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Webinar To Address Why Dealerships Get Sued

August 6, 2013 by · Leave a Comment 

Getting sued by an employee can be an employer’s worst nightmare; expensive to fend off, time-consuming, and divisive among the staff and management. According to a press release, dealers can learn how to avoid  in an important webinar from the RV Learning Center at noon EDT on Thursday (Aug. 8). Dealers can register for the event online.

The webinar, available to RV dealers through a partnership with online marketing firm KPA, will explain how to avoid being sued by employees for harassment, discrimination, and wage and hour law violations. The training will show how to protect business interests while safeguarding employee rights the laws were put in place to protect.

John Boggs, managing partner of Fine, Boggs and Perkins, will review the top 10 reasons dealerships are sued by employees and how to avoid being involved in litigation. Boggs will discuss the “dos” and “don’ts” of wage and hour law, why good sexual harassment awareness training is so critical, and how to protect your dealership against discrimination claims. Using real world examples and drawing on more than 20 years of experience working with dealerships, he will provide practical advice on ways to minimize the risk of a lawsuit and what to do if your dealership is sued.

If unable to attend register to receive a link to a recording of the webinar along with the presentation slides. If you have any questions or feedback, please contact Becky Ross at bross@kpaonline.com, (866) 356-1735 or Karin Van Duyse at the RV Learning Center at kvanduyse@rvda.org, (703) 591-7130.

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Learning Center, FRVTA Renewing Tech Alliance

August 2, 2013 by · Leave a Comment 

For the eighth consecutive year, the RV Learning Center and the Florida RV Trade Association (FRVTA) have renewed their partnership to provide online training for RV dealership personnel through the Distance Learning Network (DLN). The DLN represents a convenient and cost-effective way to provide dealership training.

Dealers taking a yearly subscription to the DLN receive unlimited access to more than 50 training sessions, coursework reviews, and test preparation sections. They’re available anytime throughout the program year and all a dealer needs for access is a high-speed internet connection.

The 2013-14 DLN program includes a broad curriculum designed to improve the performance of most dealership personnel, including:

• RV Technician Certification Preparation Course: More than 40 hours of instruction will help train and prepare RV service technicians for the RVDA-RVIA RV Service Technician Certification test, and completion fulfills recertification requirements.

• Service Writer/Advisor Course: This three-hour program is ideal for both veteran service writer/advisors and new hires. Presented by service writer/advisor veteran Andrea Blackmon, the program helps prepare your personnel for the RV Learning Center’s Service Writer/Advisor Certification test.  Completion of the course counts toward recertification requirements.

• Advanced/Manufacturer Specific Training:  Features product-specific training from RV manufacturers and suppliers from within the RV industry.

• RV Greeter – Receptionist Course:  A 50-minute program that covers: the importance of customer service; the skills and expectations for the RV receptionist; the importance of making the right first impression; communicating on the phone; handling difficult customers; and organizational techniques for the workplace. The program is suitable for all persons needing customer service skills.  The program includes a final exam and certificate of completion.

“Because it’s delivered right to your dealership, this is extremely cost effective training and that is important as dealerships will have more employees to train as the economy improves,” said FRVTA Executive Director Lance Wilson. “FRVTA also provides mentor support and encouragement throughout the year, once the dealership is signed up for the program.”

“We’re pleased to renew this partnership, because it offers so much value to dealers. If your dealership needs to kick start a training program quickly, this is the way to go,” said RV Learning Center Chairman Jeff Pastore of Hartville RV Center in Hartville, Ohio. “The DLN training model truly simplifies the training process for dealers and offers unparalleled convenience.”

The only requirement to participate is a high-speed internet connection. A video cable connected to a television is also useful for group training. A one-year subscription to the program costs $995 per dealership location. The subscription term is August 1, 2013 – July, 31, 2014.

For more information and a sign-up form, visit  www.rvlearningcenter.com,www.rvtechnician.com, www.rvda.orgwww.frvta.org, or call the RV Learning Center at (703) 591-7130 or FRVTA at (386) 754-4285.

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KPA Webinar Will Answer Difficult HR Questions

July 29, 2013 by · Leave a Comment 

The next free webinar from the RV Learning Center will give dealers answers to the most common questions on wage and hour issues, sexual harassment claims, Family Medical Leave Act and employee engagement, according to a press release.

Made possible through a strategic partnership with Internet marketing firm KPA, the webinar entitled, “Your Most Difficult HR Questions Answered,” will take place Thursday (Aug. 1) at noon EDT. Register at KPA’s website.

In addition, this live, interactive webinar will allow participants to ask those pressing HR questions and learn what other best practices dealerships are doing. Presenter Angie Williams is an HR client advocate for KPA’s HR management product line. She has more than 15 years of experience in human resource management at the local and national levels. She’ll be joined in the presentation by Tami Boyer, KPA’s senior client advocate.

If unable to participate at the scheduled time, register to receive a link to a recording of the webinar along with the presentation slides. For any questions or feedback, contact Becky Ross at bross@kpaonline.com, (866) 356-1735, or Karin Van Duyse at the RV Learning Center at kvanduyse@rvda.org, (703) 591-7130.

