problems to the right repair facility, accepts direct payment from Good Sam for covered repairs and includes facilities that stand behind their work.
“After positive customer feedback and reviewing customer satisfaction levels it made sense to extend our partnership,” said Marcus Lemonis, chairman and CEO of Good Sam. “Good Sam management and Good Sam customers demand the highest customer service levels in the industry and QBE shares a similar philosophy and focus on quality customer service. Together we will continue to reach 100% customer satisfaction.”
Benefits of the Good Sam Extended Service Plan include full-service claims administration, sign and drive repair, customized payment plans and travel reimbursement. Customers can also visit any Camping World SuperCenter for a free 22-point RV inspection. The Good Sam Repair Network currently numbers more than 10,000 providers nationwide.
J R Consumer Resources Inc., Clarkston, Wash., in August will release an updated edition of its 170-page ”RV Comparison Guide” covering the years 2008-2010 with ratings of RV manufacturers broken down into ”premium,” “above average” and “economy RV” manufacturers.
”I try to be an non-biased as possible,” said J R Consumer President Randall Eaton. ”I don’t own an RV. Nobody pays me, and I don’t go to conventions or club gatherings. I’m an outsider in the sense that I don’t rub shoulders with anyone in the RV industry.”
The company since 1999 also has published comparison guides for the manufactured housing and modular home markets.
The ”RV Comparison Guide” doesn’t rate brands specifically, but rather details how they are made, what their MSRP and retail values are and the types of uses they are designed for along with other information. ”If a consumer isn’t going to be a fulltimer, he doesn’t need to buy a coach that is designed for full-time use,” Eaton said.
The company talked to representatives from more than 50 manufactures to determine construction techniques, MSRPs and other information.
”I know that a lot of the information is one-sided coming from the company, but we gather data from places other than the manufacturers,” Eaton said.
All of J R’s books, including ”2009 Top 100 RV Dealers,” ”How to Buy an RV and Save Thousands” and ”RV Extended Warranties: How to Select the Best Warranty and Save Thousands!” — are available for download online at jrconsumer.com or in printed versions for prices ranging from $19.95 to $49.95.
Because the books are published in PDF format online and ”on-demand” in printed form, they can be updated as necessary, Eaton said.
Additionally, the company has published on its website a variety of articles that explain the different types of RVs, their intended uses and other information the RV consumer might be interested in.
”How much a consumer wants to spend is a big part of it,” Eaton said. ”It’s a general rating using a number of criteria. How does Keystone compare to Jayco? How does Country Coach compare to Damon?”
The first guide was published in 2006 and updated through 2008. The next version will duplicate 2008’s reviews and add those from 2009 and new reviewed for the 2010 model year.