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RVIA to Research RV Service Tech Positions

September 20, 2010 by · Leave a Comment 

The Recreation Vehicle Industry Association (RVIA) RV Service Training Council (RVST) is launching a comprehensive study of the RV service technician position to determine the current need for RV service technicians; identify how to best communicate with future RV service technicians; and evaluate the impact of the RV industry’s training and certification programs on service delivery and customer satisfaction.

The research will be conducted over the next several months by both print and electronic questionnaires by The Boone Group, a full-service market research and competitive intelligence firm serving associations, businesses and publications, according to a news release. Survey results are expected by the end of the year.

RV service technicians, RV dealers and RV owners will be surveyed during the research in order to accomplish several goals:

  • Develop an accurate picture of the RV service technician career.
  • Better understand the professional needs and expectations of RV service technicians.
  • Gather information from RV consumers on their RV service experiences.
  • Better understand the needs and expectations of RV dealers in regard to RV service technicians.

“This research of the RV service technician is really the first of its kind for our industry,” said Bruce Hopkins, RVIA’s vice president of standards and education. “It will provide a benchmark for the industry and be a vital resource in better understanding the service area workplace and the expectations of technicians.”

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