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Kurtz Garners RV Learning Center Scholarship

July 18, 2013 by · Leave a Comment 

Haley Marie Kurtz

Haley Marie Kurtz, a rising college senior who has worked as an intern at General RV in Wixom, Mich., and in customer service for Crossroads RV, is the 2013-14 recipient of the RV Learning Center Scholarship. According to a press release, the $2,500 annual scholarship is endowed through the Kindlund Family Foundation.

Kurtz, who grew up in Elkhart, Ind., is a student at John Brown University where she is pursuing a bachelor’s in history with a minor in business administration. Her work at General RV included developing means to improve relationships between RV dealers and campgrounds.

The scholarship recipient says a research assignment entitled, “Twentieth Century American Consumerism and its Effect on the RV Industry,” solidified her interest in the RV Industry. She plans to pursue a master’s in business administration and work in the RV industry after completing her undergraduate studies.

“Haley’s background in her stepfather’s RV service business and current experience at General RV and Crossroads RV make her just the type of student we are proud to name as our scholarship recipient,” said Newt Kindlund. “Between school and work, Haley is making a commitment to her future and the future of our industry and that is noteworthy in itself.”

The RV Learning Center Scholarship Program recognizes deserving rising college sophomores, juniors and seniors. Applicants are judged on academic achievement, extracurricular activities and honors, RV industry involvement, financial need, and a 500-word essay. The program has awarded more than $56,000 to 23 students since its inception in 2000.

The Kindlund family, which endowed the scholarship program with $270,000, remains active in the RV industry even after selling its corporation, Holiday RV Superstores, in 1999. Newt Kindlund serves on the RV Learning Center board.

 

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Bill, Kristin Fenech Give to RV Learning Center

July 16, 2013 by · Leave a Comment 

Bill and Kristin Fenech increased their personal donation to the RV Learning Center by $5,000, making their total lifetime contribution $57,500.

According to a press release, the Fenechs have been supporters of the RV Learning Center since 2004. Bill Fenech is co-owner of Grand Design RV Company and a longtime executive with several divisions of Thor Industries Inc.

The annual fundraising campaign allows investment in new technology to keep learning affordable, flexible and relevant. Other recent contributors are listed on the RV Learning Center’s website.

“The Fenechs’ generous gift shows their understanding of, and commitment to, the role of education in the future of our industry,” said RV Learning Center Chairman Jeff Pastore of Hartville RV Center in Ohio. “Their continuing support helps secure affordable education for our dealership staff now and for years to come.”

Donations to the RV Learning Center fund programs encompass webinars on current topics, training and certification for dealership staff, essential publications and learning guides, along with the Recreation Vehicle Dealers Association (RVDA) Convention/Expo. A printable form for online donations can be accessed here.

The RV Learning Center is a tax exempt organization as described in section 501(c)(3) of the Internal Revenue Code. Contributions may be tax deductible as charitable donations.

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Webinar to Outline A/C Regs, Heat Precautions

July 9, 2013 by · Leave a Comment 

Trevor Stage

A free RV Learning Center webinar taking place Thursday (July 11) at noon EST will inform dealers how to keep their workers safe during extreme heat waves and will also explain training requirements for employees working on vehicle air conditioning systems. The webinar is made possible by a strategic partnership with online marketing firm KPA. To register click here.

The EPA, under Section AC 609, says employers must provide “adequate training on the service and repair of MVACs and MVAC–like appliances, refrigerant containment, refrigerant handling equipment, refrigerant purity, environmental consequences of refrigerant release, and adverse effects on stratospheric ozone layer depletion.”

KPA’s Trevor Stage will lead this webinar, ensuring that dealers are ready to beat the summer heat and maintain high standards, protecting their employees and the environment.

If unable to attend register and receive a link to a recording of the webinar along with the presentation slides.

If you have any questions or feedback, please contact Becky Ross at bross@kpaonline.com, (866) 356-1735, or Karin Van Duyse at the RV Learning Center at kvanduyse@rvda.org, (703) 591-7130.

 

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RVDA Reports 13 New Speakers for ’13 Confab

June 25, 2013 by · Leave a Comment 

Thirteen new speakers are confirmed for the 2013 RV Dealers International Convention/Expo. According to a press release, five new presenters are in the Sales Track alone.

Sales professionals attending track workshops will spend two days learning about effective ways to use new technology, how to reach consumers who increasingly rely on digital advertising, how to build solid relationships with consumers and close sales on the show floor. There will also be information about recent trends and best practices in sales, including a rundown of what works today — and what doesn’t.

The event takes place Sept. 30–Oct. 4 in Las Vegas at the Rio All-Suite Hotel & Casino. The convention is sponsored by RVDA, RVDA of Canada, and the RV Learning Center. The theme is “Education: Your Competitive Advantage,” and the program has been broadened and enriched to include more education for more staff.

These Sales Track workshops offer RV sales professionals the opportunity to learn new techniques and tactics from internationally recognized speakers, making this a “can’t miss” event for those who want to close more sales. In addition to the five new sales presenters, this year’s topics are also new, reflecting the rapid advances of technology and putting into context the latest data about today’s consumers.

