Pre-Convention Workshop Planned for Vegas

August 16, 2011 by · Leave a Comment 

Instructor Chuck Marzahn will conduct an RV Learning Center pre-convention workshop on Oct. 4 for RV service writers/advisors interested in an intensive, day-long training program that will increase their proficiency and help prepare them for service writer/advisor certification.

The cost of the course is $299 for the one-day workshop or $199 when added to the participant’s registration for the RV Dealers National Convention and Expo at the Rio All-Suite Hotel & Casino in Las Vegas.

The session will cover:

• Assessing and selling to a customer’s service needs

• Exceeding customer expectations for increased owner retention

• Effective tools for overcoming objections

• Scheduling for maximum service department efficiency

• Professionalism and the role it plays in dealership operations

Instructor Chuck Marzahn of Marzahn & King Consulting, Inc., is a widely recognized RV industry expert with exceptional expertise in fixed operations on the retail and wholesale level. Click here for details and to register.




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