New for 2013 Sales Track presenters chosen by the Convention/Expo Committee include:

• Pierre Trudel, a Canadian marketing consultant with 25 years marketing experience who teachers at the University of Montreal’s world renowned business school.

• Gary McGugan of NEEDS Selling Solutions, sales consultant and business executive.

• Paul Webb of Paul Webb Training.

• Barry Siskind, a globally recognized consumer show sales consultant.

• David Nelson of VitalSmart, consultant, entrepreneur and international trainer.

Workshop titles range from “Advanced Business Communications” to “Double Your Sales” to “The Science of Leading Change.” In addition to the five new sales presenters confirmed thus far, Roger Vergara, who has spoken at prior RVDA Conventions, has been confirmed to speak this year about digital advertising. Additional speakers will be confirmed in the coming weeks. For a full listing of all workshops, including schedules and detailed descriptions, go to the RVDA website.

The convention will provide relevant learning opportunities for dealers and key members of their staff. In addition to Sales, tracks are in place for Dealer/GMs, and Parts and Service Managers. The 2013 convention will also feature an exhibit hall filled with the RV industry’s top companies offering products and services to help dealers improve profitability.

Companies interested in Vendor Training +plus, partnership opportunities, sponsorships, and exhibitor information can contact RVDA at (703) 591-7130, ext. 103 or send an e-mail to jnewhouse@rvda.org.

Visit www.rvda.org and www.rvlearningcenter.com to register for the convention and for regular updates. You can also get convention updates on LinkedIn and Facebook.

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Free Webinar to Review Workers Compensation

June 24, 2013 by · Leave a Comment 

Workers’ compensation premiums are a significant expense for employers and lost time and productivity due to accidents and injuries affect a dealer’s bottom line.

A new webinar from the RV Learning Center on June 27 at noon EST will show dealers effective means for containing costs. According to a press release, the webinar is possible through a strategic partnership with online marketing firm KPA. Register here.

In this free webinar dealers will learn how to reduce “Experience Modifiers” through effective loss control and by implementing safety programs for lower premiums. Practical guidance on managing “light duty” and “return to work programs” will also be outlined.

Presenting the webinar, KPA’s Peter Zaidel and Kathryn Carlson will cover:

• Workers’ comp regulatory overview and where to go for state specific information.

• How to implement loss control and safety programs that will improve your “experience modifier.”

• When is “Light duty” appropriate or required and how to get workers back to work quickly.

• What you need to know about the intersection of workers’ comp and HIPAA.

• When can you terminate an employee who is out on leave.

• How to stay compliant with the ADA and FMLA when dealing with workers’ comp leaves.

If unable to attend, register here to receive a link to a recording of the webinar along with the presentation slides. If you have any questions or feedback, please contact Becky Ross at bross@kpaonline.com <mailto:bross@kpaonline.com> (866) 356-1735 or Karin Van Duyse at the RV Learning Center at kvanduyse@rvda.org <mailto:kvanduyse@rvda.org> (703) 591-7130.

 

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Webinar to Review ‘Worst-Case’ OSHA Citation

June 12, 2013 by · Leave a Comment 

A new regulatory webinar from the RV Learning Center will take dealers through an actual worst-case OSHA citation and the related penalty documents, according to a press release.

The free webinar is available for dealers through a strategic partnership with online marketing firm KPA and will take place June 13 at noon EST. Register at the KPA site.

KPA’s Eric Schmitz will explore a recent citation that contains serious, willful, and repeat violations. Titled,” From the Citation Files: OSHA’s Latest Big Hit to the Auto Industry,” the session will show and review actual proposed penalty documents. Dealers will see firsthand what they need to fix to ensure compliance.

If unable to attend Register and receive a link to a recording of the webinar along with the presentation slides. If you have any questions or feedback, please contact Becky Ross at bross@kpaonline.com (866) 356-1735 or Karin Van Duyse at the RV Learning Center at kvanduyse@rvda.org (703) 591-7130.

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Webinar to Offer Q&A With Compliance Expert

June 4, 2013 by · Leave a Comment 

The next RV Learning Center webinar, “Ask the Expert: Environment and Safety Engineer,” will offer dealers insight on safety regulations through an hour-long Q&A with compliance expert Janet Wimmer of online marketing firm KPA. Register here for the free webinar set for Thursday (June 6) at noon.

According to a press release, the webinar is made possible for Recreation Vehicle Dealers Association (RVDA) members through a strategic partnership with KPA and will provide answers on all topics related to environment and safety for dealers: OSHA, EPA, DOT, SPCC and GHS. No topic is off limits and dealers are encouraged to participate fully.

If unable to attend, register to receive a link to a recording of the webinar along with the presentation slides. If you have any questions or feedback, please contact Becky Ross at bross@kpaonline.com (866) 356-1735 or Karin Van Duyse at the RV Learning Center at kvanduyse@rvda.org (703) 591-7130.

For more information about the RV Learning Center, go to www.rvlearningcenter.com.

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